I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Voir plus
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Lisez les avis des autres
As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car... Voir plus
Easy process through ordering and delivery. The only area that has caused frustration is the long waits on hold when trying to phone to update with planned delivery date having been told phoning was t... Voir plus
L'entreprise a répondu
Car delivered quickly, fantastic condition, constantly updated where my vehicle was, great delivery driver - Colin. Showed me the vehicle in and out, really happy. Fantastic experience so far, hope it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Coordonnées de contact
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Royaume-Uni
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excellent
9 k avis
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A répondu à 99 % de ses avis négatifs
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the service your team has provided has…
the service your team has provided has been exemplary. I can only say thank you
3 septembre 2026
Very misleading
Very misleading. Don’t believe the website leading times for cars. They say they will be ready soon as as soon as you place your order you cannot contact them for two weeks and then they tell you your car is only beginning manufacture and won’t be ready for 2-3 months! I ordered a car after I was involved in a car accident and not now I have the cost of hiring a car while fleet want £500 to release me from the contract. A complete scam. Don’t think complaining will work, no need to bothers answering. Complete Joke. It’s a website with nothing behind it when things go wrong and lots of small print. Be aware. Go elsewhere.
10 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear of your disappointment and appreciate how frustrating the delays have been, particularly given your circumstances following a car accident.
The delivery times displayed on our website are provided as estimates and are based on information supplied by manufacturers and dealerships at the time. As outlined during the quoting and ordering process, these dates can change due to factors outside of our control.
We can see that a complaint has been raised with our Customer Services team regarding your concerns. A member of the team will review your case and be in touch with you in due course.
We value all customer feedback and use it to help improve our service and communications. Thank you for bringing your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
Vey simple to set up
Vey simple to set up, but longer lead times that I was lead to believe and very difficult to get in contact with (on hold waiting to speak to someone for > 30 mins).
3 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the ordering process straightforward. However, we're sorry that your vehicle took longer to arrive than anticipated. Delivery times are based on information provided by manufacturers and dealerships and can be subject to change throughout the ordering process due to factors outside of our control.
We're also sorry to hear that you experienced long wait times when contacting our team. We recognise that recent contact volumes have resulted in longer waiting times than we would like, and we are continuing to make improvements to help reduce these delays.
Thank you for your patience and feedback.
Best Wishes,
NHS Fleet Solutions.
Online communication is good
Online communication is good. Easy to find information on my account. Easy to use system. Great customer service when I called.
3 septembre 2026
The process was seamless and the…
The process was seamless and the delivery of the car blew my mind.
8 septembre 2026
Delivery service was good.
27 août 2026
There was a slight issue with the…
There was a slight issue with the processing of my order at first but when this was resolved the process went smoothly and any concerns were dealt with
3 septembre 2026
Great Service When Your Call Is Eventually Picked Up
The process itself it great and the staff you deal with are very helpful and knowledgeable. The reason I dropped a star is because whenever I have had to make contact I have sat in a telephone queue for on average 30 to 40 minutes every time. The garage where the vehicle is coming from have reported the same issue about how time consuming it is to make contact. If better resourced the service would most definitely be 5 stars!
3 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any dissatisfaction caused.
We value all feedback we receive.
Best Wishes,
NHS Fleet Solutions.
seems to have worked far better than i…
seems to have worked far better than i expected and car arrived as expected did send a few emails that were not replied too thats a little frustrating
2 septembre 2026
I cannot express enough how utterly…
I cannot express enough how utterly useless these guys are.
Left chasing a response for weeks, which whenit comes is of zero help.
In my 5yrs using this company I've needed customer support 3 times and each time they've been rude, dismissive, outright ignored or just generally hopeless.
10 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We did request further information regarding your review; however, unfortunately we did not receive a response within the timeframe allocated by Trustpilot. We would therefore ask that you contact us directly so we can discuss this further, and a member of our team will be happy to assist you.
We appreciate you getting in touch to let us know.
Best Wishes,
NHS Fleet Solutions.
Car delivered to the door
Car delivered to the door, communication of a previous vehicle cancellation was poor though.
25 août 2026
The care has a persistent false alarm…
The care has a persistent false alarm of driver seat belt which prevents driving. I call VW road side assistance frequent times to help me to drive the car. I tried to book an appointment in VW to fix this permanently but they gave me an appointment on November!
I tried to contact NHS Fleet but no one replied to me. I feel that this is a very bad experience.
25 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about the issues you've experienced and appreciate your frustration.
I can see that a formal complaint was raised with us and has now been logged with the relevant team. They will review the matter and contact you within the timescales outlined in our Complaints Policy.
If you require immediate assistance in the meantime, please contact our dedicated Downtime Team through the usual support channels, who will be happy to help where possible.
Thank you for your patience while your complaint is being investigated.
Best Wishes,
NHS Fleet Solutions.
Chance to drive a new reliable car at a…
Chance to drive a new reliable car at a a reasonable price
26 août 2026
Fantastic scheme.
Fantastic scheme but get a more accessible contact method. Average wait time 45 mins - 1 hour 30.
26 août 2026
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