Practice Plus Group Hospitals Avis 294

Just 20minutes after my initial enquiry ( via website ) I received a phone call from a very helpful person, who
offered me an appointment in a few days time. At the
hospital all the staff were extremely helpful and polite.
There is even a carpark attendant to help you park. Within 45 minutes I had extensive xrays and a consultants diagnosis. I thoroughly recommend this hospital

I had a great consultation with Mr Dehne at the hospital, they were very thorough and followed up with an MRI scan promptly. Great communication and lovely facilities. Highly recommended

Do not use I would advise going to a professional company who will treat you with respect.
I would give no stars if option was available. Rude and lazy staff in Devizes office. No correspondence from them I had to keep calling them for information. They said someone will call me back but never did. Turned up for appointment only to be told it was cancelled last month, again no correspondence from them. Another day I had to waste off work. They were also discriminating towards me and thought it funny about my disability and showed no remorse or regret. Did not know, understand or care about the disability discrimination act. Everyone in the office needs to attend a discriminatory course. When you complain you get threats of delayed treatment or denied treatment. Been waiting 5 months for treatment but heard nothing. I would not use them for their appalling treatment of patients. It’s a shame that the officer staff and manager let the whole team down. If they carried out the work they are employed for rather than trying everything not to, I’m sure the practice would benefit.i don’t think the drs know what’s going on as the office staff hide everything from them, or at least I hope that’s the case. Frustrating and ignorant is the best description for them.

Absolutely appalling- told to ring and make appointment if I didn’t get phone call in a week. Phoned 16 times, no answer. Left x4 messsges, no one returned call.
Eventually a receptionist at on main reception asked them to ring me, scanning them denied receiving the referral, went back to GP. Referral had been marked by Practice plus as received. Again attempted to reconnect, no answer and message left. If I could leave zero stars I would.
Now going to the hospital to speak to someone face to face, definitely WOULD NOT recommend

I went as an NHS patient. Friendly staff and pleasant environment.
I was seen on the dot of my appointment time.
I felt I had had a thorough consultation prior to my procedure.
The documentation in the post was clear.
The only issue is lack of parking

All the staff at the Croft Shifa centre were amazing and up to now I have two procedures the last being a VR procedure with Mr Madan Quershi who was brilliant I would recommend the Croft Shifa Centre to anyone the very best of the NHS and I am so grateful for the care I have received there.

I’ve booked a private treatment with this rubbish so called private hospital . I’ve had the first consultation. And examination? For a prostate cancer problem. But i never been told that the doctor would examine me that the doctor can penetrate me with a something that I never been told? That would be the part of examining? Plus I’ve been told that I would get a call with in next 2 or 3 days to be booked for MRI tests? It’s been a week called them (supposedly to be private health care coordinator said to me P. W….n 07580 …9. She was the one I would get a call to be booked for a MRI SCAN. Now she doesn’t answer the calls? Even paying privately does not get you any where with this hospital.

I was referred to these people by my gp as a triage before seeing spinal surgeons and the pain clinic. Their representative was unhelpful, arrogant and very poorly informed. He appeared intent on blocking all professional care for me but offered none himself, he told me to go home and accept that I am now disabled.

Receptionist was friendly, efficient and informative. Waiting room was clean and comfortable. Marilia was exactly on-time, very knowledgeable, clear and helpful.

All is well if you go privately however once you ‘switch’ over to NHS care, things change. Lack of communication and even the tone and demeanour of the ‘care navigator’ changes. Unreal.
Paid for private consultation on 23/01. Still waiting for the report despite requesting it three times. Reports from NHS received within 2 days. It’s now been over 3 weeks. Not acceptable.

It is now 3 weeks since I responded to PPG's reply to my update ... I requested imaging, either CT or MRI, to be carried out to help me understand and confirm the arthrofibrosis. Heard nothing so I guess I'll never know, which is why, (probably), I have heard nothing.

UPDATE: July 2024, Left knee replacement at PPG Plymouth, although I weaned myself off of codeine late last year i am still taking daily paracetomol, especially if it involves flexing that knee. I'm still waking up in pain, very sleep deprived, although physio has stopped I've continued with the exercises, there has been limited progress BUT ... I really regret the surgery, it is far worse now than before. I'm still pretty miffed at being fobbed off with the; "Oh you're just one of the unlucky 10-15%" at the post-op review.

I saw Mr Ahamed, Orthopaedics surgeon on the 30th January. At the start of the appointment, I explained that I sustained a knee injury approximately eighteen months ago and that I continue to experience pain when the area is touched and when attempting full flexion. While I was describing my symptoms, I was interrupted and told that my MRI was normal. No further explanation or discussion followed, and there was a prolonged silence.

I asked what my options were and whether physiotherapy might help. I was told that it would not. When I asked how I could improve my condition or return to my previous level of function, I was told that physiotherapy was unlikely to help after eighteen months. I then asked whether arthroscopy was an option and was told no, as the MRI did not show a surgical target and a diagnostic arthroscopy would not be considered.

I attempted to explain that while I understood the MRI findings, I was concerned about the very real and specific functional limitations and symptoms I continue to experience. These concerns were not explored further, and no alternative explanations, investigations, management plan, or follow-up options were offered.

I left the appointment without any clarity, guidance, or plan for managing my ongoing pain and functional impairment. The consultation felt dismissive and rushed, and I was left with the sense that I needed to push for answers, yet still received none. The lack of engagement, explanation, or shared decision-making was concerning and, in my view, fell below an acceptable standard of care.

Additionally, I did not receive any feedback link following this appointment, which further reinforced the overall lack of accountability and patient-centred care.

Initial knee consultation was 90 mins late, due to him having his lunch. He was rude and aggressive for both appointments to the point where I have made a formal complaint to the BMA.
He left my daughter distressed and in tears at both appointments.MRI scan took a month to produce a report, which was not available for our second appointment, hence nothing to discuss. Complained to the hospital on 04/12/25, still waiting for an outcome despite 28 day policy.
Unprofessional, unorganised, rude, aggressive and condescending conduct of consultant, and lack of feedback on our complaint, has made us go elsewhere.

I was given very good care and friendly by whole the staff. I was happy that I chose Pratice Plus Group been having treatment for many years..
Thank you.

My appointment with Malcolm Podmore on the 16/01/26. he could do enough to help with my plumbers knee problem. The care and trust he gave me was 2nd to none.
A big thank you for your honesty

Alwyn

Recently had a surgery here. I had a surgery elsewhere 4 years ago and the aftercare was so bad and make me really nervous for this one.

The pre op and after op care was so amazing, the staff made me feel so at ease, picked up on my nervousness, helped me laugh when I was feeling down.

After waking up , nothing was too much and they were all so quick to help if I needed anything. Even the walk from my ward to the car, a nurse noticed I was in pain and rushed to get me a wheelchair.

Could not thank them all enough

Hello my name is Alan Crowley, I am leaving this review on behalf of my lovely partner Tracey Sparrow, who was in the Birmingham hospital for a hip replacement on 30/31 December. Every member of staff briefed us on every aspect of their involvement. All through our stay we were kept up to date of all events. The Surgeon gave us a comprehensive briefing of what to expect which put Tracey at ease as she was very nervous of the pending procedure. On her return to her room after the operation the aftercare by the nursing staff was nothing less than outstanding. I was allowed to stay overnight so as to give Tracey my loving support before and after the operation right up to her discharge. The quality of the food is also worthy of mention as it was enjoyed by both of us as it was well prepared and of superb quality. In summary a very successful visit to your Birmingham facility, a very successful operation carried out by professional caring staff, the aftercare was to a outstanding standard. All aspects highly recommended. Alan & Tracey

I booked an MRI with Practice Plus Group through Scan.com. Contacted within 24 hrs to book appointment within a couple of days at local hospital. Prompt service, friendly staff and results processed the same day. Excellent service!

Sympathetic, understood my asthma &chest infection concern immediately & my not wanting a trip to a&e. She provided me with a plan, medication & the resolution I needed.

A total waste of time and money. Advised needed to see regular GP and could not refer for any further testing to try and determine what the underlying issue of ongoing cough was. Said that PracticePlus is for acute issues only which is the opposite of what the advertising implies, which is about continuity of care with one’s usual GP practice.

So basically we paid $82.50 for my husband to be referred back to our usual GP. Extremely disappointed.

A shame as the first time we used PracticePlus the doctor was great and was able to order multiple tests and had excellent follow-up, but today’s experience was abysmal.