I love my car, it has exceeded my expectations. Fast turnaround, clear communication. The gentleman Simon who delivered my car was fantastic. I felt a bit nervous and intimated wurh so much technology... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As other have said really, once you get the car everything's great it's the communication whilst waiting for the car that knocks points off. I'd imagine things are a little better after your first car... Voir plus
Easy process through ordering and delivery. The only area that has caused frustration is the long waits on hold when trying to phone to update with planned delivery date having been told phoning was t... Voir plus
L'entreprise a répondu
Car delivered quickly, fantastic condition, constantly updated where my vehicle was, great delivery driver - Colin. Showed me the vehicle in and out, really happy. Fantastic experience so far, hope it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Coordonnées de contact
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Royaume-Uni
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Post delivery support
Post delivery we have not had any contact re the scratches on the car when delivered. Other than that it has all been very efficient.
5 août 2026
when you finally get through
when you finally get through, experience is great,
but the phone queuing is really long sometimes over an hour, and worse when you get cut off,
10 septembre 2026
Excellent customer service cannot fault…
Excellent customer service cannot fault any of it. One slight issue with email getting lost so not picked up causing slight delay in delivery otherwise went really well.
7 septembre 2026
Good Communication
Clear communication regarding delivery of the new order and collection of the old car.
3 septembre 2026
Good service
Slight delay in responding to requests for updates. However, the whole experience was good from application to delivery.
8 septembre 2026
Great customer experience
Really simple process, good communication and any queries answered promptly. Great service from Fleet Solutions.
7 septembre 2026
Great communication and quick delivery
Great communication and quick delivery. Car arrived at my home, the delivery company was excellent and kept me informed of his eta.
28 août 2026
The car was dirty -
The car was dirty -
The car battery was not charged at all and the petrol was quarter of the tank.
The cable wires in the boot were everywhere and not in the bag.
Not impressed with the service.
Not happy with the service.
27 août 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant supplier, who may be in touch to discuss this further.
Best Wishes,
NHS Fleet Solutions.
Top recommended in all ways
27 août 2026
Service was poor
Service was poor, took 5 months to get the car with minimal communication
3 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the communication and updates provided during the delivery of your vehicle. We appreciate that extended wait times for a new vehicle can be frustrating, particularly when estimated timescales change throughout the process.
The delivery times displayed on our website are estimates based on information provided by manufacturers and dealerships and are intended as a guide only. Unfortunately, these dates can be subject to change due to factors outside of our control. For the latest updates on an order, dealership contact details are provided by SMS so that customers can obtain information directly from the supplying dealer.
We are pleased to hear that you have now received your vehicle and appreciate you taking the time to bring your experience to our attention. Your feedback is valuable and helps us review and improve the service we provide.
Best wishes,
NHS Fleet Solutions
The car still hasn’t been delivered…
The car still hasn’t been delivered yet.
No new date given.
Had cancelled insurance on current car and booked appointments to sell.
Very disappointed.
4 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your delivery did not go ahead and that your experience did not meet expectations on this occasion. We appreciate that waiting for a vehicle can be frustrating, particularly when a delivery date is revised.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted and shared with the relevant team, who may be in touch to discuss this further.
Thank you again for taking the time to provide your feedback.
Best wishes,
NHS Fleet Solutions.
Nice car and a fairly competitive…
Nice car and a fairly competitive package, however customer service, communication and everything else you would expect was very much lacking.
4 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are happy with your vehicle and found the package to be competitive. However, we are sorry to learn that our customer service, communication, and overall support did not meet your expectations on this occasion. We understand how important clear and timely communication is throughout the journey and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made. Thank you for bringing your experience to our attention.
Best wishes,
NHS Fleet Solution
Easy process
Easy process , car arrived 3 weeks after ordering. Good communication and lovely delivery driver
4 septembre 2026
The entire process was good and simple…
The entire process was good and simple but during the wait for the car the communication part is very slow and there was time when no updates was provided for almost 2 months.
4 septembre 2026
Réponse de NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the overall process straightforward and easy to complete. However, we are sorry to hear that you were dissatisfied with the communication during the wait for your vehicle. We appreciate that waiting without updates for an extended period can be frustrating.
We are pleased to see that your vehicle is now booked in for delivery and appreciate you taking the time to bring your experience to our attention. Your feedback is valuable and helps us review and improve the service we provide.
We hope you enjoy your new vehicle.
Best wishes,
NHS Fleet Solutions
Excellent service
Excellent service, the whole
process from order to delivery was fabulous!
3 septembre 2026
Great communication
Great communication, kept upto date regards progress of my order. No stress all very straightforward once I had selected my car.
27 août 2026
Excellent would recommend
Excellent would recommend. Seamless transition between vehicles. Helpful team. Very positive experience.
27 août 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.