I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Voir plus
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Lisez les avis des autres
As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car... Voir plus
Easy process through ordering and delivery. The only area that has caused frustration is the long waits on hold when trying to phone to update with planned delivery date having been told phoning was t... Voir plus
L'entreprise a répondu
Car delivered quickly, fantastic condition, constantly updated where my vehicle was, great delivery driver - Colin. Showed me the vehicle in and out, really happy. Fantastic experience so far, hope it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Coordonnées de contact
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Royaume-Uni
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excellent
9 k avis
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The entire process was good and simple…
The entire process was good and simple but during the wait for the car the communication part is very slow and there was time when no updates was provided for almost 2 months.
4 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the overall process straightforward and easy to complete. However, we are sorry to hear that you were dissatisfied with the communication during the wait for your vehicle. We appreciate that waiting without updates for an extended period can be frustrating.
We are pleased to see that your vehicle is now booked in for delivery and appreciate you taking the time to bring your experience to our attention. Your feedback is valuable and helps us review and improve the service we provide.
We hope you enjoy your new vehicle.
Best wishes,
NHS Fleet Solutions
Excellent service
Excellent service, the whole
process from order to delivery was fabulous!
3 septembre 2026
Great communication
Great communication, kept upto date regards progress of my order. No stress all very straightforward once I had selected my car.
27 août 2026
Excellent would recommend
Excellent would recommend. Seamless transition between vehicles. Helpful team. Very positive experience.
27 août 2026
All good
Good service from start of ordering process and then the delivery and updates all along the process
25 août 2026
Everything was smooth and clear from…
Everything was smooth and clear from placing the order to the car delivery. I had no issues at all. Very happy.
4 septembre 2026
Really great experience
Really great experience, ordered and within 8 weeks had car in my driveway. Delivered in good condition and no issues
28 août 2026
Absolutely disgusting customer…
Absolutely disgusting customer services. Was sold a vehicle in July 2026 with September delivery I was told was in stock. No response to multiple requests updates until late August when I was told November !! No update in between. Made complaint and two weeks later still no response they really are disgusting. Now I have no car as expecting one in September so will have to source one at my own expense. Abhorrent poor please please don’t use these people.
Update: attempted to take down trustpilot review after 24 hours but three weeks in and still no contact re my complaint. Tells you everything.
11 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the delivery timescales and the updates provided regarding your vehicle order. We understand that delays and changes to estimated delivery dates can be frustrating.
We aim to be as transparent as possible and provide delivery estimates based on information supplied by dealerships and manufacturers. However, these dates are intended as a guide only and can be subject to change throughout the ordering process due to factors outside of our control. For customers wishing to obtain the latest update on their vehicle, dealership contact details are provided by SMS.
We can see that a complaint has been raised with our Customer Services team regarding your concerns. A member of the team will review your case and be in touch with you in due course.
We appreciate you taking the time to bring your experience to our attention and value your feedback as it helps us to review and improve our service.
Best Wishes,
NHS Fleet Solutions.
Seamless transition between old car…
Seamless transition between old car pick up and new car drop off.
8 septembre 2026
Spot On
I was really happy with the service from start to finish. The car delivery and handover were seamless, and I am happy with the car I chose.
4 septembre 2026
Ordering is very easy and experienced…
Ordering is very easy and experienced staff who can answer any questions if needed. This is my 4th car from NHS fleet solutions. The pick up and delivery process is well organised
27 août 2026
Very helpful inspectors and delivery…
Very helpful inspectors and delivery drivers. Reliable. Good Fleet service.
25 août 2026
the service your team has provided has…
the service your team has provided has been exemplary. I can only say thank you
3 septembre 2026
Very misleading
Very misleading. Don’t believe the website leading times for cars. They say they will be ready soon as as soon as you place your order you cannot contact them for two weeks and then they tell you your car is only beginning manufacture and won’t be ready for 2-3 months! I ordered a car after I was involved in a car accident and not now I have the cost of hiring a car while fleet want £500 to release me from the contract. A complete scam. Don’t think complaining will work, no need to bothers answering. Complete Joke. It’s a website with nothing behind it when things go wrong and lots of small print. Be aware. Go elsewhere.
10 septembre 2026
Avis spontané
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear of your disappointment and appreciate how frustrating the delays have been, particularly given your circumstances following a car accident.
The delivery times displayed on our website are provided as estimates and are based on information supplied by manufacturers and dealerships at the time. As outlined during the quoting and ordering process, these dates can change due to factors outside of our control.
We can see that a complaint has been raised with our Customer Services team regarding your concerns. A member of the team will review your case and be in touch with you in due course.
We value all customer feedback and use it to help improve our service and communications. Thank you for bringing your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
Vey simple to set up
Vey simple to set up, but longer lead times that I was lead to believe and very difficult to get in contact with (on hold waiting to speak to someone for > 30 mins).
3 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the ordering process straightforward. However, we're sorry that your vehicle took longer to arrive than anticipated. Delivery times are based on information provided by manufacturers and dealerships and can be subject to change throughout the ordering process due to factors outside of our control.
We're also sorry to hear that you experienced long wait times when contacting our team. We recognise that recent contact volumes have resulted in longer waiting times than we would like, and we are continuing to make improvements to help reduce these delays.
Thank you for your patience and feedback.
Best Wishes,
NHS Fleet Solutions.
Online communication is good
Online communication is good. Easy to find information on my account. Easy to use system. Great customer service when I called.
3 septembre 2026
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