Nook Saunas UK Avis 

Ryan and Terry did an excellent job installing our Nook Elite sauna this morning. They were professional, efficient, and clearly knowledgeable about the product. Everything was set up perfectly, and they took the time to walk us through the features and care instructions. A really smooth, friendly experience from start to finish — highly recommended.

I had a brilliant experience with Nook sauna rental! From the moment of my first email enquiry, I received very fast communications from all team members. We would have gone for 2 person size but it had a longer lead time, so we got the 1 person size which is still generous. The team was able to accommodate our very tight schedule and even when one of the engineers broke his wrist they were able to reschedule us super quickly, thank you Bill and Ryan for driving from Bristol! The installation was super quick, we were amazed. I would 100% recommend renting or purchasing a sauna from nook, clearly they are a customer focused company and I’m very grateful for their service.

From ordering to delivery and set up has been an easy route to getting my NOOK SAUNA .
I now use it everyday for a 20 minute session , fabulous thank you all at NOOK ,
HIGHLY RECOMMENDED

Nook have been incredible from the start, delivered and installed perfectly when they said they would, it literally took 30 mins. Customer service has been amazing, they are super friendly and help with any query. I could not recommend this company highly enough and having a sauna at home has saved £££

Great sauna and delivery service. Had the 3 person elite installed today by Bill and Mark who were very speedy and the sauna was up and ready in 30-35 minutes. They ran through the device and buttons and cannot wait to give it a go after exercising!

The whole ordering process was very simple with great communication. Terry rang me the day after the order was placed and informed of the delivery date and installation. Terry and Ryan arrived on time installed the sauna with no fuss and were very helpful and friendly and made the hand over very clear and we couldn’t be happier.

Brilliant service from order to install from nook, its an amazing product. Terry and his team arrived on time and were quick and professional with expert knowledge of product....so pleased thanks nook

Henry and Nathan installed our Elite sauna today. They were very friendly and professional. They arrived within their time slot and took less than an hour to install. They went through how to use it and were very helpful. It was very reassuring and nice to purchase something from a company that takes pride in their work. Thank you very much

I recently recieved a nook sauna, from start to finish the process and communication was great.
I ordered a used unit from them and i honestly dont believe its ever been used.
Great service and product.

Terry and Ryan did a great job fitting the sauna. Communication beforehand was really clear and they turned up exactly when they said they would.
They gave clear instructions on how to use the sauna and we have enjoyed using it since.

Big shout out for Jack and James who arrived on time and installed our sauna in about 30 minutes. The instal was trouble free and the sauna looks great. The handover was very helpful and everything works as it should. From Inquiry to installation it was a good experience and we are very happy with our sauna. Well done Nook!

Excellent communication
Great instructions
Fast install
Great sauna
Terry was very professional and helpful with questions

Great service and an amazing sauna, really happy with that choice!

Easy purchase and quick delivery. Only took 2 weeks from paying to sitting inside the heat. Delivery and installation was simple. Professional build taking an hour. Then good to go straight away. Have used it everyday and already sleeping better and feel great.

Just installed today by Nathan & Henry. They were superb, nothing was too much trouble and all done within half a hour. The quality looks great and I can’t wait to try it out.

I have just had a sauna installed and the guys who came to carry out the install were fantastic! Henry and Nathan were friendly, knowledgeable and professional. The customer service was second to none and I could not recommend them highly enough. Another satisfied client! Well done lads.

Installment by Henry and Nathan was top class. They explained everything fitted it quickly and left me with a smile and a beautiful Sauna. Thanks guys

I’ll be totally honest—contacting Nook with a product question was a bit of a frustrating experience. The phone lines were never answered, live chat didn’t respond, and my emails went unanswered.

In the end, I managed to find the information I needed by scrolling through various forum Q&As.

After placing my order, I was given a three-week lead time. However, the following week I received a call from one of the installers, who was incredibly helpful. He answered a few more questions and let me know they could fit the sauna the following week, reducing the order-to-delivery time to just under two weeks.

On the day of installation, I received a text with a two-hour delivery window, which was really helpful.

Long story short, the space for the sauna was absolutely millimetre-perfect. What I hadn’t accounted for were the quick-release clips, meaning it initially wouldn’t fit. Ryan and Terry went above and beyond, spending well over an hour carefully adjusting the sauna to make sure everything fit perfectly. Their service far exceeded what I expected from a standard delivery and installation.

I’m extremely impressed with both the quality of the product and the exceptional customer service from Ryan and Terry. Their willingness to go the extra mile made all the difference, and I’m very grateful for the effort they put in.

Terry and Ryan put up my sauna today. Fantastic customer service and very polite.

Up in 20 minutes and gave me a full brief on how to use

Excellent!!! Highly recommend.
Everything I've experienced with Nook from the ordering to the delivery has been effortless.

Henri and his team were awesome when fitting our elite 3 person sauna together, really polite and took his time to throughly explain its settings and care advise.