Nurabeam Avis 

would give a 0 star review, total scammers, took £400 for a subscription i didnt sign up for, promised a refund which never appeared, no joy from my bank on a claim back even though i had email proof they had cancelled to delivery and promised a refund.
STAY WELL AWAY !!!!! TOTAL SCAMMERS !!!!!

I would urge anyone to think very carefully before ordering from this company. The product quality is poor, but the bigger issue is their hidden subscription. During checkout they sign you up to an ongoing plan without any clear warning or consent. You only find out when you receive an email confirming an order you never placed — in my case, for around £300.

They will tell you a refund is “on its way” once you cancel, but I’m still waiting. At this point I’ve had to involve my bank, as the repeated promises feel like delay tactics rather than genuine action.

Proceed with extreme caution.

If I could rate this company 0 stars, I would. Do not fall for their marketing—you will get scammed out of hundreds of dollars without any help or response from their "customer service." One month after purchasing one of their red light products on sale for $60, I was unexpectedly charged $399 for a "recurring subscription" that I had unknowingly signed up for. It took weeks to hear back from their customer service team, at which point I was told they would refund the charge and it would appear in my bank account within 10-14 days. It's been almost two months now and still no refund. I have tried emailing their team MULTIPLE times with zero response, and I'm still out the $399. I'm sure I'm not the only one this has happened to. This is the worst company.

I bought a product from NuraBeam. During checkout a subscription was added without this being clearly communicated. €399 was then charged for this subscription.

After I noticed this, I contacted customer support and the subscription was cancelled on my request. The product was never delivered.

Despite multiple emails and confirmations from their support that I am entitled to a refund, the €399 has still not been returned. I have now started a chargeback with my bank.

Con artists. Subscription payments just appearing. I have had email contact with them promising a refund for the insurance that I didn't ask for when purchasing. Unsuprisingly reading other reviews they have stopped replying.

DON'T TOUCH THEM

i dont. Even want to give them one star ! Disgusting company absolutely immoral they should 100% not be allowed trade. I have had all the same problems as everyone else here. Signed up to a subscription i mostly certainly did not sign up for, had €339 taken from my ac that i never retrieved and didnt even receive the so-called cream and despite Nurabeam saying they would send me a refund it never happened, how do these people get away with it ? It’s disgusting taking honest peoples well-earned money. SCAM, SCAM, SCAM ! Somebody please do something 🙏🏻🙏🏻🙏🏻🙏🏻

The waistband is fine, but they are total thieves! It took a month to arrive after ordering it in February, and then they debited $565 for a "subscription" the day after it arrived. Subscription to what?! I ordered a red-light therapy band, what can you even subscribe to for a product like that? Insanity. I'm working through my bank to retrieve the money, but it's been a month since they stole it and what a joke.

Can the authorities not stop this company. They are stealing!

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! I have only gave 1 star as I couldn't give none! I like numerous others, was fraudulently charged £799.96 for 2 pots of cream a couple of weeks after purchasing a red light waistband. I read all the fine print throughout the purchase process and I know I never agreed to any subscription. I queried the charge, cancelled the subscription that I never signed up for and requested an immediate refund. It’s been 6 weeks and I have still not received my refund or my 2 pots of magic cream for £799.96 despite them stating they have issued a refund 3 times. I have emailed repeatedly and now I am been ignored. I have even stated 'OFFICIAL CUSTOMER COMPLAINT - ESCULATE TO MANAGEMENT & THE FINANCE TEAM' Still been ignored and still no refund. THIS COMPANY IS A COMPLETE SCAM!!!

Scammers. Do not use this company The company took £399 out of my account claiming I asked for a subscription which was untrue. Trying to get my money back but not receiving a response.

Wish I read this before. I ordered the products and they arrived. So far so good. But they made a Abo wich I cancelled. They booked over 1500 Euro from my bank account. Shop says they will give it back within 14 days. Now it's nearly 3 month and I am still waiting. I am Very angry! I am thinking about to contact a lawyer.

Honestly it’s awful! If I had read the reviews before I wouldn’t have bought this product! Never ever! It’s a SCAM! You order your product and it arrives after 1 month and then they charge you for a subscription of £300 without your consent. I’ve sent an email asking for a refund and they’ve told me 10-14 days refund… and now it’s been 18 days and this refund never came. I’m disputing this charge with my bank cause it’s definitely a scam. DON’T BUY THIS PRODUCT! Disgusting

They are A SCAM DO NOT BUY.
They will not cancel my subscription!!!!

We purchased a Nurabeam red light product which arrived and has worked as per expectation. Subsequently, the company debited our credit card for a cream product ($1200) which we did not order or authorize. We contacted Nurabeam immediately to cancel the order and refund the money. They did not respond until we placed a review explaining the situation. They then responded to our messages and apologized and agreed to refund the money as well as cancel the order but only once we deleted the review. As we were left with little choice, we removed the review and they promised in writing that the refund would be processed. They asked for 3 weeks to have the money back in our account. Two months later they no longer answer our e mails and we have not received the refund for the unauthorized transaction. Nurabeam is not a trustworthy company in our opinion and we will not be doing business with them again.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! I, like numerous others, was FRAUDULENTLY charged $399.00 a couple of weeks after purchasing a red light waistband. Having read prior reviews, I diligently read all fine print throughout the purchase process and I know I NEVER agreed to any subscription or any add-ons. The email that alerted me to the purchase even contained a link to dispute the charge (which means they ARE FULLY AWARE that they are fraudulently charging people). I disputed the charge, cancelled the subscription that I never signed up for and requested an immediate refund (SAME DAY AS THE CHARGE). It’s been 3 weeks and there is ZERO refund despite them stating they are issuing me one. In addition, they never even sent the product (some type of cream) that apparently cost $399!!! THIS COMPANY IS A COMPLETE SCAM!!!

I bought a Nurasculpt waistband which was supposed to come with a firming cream. The waistband arrived. The cream never arrived. But a totally unexpected subscription for a monthly pot of cream costing £399 was set up without my knowledge. Absolute scammers!

If there was a -10 star I would have chosen that.
Nurabeam should be shut down!

Do NOT trust this company at all.

Only ordered the belt, specifically clicked no to the other stuff and no to a subscription.

A month later they took nearly £400 out and when I contacted them they said they would refund it 3 times, I’m still waiting for my refund 2 months later

Totally a scam. They placed an unauthorized charge for $399.99 on my bank card and when you go to dispute the transaction it’s a blank page. Now, I am fighting with my bank to get my money back.

This company is a scam. They offer 2 free gifts with the waistband but what they do is the automatically put you into a subscription which they dont tell hou about. Luckily I noticed this a few days after I purchased as it said under in small writing cancel subscription at any time. So I clicked into it an it showed they were gonna charge $200 a month for the small tub of cream which is a free gift with the order. 2 creams so thats $400 they would of charged me 30 days after i purchased the waistband. I cancelled the subscription straight away!! An only received the waistband. I was told it was on route an that it was sent 1st. Now its a few weeks later an they have finally responded to my email. Stating that they only send the free gift after I pay 1st subscription which is 30days after you buy. Only after the 1st payment they will send the free gift. What a joke so there is actually no free gift at all. Who in there right mind pays $400 for 2 creams.

Here is a screenshot of the response.
Pedro Boaventura Tgp4 wrote:
Hi there,
Thank you so much for reaching out — I’m happy to clarify this for you 🤍
The free gifts included with your order are scheduled to ship approximately 30 days after the original purchase, as long as the subscription remains active during that time. This delay is in place to help prevent misuse within the free-gift system and to keep things fair for all customers.
If the subscription is cancelled before that 30-day period, the free gifts are not dispatched. If you’ve kept the subscription active, everything is on track and there’s nothing you need to do.
If you’d like, I can also check the current status of your free gifts for you — just let me know and I’ll be happy to take a look.
Warmly,
Peter 💗
NuraBeam Team

Tue, 4/7/2026, 2:04 PM UTC

Suzsnne wrote:
Hi, I received my Led red light therapy wrap today but, I've still not
received my 2 creams. Can you let me know when they will be delivered
thanks

Mon, 3/16/2026, 11:26 PM UTC

If I could give a negative star, I would. The product I received (neck band) is defective and doesn't hold a charge. I made several attempts to contact the company to return the product, but never received a response. I then had to dispute the charge with my credit card company.