NHS Fleet Solutions Avis 

Great service ,very helpful and kind people

Second car from NHS Fleet Solutions. So easy to arrange

car is faulty , body part hanging off you /Polestar have yet to give me a plan to fix.. its a disgrace

As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car as with subsequent ones you can just keep driving your existing car until the new one arrived.

Car ordered in June with expected delivery for July, arrived September. Is ok as it is a new car from August rather than one sitting since March.
Car arrived at my home in good time. Drove it 40 miles to deliver.

Took a very long time 5 months to get the car. I wasn't asked if I wanted any extras like tow bar or roof bars therefore I now don't have any.

From choosing my car to getting it delivered the process was easy. I was kept informed throughout the stages and when i had a query and had to contact them by telephone staff were very helpful.

My experience with NHS Fleet Solutions was excellent from start to finish. The whole process was easy, straightforward, and well managed. Whenever I needed assistance, the team were helpful, responsive, and supportive throughout, making everything stress-free and simple to understand.

I would absolutely recommend NHS Fleet Solutions to others and would not hesitate to use the service again in the future. A great customer experience all round.

I received constant update and clear instruction. The responses have been swift and clear. I think the service offered has so far been brilliant.

Total of 5 1/2 weeks from placing order to receiving car, very pleased with that timeframe. Clear communication throughout. Very helpful over the telephone answering queries. Happy with price too.

Faulty car sent. No response to emails.

Remarkably quick and easy process for getting a new car. Everything is sorted for you and communication when I asked for updates was top notch.

Great, easy to apply & choose vehicle, delivery was fast.

Transition from my 1st fleet vehicle (2023 BMW ix3 used); to brand new KIA EV5 was very smooth.

Great hassle free service. Quick delivery of new car and pick up of old lease car. A++ overall experience

Brilliant service. Friendly. Knowledgeable and you are always kept up to date.

unresponsive! had issues with new car and after multiple emails and calls got a reply after 2 months!

Mainly it was a good experience
Pod point company were not so great, seemed to look for problems, not solutions, hence we went with another company for that and the company we chose were cheaper
This slowed my application a little I think
Staff at the dealership were very good
NHS Fleet staff were also very helpful

Firstly, I was able to unknowingly order a "special edition" car which wasn't actually available to order (I didn't find out it was a special edition until it was cancelled). The replacement order however and all of the paperwork process was easy, completed and authorised very quickly. Here's where it started going downhill... initial delivery date was around 4 months once my order was confirmed however, it took over 7 months from point of order to delivery and each time the ETA was approaching, the ETA moved back a month (there was no estimated delivery date when ordering to suggest it would be that long either). Finally a delivery date was given for the end of August, but that had to be delayed another 10 days because of registration issues switching over to the new 76 plates!

Lastly I had been told by colleagues, who also have leases with NHS Fleet, that the car would be delivered on a low loader but the car was actually driven 20 miles from the dealership by a driver who knew nothing about the car, set up process or how it works! I know its only 20 miles but still... Furthermore I had to also put mouldings under the bonnet myself, which had been left in the boot in a bag. Whilst I was trying to figure out how and where it went, I moved the drivers mat to find the floor under the pedals had a big patch of dried muddy puddle sitting there.

For a first lease with Fleet Solutions, I have to say the whole process has been somewhat disappointing and I appreciate that some of this is out of the control of NHS Fleet Solutions but that is who we deal with and this has been my experience. The car itself though... it's a lovely vehicle, I just have to work out how it all works!

The delivery date of my car has been delayed due to the car not being prepped, even though it had been at the dealership for weeks.

I have not heard a word from Pod Point - the company NHS Fleet Solutions use to install EV Chargers even though I have emailed four times, called twice and put in a formal complaint. I ordered the charger 6 weeks and no one from the installation team has got back to me which means I will need to use community chargers which cost more money after I receive the car. The payment for the charger is also included in my monthly payment so I am deeply concerned this won't be installed before my first payment is taken.