Paving Direct have been incredibly friendly and helpful on several occasions. They really went above and beyond when I needed a last-minute collection just before the bank holiday — everything was s... Voir plus
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Lisez les avis des autres
Still no sign of flags 5 days after ordering and paying next day delivery. Spend 35 mins on hold to be told "we have had over 200 calls this morning " it's above my pay grade to sort anything for you.... Voir plus
Can't fault the customer service! I sent an out-of-hours WhatsApp messafe on Sunday and got a prompt reply this morning. Adele couldn't have been more helpful. Thank you.
The product of prime slurry to make sure my flagstones settled perfectly was brilliant The information on line was really helpful and the price and postage was very fair. The job has been done a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Coordonnées de contact
Westlington Quarry, GL56 6EG, Chipping Campden, Royaume-Uni
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4,2
Bien
4 k avis
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A répondu à 56 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent quality service
Excellent quality service. Website is easy to use. Delivered very quickly. Very pleased. Thank you.
29 janvier 2025
Réponse de Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Réponse de Paving Direct
Good afternoon
Thank for you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent service with delivery…
Excellent service with delivery precisely when expected.
3 février 2025
Réponse de Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Amazingly quick transaction and almost…
Amazingly quick transaction and almost instant delivery!!
3 février 2025
Réponse de Paving Direct
Good afternoon
Thank you for taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent stone pavers
Excellent stone pavers delivered on time and to the job bit awkward but got to the job lovely. Would recommend.
28 janvier 2025
Réponse de Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Delivery issues
We were a returning customer but despite there being no problem with our original purchase it is now company policy to get a "what 3 words " reference to avoid delivering issues. In fact despite all the hassling it resulted in the opposite as then being told delivery would 3-5 days and that a pre delivery advisement email would be sent 2 days beforehand we had 3 full pallets of slabs turn up at 9am without any advance warning and whilst I was not at home. Fortunately the driver was helpful and managed to drop them without blocking access but I then had to spend two hours moving them late at night when I got back.
I sent an email complaint through to the supplier but no surprise received no reply !!
Update - having read the reply from Paving Direct I have just forwarded a copy of my original complaints email as sent to them on the 6th February so unsure why they would claim that no email was received. Definitely a case of making a bad situation worse
6 février 2025
Avis spontané
Réponse de Paving Direct
Good morning David
Thank you for your feeback,
Unfortunatley we have not recieved any complaint via our support email,
A member of our support team will be in touch shortly to dicuss and resolve this matter for you,
Kind reagrds
Pavingdirect
Issues with the sample brick that was…
Issues with the sample brick that was sent out but they sorted that out really quickly and even sent some extra samples for me to look at. The actual order arrived quickly and was exactly what I wanted matches out existing house really well. Wouldn't rate the courier you use they were a bit rude and wouldn't wait for us to check the order they just got back in the lorry and left before we had looked at the first pallet
13 janvier 2025
Réponse de Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service
Réponse de Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service
Not a good company to order from
Not a good company to order from as I payed my money £1,800 for Four pallets of stones which was fine. I get an email back saying they were all going to be delivered on the Tuesday. So rang client to ask if they were delivered thinking they were all going to be delivered together so I took 4 men to start on the Wednesday when I got to site they had only delivered the small stones so couldn’t start work. The rest of the stones turned up 2 days later
14 janvier 2025
Réponse de Paving Direct
Thank you for your feeback,
Unfortunatley we have not recieved any complaint via our support email,
A member of our support team will be in touch shortly to dicuss and resolve this matter for you,
Kind reagrds
Pavingdirect
Great experience
Great customer service. Was in regular contact with me. Answered all my queries. Excellent quality if product. Will take photos which I can upload once the buildings are complete. Would highly recommend. Quick delivery service and great drivers as well. Thank you
13 janvier 2025
Réponse de Paving Direct
Good morning Jasdip
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business, we thankl you again for your kind words,
We hope we can assist you again in the furure
Kind regards
Pavng direct
Customer service
Overall a decent experience
Overall a decent experience. A little concerned there was no confirmation email at time of ordering, but a quick call to check all was well calmed any nerves after parting with a wedge of cash for the new patio.
Promises of contact prior to delivery didn't really materialise as expected but I did get regular emails from the delivery company after dispatch. Arrived in the dark which was fun, but can't fault the effort from their partner company delivering either.
Minimal breakages in two crates and more than enough to get the job done. Slabs look great, now here's hoping they last 😁
6 janvier 2025
Réponse de Paving Direct
Good afternoon Martin
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Everyone was very helpful
Everyone was very helpful, when the slabs were delivered the truck driver was very accommodating 👍
Pointfix was easy to use, covered a bigger area than we had estimated and the result was great.
3 janvier 2025
Avis spontané
Réponse de Paving Direct
Good afternoon Jude
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Slight damage and no delivery notification
The slabs arrived, as far as I can see, unbroken. However, a small number, at the top of the pallet, were chipped. In my view they should have been better protected, as the loose ones on the top were unprotected. In addition, there was no communication from the delivery company at all about the intended delivery date and time. The vehicle just turned up one day unannounced. Fortunately I was available.
17 décembre 2024
Réponse de Paving Direct
Good mornign Tony
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further,
Kind regards Pavng direct
Réponse de Paving Direct
Good afternoon Matt
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Customer service
Friendly and efficient service
9 décembre 2024
Réponse de Paving Direct
Good afternoon Richard
We’re delighted to hear that you’re happy with your order and would like to thank you for taking the time to leave us a review
Kind regards
Customer service
Good service delivery in 5 working days…
Good service delivery in 5 working days and driver was a top man
16 décembre 2024
Réponse de Paving Direct
Good afternoon
Thank you for taking the time to leave this review! We’re delighted to hear that you’re happy with your order. We will be sure to pass this on to the driver,
Kind regards
Customer service
Réponse de Paving Direct
Good afternoon
Thanks so much for sharing your experience with us. We hope to see you again soon.
PavingDirect
overall i had a pretty positive experience…
Overall i had a positive experience cos the sales support was very helpful. And the product quality is very good.
That said, it wasn't cheap (clay brick pavers) when you factor in the cost of breaking a pallet for a modest order.
Also delivery was a pain cos i don't have access for an 18 tonner and even though i'd said that, the deliverer hadn't got the memo first time so it required re-scheduling and delay.
11 décembre 2024
Réponse de Paving Direct
Good afternoon Dai
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Kind regards
Pavng direct
Customer service
Good selection of products at…
Good selection of products at competitive prices. Prompt delivery
4 décembre 2024
Réponse de Paving Direct
Good afternoon Rob
We’re delighted to hear that you’re happy with your order. Thank you for taking the time to leave this review!
Kind regards
Customer service
Goods ordered were exactly as required…
Goods ordered were exactly as required - solid and good quality paving slabs
Delivery restrictions re access to property were noted and acted upon. Good advance communication regarding delivery arrival time
9 décembre 2024
Réponse de Paving Direct
Good afternoon Neil
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Kind regards
Pavng direct
Customer service
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