The installation team (ashley, luam,lucy&josh) from ogi were excellent good work clean tidy no mess cleaned up after themselves very polite and knowledgable great team. And ogi broadband working great... Voir plus
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Lisez les avis des autres
I had to renew my Ogi Broadband contract, I phoned Ogi and spoke to Leo a Loyalty expert, he helped me to choose the right broadband option for my needs. I was very grateful for the help and advice I... Voir plus
Ridiculous company, they do not extend your contract but push you into rolling contract. Which is very difficult to come off. The best bit is this when you receive your offer it says: "Please read the... Voir plus
Absolutely brilliant from first meeting, tech visit then installation I have been suffering a very poor experience with BT for too long I kept thinking just persevere How wrong I was If you can... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de télécommunications
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
- Service internet et téléphone
À propos de Ogi
Écrit par l'entreprise
Ogi is Wales’s leading alternative network provider, installing a Gigabit-capable digital network in towns and villages across south Wales. It’s next generation stuff, giving local families and businesses great value ultrafast and ultra-reliable services, from a talented local team.
Bringing a full fibre network to your community takes a lot of planning, digging, cabling and installing – but, don’t worry, if we need to dig in your street, it should only take a few weeks. Once it’s in, your full fibre network is capable of being up-cycled continually, so you won’t be seeing our diggers again for a very long time, unless we need to quickly repair something.
Once it’s installed, full fibre broadband is pretty reliable. But of course things can go wrong from time to time with the network, your equipment or our services. We monitor the network 24/7, dealing with known problems straight away; so even if the Customer Care team isn’t available, our Ogi Engineers will still be busy repairing any issues we spot – hopefully before you even notice.
If you have any issues or questions to raise with Ogi, please call our friendly Care team (contact details below), and we’ll get back to you as soon as we can. We’re here from Monday to Friday, 8:00am - 6:00pm and Saturday, 9:00am - 5:00pm.
Coordonnées de contact
Hodge House, CF10 1DY, Cardiff, Royaume-Uni
- 02920020550
- ogi.wales
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A répondu à 80 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The Ogi Customer Loyalty Executive…
The Ogi Customer Loyalty Executive Megan was excellent (hence the 5-star review) and resolved all of my queries quickly and very helpfully. She went the extra mile to ensure that my contract renewal went smoothly and satisfactorily. It is not overstating matters to say that I would have taken my business elsewhere but for the support I received.
Megan was absolutely brilliant
Megan was absolutely brilliant. she was polite, knowledgeable, very patient and comical which made the experience worth it.
Everything sorted promptly and delivery stupidly quick 😂😂👍👍
She is an asset to the company without a doubt.
Really happy with the service I…
Really happy with the service I received Simon Davies and Jake munkley were very helpful, professional and friendly.
The insulation was quickly and neatly, and took the time to explain everything and make sure the internet was working properly before leaving.
Big Shout out to Ade D and Charlie K
Big Shout out to Ade D and Charlie K
Came to install ogi today at military road. Very friendly, clean & tidy. Set everything up me for me as I dont have a clue 🤣 Thank you both 👍 thank you Ogi
Ashley and josh done a great job thank…
Ashley and josh done a great job thank you guys. Great service.
Ieuan and Rhys
Ieuan and Rhys
These engineers were absolutely fantastic.. a credit to your company. They listened and didn’t rush the job. Answered all my questions and made the install very neat. They were polite and hardworking. Thankyou both
OGI WiFi
Great experience with OGI WiFi team with Megan Davies supporting every step to make the new contract such a smooth transition. Thanks Megan.
Simon Davies and Jake munkely came to…
Simon Davies and Jake munkely came to install my new WiFi today they were fabulous quick service and even cleaned up after themselves explained how everything worked and was up and running in a shot thank you
Wonderful boys came to install my…
Wonderful boys came to install my internet - excellent service.
Thanks Adrian D and Charlie K.
Just had OGI fibre installed
Just had OGI fibre installed. The service was quick and efficient - the engineers Ashley Dean & Josh Rees explained everything carefully
Made the connection with no fuss at 43 Nythbran Porth
Made the connection with no fuss at all. Simon Davies and Jake Munkley did the connection.
Great experience
Ashley and Josh were very friendly, professional and down to earth. They installed the broadband with minimum interuption or mess. They were very easy to talk to and answered any questions I had. They are a credit to Ogi
Useless company
Useless company, desperate for business leaving their leaflets everywhere then you can't contact them, stear clear
Ashley and Josh came today and done a…
Ashley and Josh came today and done a fantastic job. Absolute professionals in everything they done.
Very happy with the work simon davies…
Very happy with the work simon davies and jake munkley done today fab service from both
Fast installation and Josh and Ashley…
Fast installation and Josh and Ashley were friendly, approachable and very helpful! Josh talked me through the app explaining everything with ease. Thank you!
Rory Andrews is very helpful
Rory Andrews is very helpful. We do lose speed every now and then, but overall very pleased with the service.
The engineerJake Munkley
The engineer, tradesman was very helpful clean and precise at his job very helpful and with all respects to him
Thank you
Brilliant Customer Service / Installation
We had Ashley Dean and Ben Craig out today to install our Wi-Fi, and their service was phenomenal. They answered every question we had, and their customer service was amazing. They even showed us how to operate and set up the app in detail. Absolutely brilliant experience, thank you both!

Réponse de Ogi
Simon and jack came visited my property…
Simon and jack came visited my property very helpful and very respectful of my environment would like to give them a five star review and recommendation. Thanks again.

Réponse de Ogi
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