Practice Plus Group Hospitals Avis 294

I attended PPG at the Royal SH Hospital, Southampton for the third time on 28 March for an Echocardiogram. This was followed by a telephone appointment with the Anaesthetist on 29 March. I was informed that the test revealed a reduced heart function, incompatible with surgery and I should see a Cardiologist. While I accept that my safety is paramount, I have no signs of obvious heart problems, (breathlessness, chest pain etc.). Indeed at my first consultation last December with the Orthopaedic Surgeon at PPG, St Mary's, Portsmouth, he recorded my Atrial Fibrillation but good ankle pulses. As the Echocardiogram has proved critical, I feel it should have been arranged on my first visit to Southampton. My hip replacement is now receding into the indefinite future and I am very disappointed.

I was a little apprehensive about having surgery for an inguinal hernia repair, but Tamara and her team soon made me feel more comfortable by talking me through the whole procedure. Everything went extremely well and I was on my way home the same day.
Thank you to everyone who looked after me.

Been for my routine monitoring at Rochdale and it wasn’t the best news. Shazida explained everything and was very kind as I was upset. She booked me in to see the doctor quickly.

HORRIBLE UNPROFESSIONAL AND DANGEROUS...
Practice Plus Group ruined my health and my legs!!!!
In 2017 I broke my right foot after a bad fall and I went to Urgent Treatment Centre in Royal South Hantts in Southampton.
BARR JONES didn't want to do an x ray or nothing and sent me home with a broken foot!
Since then I have problems with that foot, etc
On 12th of February 2025 AGAIN URGENT TREATMENT CENTRE A "PARAMEDIC NOT A DOCTOR" SIMON JONES sent me home with fluid in my leg again no x ray or any treatment. I was limping badly and I have a lot of pain HE EVEN DIDN'T BOTHER TO LOOK OR TO TOUCH MY LEG AT ALL...
Because I tried to complain DANNY WROE from the complaint department was extremely rude with me and totally against me...
CLAIRE SLOPER FROM THE COMPLAINT
DEPARTMENT THREATED ME TO CALL THE AUTHORITIES BECAUSE I COMPLAINED AND I WANTED THEM TO TAKE RESPONSIBILITY OF THEIR NEGLIGENCE....
NEGLIGENCE TWICE!!!!
SHE THREATED ME BECAUSE SHE DIDN'T WANT ME TO COMPLAIN AND THIS WOMAN IS TOTALLY UNPROFESSIONAL AND RUDE!
ADRÌAN PEAKE AND JOHN CRISP THE HOSPITAL DIRECTOR ARE ACCOMPLICES OF THIS.
FOR ALL THEM IS OK TO SEND PEOPLE HOME WITH BROKEN BONES....
THIS URGENT TREATMENT CENTRE IS VERY DANGEROUS!!!!
AND THEY THREAT YOU IF YOU TRY TO COMPLAIN.....
THEY PLAY WITH PEOPLE LIFES...HORRIBLE!

Had many treatments at two hospitals.Portsmouth and Southampton
Much less stressful than NHS
I'm 72 and can't take the stress anymore
I look forward to any check up
or treatment.Personal service excellent

Six weeks ago I had a total hip replacement,by the surgeon Mr Oliver Blocker.The whole treatment from start to finish had been first class.The staff at the hospital are excellent.T
I could not have been treated any better.I have had no problems since the surgery and recovering well.Highly recommend practice plus.

2 reviews - cataract surgery. Painless surgery and such an amazing difference, a wonderful team.
Second review for my husband who had total knee replacement surgery, again superb treatment with no post op complications, follow up appointments were also excellent. Great hospital

Had a hip replacement on 16 November 2024 at Barlborough Hospital as a private patient.
Money well spent!
The whole experience from start to finish was brilliant. Surgery, nursing care and outcome highly commendable.
Would unhesitatingly recommend this hospital to anyone in need of surgery.

I have been under the care of this practice for laser eye surgery. It was a friendly end efficient service, everything was explained clearly and I felt as if I was in good hands. The after care follow ups have been just as good I think we are very lucky to have this level of care!

I HAD MY RIGHT HIP REPLACED OCTOBER 2021 IT ALL WENT PERFECT. I BOOKED IN FOR MY LEFT HIP DONE THIS MONTH I WENT THROUGH ALL THE PROCEDURE, ALL WENT WELL UNTILL THEY TOLD ME I HAVE TO HAVE A HEART CHECK HAD A PHONE CALL TO SAY NEXT FRIDAY THEN ANOTHER LATER TO SAY IT WOULD BE 200 PLUS AND YET IT SAYS IT IN ADVERT IN HOSPITAL NO HIDEN COST , AND THE COORDINATOR VERY ABRUPT SHE SAID NO SCAN NO SURGERY SO IT WAS CANCELED I AM 84 AND NOT TO BETREATED LIKE THAT,, IWAS PAYING FOR IT. Am I going to get a apology??

Would not give any portion of a star, callous nurses, communication skill zero, staff just fulfilling NHS contract basics. Consultant, anaesthetist and theatre staff, zero communication. Made to walk to theatre in a skimpy, undignified gown and a pair of paper knickers, barefoot. Essential lifesaving medecine withdrawn for 10 days, They must be delighted I didn’t have a stroke. AVOID. Don’t rely on that promised phone by the bed, they will wake you from over sedation, stuff a meal down you, you won’t get access to any promises phone by the bed. You will try to contact your loved one, from a mobile that is locked away, at first, while worrying what strength of anaesthetic they administered. Not being able to feel anything from waist to toes. Out for at least two hours by a so-called sedative. None of them explain, none on them help, the only way to contact anyone is by internet, via a log on password that is at the bottom of the bed. Great when you haven’t been told you are numb from the belly button down, and you couldn’t reach anywhere near the bottom of the bed to access details. Avoid this place, no member of staff will even see you need help, the overnight experience is unbearable, so noisy. no chance of any rest, lights dimmed, nurses ignoring patients who clearly need treatment and more noise than a Las Vegas Casino ( from the staff). NEVER AGAIN, I am still limping and in pain, more than three months on. Would trust the local vet more. Edward Whalley

My whole experience has been fantastic, from being greeted at the door to being taken for x-rays and then to see the consultant. The whole process was explained from the beginning and the customer service is the best I have received in years. Highly recommend this hospital. The advisor that greeted me Jo is fantastic at her job.

Further to my previous post. I had my eye surgery on 27th January. From the moment I arrived the Reception Staff greeted with a kindly welcoming smile and greeting. All the nurses and the Consultant who performed the surgery were excellent and took time to explain everything that was about to happen. The surgery went ahead and was totally pain free. I have now returned home but after two days I am noticing a difference in my sight in the operated eye. A massive thanks to each and evert one I met during my time at the Hospital. I have nothing but praise for the dedication of the staff at the Hospital. They treat you with kindness and dignity. Nothing is too much trouble.

My mother is 94 with dementia and went to Croft Shifa in Rochdale as she has been suffering with Wet Macula Degeneration. Her treatment is complete and is ready to be signed off. The staff have been really helpful and attentive and their effort is first class .Unfortunately the software for the machine to check her eyes for the last 2 appointments has not been working, we now have to wait another 6 weeks for sign off. Can we ensure the IT infrastructure can effectively support the patients and the NHS get value for money

BUYER BEWARE!!!!!!!
I am a Blue Badge holder who has a forthcoming appointment at this hospital.
On 14th October '25 I sent a request, via their link, for information regarding clarification concerning the availability of disabled parking spaces.
I received their acknowledgment of them receiving my query on the same day - their email included much advertising propaganda for their private services, yet they still have not, as of 22nd Jan '25, found the time to respond to my simple query!
This indicates a complete lack of control over their admin services & does not bode well for control of their medical treatment!
Subsequently advised to simply call the hospital for assistance, but this is easier said than done as their switched is closed at weekends, when I did try to call!!!!!!

I recently had a hip replacement at Shepton mallet I cannot speak highly enough of everyone involved whilst I was there very friendly made me feel at ease straight away the nurses on the ward the anaesthetic team the pysio department and an amazing surgeon thank you so much
From Darren simmons

I paid for a private knee assessment in August 2024 at Shepton Mallet hospital. I received a brutal seated test by a surgeon. This should have been a supine test. I shouted in pain for him to stop. For the next 3 weeks i was in severe pain and on really strong painkillers. My GP sent me for Xrays to ensure there were no bone breakages. This surgeon and the CEO are implying that my pain was due to hip pain. I had never consulted my GP for hip pain. This surgeon is brusque, uncommunicative and mendacious. The CEO takes 4-6 weeks to reply to one letter. Her "complaint resolution" is to amend their chaperone policy. She has taken no notice of my pain nor my consequential losses as i was housebound for so long after attending. I am still not as mobile as i was 4 months later........ Appalling negligent assessment (the surgeon refused to read my clinical history) and now i am receiving an appalling and uncaring complaint resolution. The CEO of Practice Plus has still not replied to my request to Escalate my complaint to the 2nd tier... Dont use them........UPDATE They have now responded to me with regards to my Stage 2 Tier complaint... but have blocked me from their FB group for telling the truth about their behaviour towards me......... I find it interesting that Practice Plus Group does not challenge Trustpilot with regards to reviewers including personal information, such as doctors' names, when reviewers leave good reviews.....

Just had keyhole surgery on my knee at Emerson Green Hospital, Bristol and I was pleasantly surprised by how friendly and professional the staff were. I arrived at 7am and was home by 1pm and everyone who dealt with me in that time were nothing short of exceptional. Oh and the most important bit ..the surgery went really well 😁👍

Fantastic staff, professional, attentive with a good ratio to patients. explaining all elements of surgery in easily understandable language. Quickly establish rapport where nothing is too much trouble. Hospital is clean and well presented and all wards flow logically to enhance the overall experience

I recently saw an Orthopaedics Consultant regarding a Hip Replacement at PP Group St Marys, Portsmouth. While parking was a problem, my appointment was exactly on time and helpful. I have a subsequent appointment with PP Group, Southampton in January.
It would be helpful if reviewers were required to specify clearly where their treatment took place. Several bad reviews fail to do this and it is surprising that Trustpilot has not rectified this.