I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Voir plus
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As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car... Voir plus
Easy process through ordering and delivery. The only area that has caused frustration is the long waits on hold when trying to phone to update with planned delivery date having been told phoning was t... Voir plus
L'entreprise a répondu
They was very good and kept me in the know from start of order up untill delivery, it was an easy process and always someone to talk if needed . Was quick at responding to enquiries.
À propos de l'entreprise
Écrit par l'entreprise
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Coordonnées de contact
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Royaume-Uni
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excellent
9 k avis
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unresponsive
unresponsive! had issues with new car and after multiple emails and calls got a reply after 2 months!
8 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We did request further information regarding your review; however, unfortunately we did not receive a response within the timeframe allocated by Trustpilot. We would therefore ask that you contact us directly so we can discuss this further, and a member of our team will be happy to assist you.
We appreciate you getting in touch to let us know.
Best Wishes,
NHS Fleet Solutions.
Mainly it was a good experience
Mainly it was a good experience
Pod point company were not so great, seemed to look for problems, not solutions, hence we went with another company for that and the company we chose were cheaper
This slowed my application a little I think
Staff at the dealership were very good
NHS Fleet staff were also very helpful
27 août 2026
Disappointing 😞
Firstly, I was able to unknowingly order a "special edition" car which wasn't actually available to order (I didn't find out it was a special edition until it was cancelled). The replacement order however and all of the paperwork process was easy, completed and authorised very quickly. Here's where it started going downhill... initial delivery date was around 4 months once my order was confirmed however, it took over 7 months from point of order to delivery and each time the ETA was approaching, the ETA moved back a month (there was no estimated delivery date when ordering to suggest it would be that long either). Finally a delivery date was given for the end of August, but that had to be delayed another 10 days because of registration issues switching over to the new 76 plates!
Lastly I had been told by colleagues, who also have leases with NHS Fleet, that the car would be delivered on a low loader but the car was actually driven 20 miles from the dealership by a driver who knew nothing about the car, set up process or how it works! I know its only 20 miles but still... Furthermore I had to also put mouldings under the bonnet myself, which had been left in the boot in a bag. Whilst I was trying to figure out how and where it went, I moved the drivers mat to find the floor under the pedals had a big patch of dried muddy puddle sitting there.
For a first lease with Fleet Solutions, I have to say the whole process has been somewhat disappointing and I appreciate that some of this is out of the control of NHS Fleet Solutions but that is who we deal with and this has been my experience. The car itself though... it's a lovely vehicle, I just have to work out how it all works!
7 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're pleased to hear that the ordering and authorisation process went smoothly, but we're sorry that the delivery of your vehicle took longer than expected. We understand how disappointing it can be when estimated delivery dates change.
We do sometimes provide estimated delivery times, but these dates are intended as a guide only and can change throughout the ordering process due to factors outside of our control.
We're also sorry to hear that the vehicle handover and condition on delivery did not meet your expectations. While vehicles may be delivered by either low loader or driven from the dealership for shorter distances, we appreciate your concerns regarding the handover experience and the vehicle's presentation on arrival.
While delivery drivers are not always able to provide detailed guidance on every vehicle model, we appreciate the importance of receiving a clean vehicle and a positive handover experience. We will share your comments with the relevant supplier for review.
Thank you again for your feedback. We apologise for the frustrations caused during the process, but we're pleased to hear that you're enjoying the vehicle itself.
Best Wishes,
NHS Fleet Solutions.
Car delivery delayed and no date for installation of charger.
The delivery date of my car has been delayed due to the car not being prepped, even though it had been at the dealership for weeks.
I have not heard a word from Pod Point - the company NHS Fleet Solutions use to install EV Chargers even though I have emailed four times, called twice and put in a formal complaint. I ordered the charger 6 weeks and no one from the installation team has got back to me which means I will need to use community chargers which cost more money after I receive the car. The payment for the charger is also included in my monthly payment so I am deeply concerned this won't be installed before my first payment is taken.
24 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We’re pleased to be able to offer home charging units as part of our scheme and appreciate the important role they play in supporting your vehicle. With this in mind, we are sorry to hear that your charging unit has not yet been installed and understand the inconvenience that this may have caused.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and will be shared with the relevant provider for their awareness and review.
Best Wishes,
NHS Fleet Solutions.
Easy to contact
Easy to contact, only difficulty was having to deal with multiple companies when issues arose.
24 août 2026
Placing off the order is easy options…
Placing off the order is easy options of vehicles are great wait time is average, Information on payments and Tax/Pension /NI deductions was sent within a week of ordering the vehicle and have been kept in the know while vehicle has been readied
28 août 2026
Returned vehicle 4k under agreed…
Returned vehicle 4k under agreed mileage but was sent an invoice demanding £1000 for excessive mileage (as km used instead of miles)…two ‘no reply’ debt collection email threats received despite me ringing and emailing trying to explain that there had been an error…eventually invoice put on hold and then matter resolved by email after 3 months with no apology
7 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We did request further information regarding your review; however, unfortunately we did not receive a response within the timeframe allocated by Trustpilot. We would therefore ask that you contact us directly so we can discuss this further, and a member of our team will be happy to assist you.
We appreciate you getting in touch to let us know.
Best Wishes,
NHS Fleet Solutions.
No customer service as such, just a document processing machine.
Well, my last car from Fleet Solutions was due to be collected last Friday and a separate company was due to deliver my new car. Neither turned up.
Edit - thank you for the reply below. If it's now been resolved, does that mean someone is due to compensate me for the day I took off work for absolutely no reason?
24 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your previous vehicle collection and new vehicle delivery did not take place as planned. We appreciate how frustrating this would have been.
Having reviewed the case, it appears the issue has now been resolved and the arrangements completed. We apologise for the inconvenience caused and thank you for your patience and cooperation.
We appreciate you taking the time to bring your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
Great service and great communication!
24 août 2026
ordering process was easy and…
ordering process was easy and straightforward.
had clear communication
only issue was the website was a bit delayed at times
26 août 2026
Really straight forward and quick!
27 août 2026
The staff are so helpful but the call…
The staff are so helpful but the call wait times and need to be transferred and wait again need addressing.
19 août 2026
Long Delays
Car was ordered in April for delivery in June. June passed, I requested dealership updates when I could and never got any response. Constantly chasing up with both dealership and NHS Fleet Solutions. Car eventually arrived the last Friday in August. The car reg wasn't registered, even though I'd been given it the week before. I had to call to ask for this to be registered with the DVLA. The car arrived in a dirty condition. I've had to pay for a valet, which the dealership has reimbursed. The car itself is lovely, its just the time its taken and the number of calls I've had to make. When I ordered the car in April, if I was advised it would be delivered in August, I wouldn't have ordered it.
20 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your vehicle took longer to arrive than expected and that you experienced difficulties obtaining updates throughout the process. We also apologise for the issues regarding the vehicle registration and the condition of the vehicle on delivery.
While we're pleased that the dealership reimbursed the cost of the valet and that you're happy with the vehicle itself, we appreciate that the delays and additional effort required to obtain information impacted your overall experience.
Your comments have been noted and will be shared with the relevant teams for review. Thank you for bringing this to our attention.
Best Wishes,
NHS Fleet Solutions.
I have been using NHS fleet for over 13…
I have been using NHS fleet for over 12 years now and can’t fault them. I have just swapped my car over again and the process has been seamless. I would and do recommend NHS fleet to everyone I know : )
3 septembre 2026
YOU CAN ONLY GET UPDATES ON WORK EMAIL…
YOU CAN ONLY GET UPDATES ON WORK EMAIL SO IF YER ON ANNUAL LEAVE OR DAYS OFF YOU CANNOT GET AN UPDATE UNTIL BACK IN WORK
21 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear of your concerns regarding scheme communications. We appreciate that receiving updates only via a work email address may be inconvenient, particularly when you are on annual leave or otherwise away from work.
You can now log into your online account and update your primary email address if you would prefer communications to be sent elsewhere. At the very least, we would recommend adding your work email address as your alternative email address.
Once updated, you may need to log out and log back into your account using your new credentials to activate the change.
We appreciate your feedback, as it helps us identify opportunities to improve the experience we provide to our customers.
Best Wishes,
NHS Fleet Solutions.
First time using the service and have…
First time using the service and have had to wait since the end of April and only just getting the car in September
28 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the time taken for your vehicle to be delivered. We understand that waiting longer than anticipated can be frustrating, and we regret any disappointment caused.
We aim to be as transparent as possible regarding vehicle delivery times and provide estimated timescales based on information supplied by dealerships and manufacturers. However, these dates are intended as a guide only and can be subject to change due to factors outside of our control, which we aim to make clear on our website.
We appreciate your patience and thank you for bringing your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
My brand new vehicle arrived dirty…
My brand new vehicle arrived dirty tyres were covered in mud and the front grill was full of mould. The vehicle was not charged and only had 60 miles and there was no water in the windscreen washer.
19 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant supplier, who may be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
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