Rawlings Opticians & Hearing Care Avis 

I went for an eye test as I have been having trouble reading books and music. I can honestly say that the service given by Rawlings is first rate, The lovely woman that did the eye test was exceptional. She explained what was going on and also my history of eye problems. I cannot thank her enough. Also, the receptionists were very good. If you're looking for excellent service this is the company to use. I highly recommend Rawlings at Purley.

Prompt and polite service with everything explained. Although no new glasses were required, adjusted the fitting on my existing pair at no cost.

The STOCKBRIDGE branch is a an exceptional business, with 1st class service

I have used both their optician and hearing services, and both are excellent, with very polite and courteous staff.

This business is "exceptional".

Have been going to this optician for years. The staff are always friendly, the eye test is exceptionally thorough and a lot of care was taken checking that my new glasses fitted well. Would highly recommend.

Excellent customer service as well as professional, friendly, helpful, patient and approachable - would definitely recommend.

My appointment was for a hearing examination.
I had some ear wax removed and then a full hearing test.
At all times everything was fully explained to me.
The test results were again explained to me in a way I could understand and I was shown the results in image form.
Nothing was rushed and when it came to a suitable hearing aid, there was no hard sell and all options including NHS were discussed.
I can recommend Mr Burrin at Rawlings in Purley.

My annual review - worried about cataract developing. Very efficient visit and reassurance from the optician (Mehdi). Excellent service.

I had a great experience with Rawlings Opticians Winchester. I wanted to try some Widex hearing aids and was very impressed with the level of service.

Bill, the audiologist, was extremely knowledgeable and friendly and helped me through the whole process from trying the hearing aids to purchase, to setting them up for me.

I highly recommend Rawlings Opticians Winchester.

The staff were as professional, charming and holistically caring as always.

I've been going to Rawlings Opticians for a few years now and have always received outstanding care. Simon is an exceptional Optometrist, he always goes above and beyond and is happy to answer any questions or concerns. I am very pleased that I can arrange an appointment with him at either of the 2 practices local to me. Dawn at Purley reception is lovely and always willing to help with a friendly smile. My eyes feel like they are in safe hands and I would highly recommend them.

Mike was very knowledgeable which gave me confidence before he dealt with my ears. The technical nature of his explanations was very reassuring. Ear wax removal was successful via micro suction. He didn't need to use irrigation. Surprisingly he didn't try and sell me anything and said there was nothing for me to apply in terms of aftercare. I also use the company for eye care and again I have received the same excellent service. The reception staff are also of a very high calibre.

Excellent as usual

This was my first visit to Rawlings at Hedge End. From my first visit to book an appointment to my consultation the staff were very friendly and efficient. The eye examination was very thorough and I was very impressed how things were explained to me. Can’t wait to pick up my new spectacles.

My whole family have been customers of Rawlings for many years, and we’ve always received excellent service. Booking appointments for all five of us is always quick and easy through the online booking system.

On my latest visit, I had my annual eye test, which was extremely thorough and professional. This was followed by a great consultation when choosing new frames — never an easy decision with so much choice! The staff were incredibly helpful, knowledgeable and patient throughout the whole process.

Another fantastic experience with Rawlings. I would highly recommend them to anyone looking for professional, friendly and reliable eye care. Thank you to the whole team!

Great local opticians. The staff are really friendly and ready to help. I had an issue with one of my lenses and they were really thorough at sorting it out. They take their time and have a good selection of frames too. Highly recommend them.

The staff are always so helpful at Rawlings and we always get great service. I would highly recommend them.

Really friendly and helpful team, who deliver a personal service year in year out. I've been going for years, they remember who I am and they support me. It's great value as well - especially as someone who belongs to their Vision Plan. Can't recommend highly enough.

I suffered a recent fall which broke my spectacles and gave me a black eye. All round the eye and the eye itself was bloodshot. I saw my optician very quickly, and she checked that I had done no internal damage which was a relief. I needed new glasses and had help in selecting an attractive frame. Ver y pleased with the service I received, as always, having been a Rawlings patient since I was a child, over 60 years ago

I am extremely disappointed with the service I have received from Rawlings Caterham. I purchased glasses costing approximately £600 after specifically explaining that I needed a lightweight frame that would sit securely and comfortably without slipping down my nose or causing discomfort behind my ears.

Unfortunately, the glasses have never been comfortable or suitable for me and, as a result, I have been unable to wear them. I returned to the Caterham branch on several occasions and adjustments were attempted, but the underlying problem was never resolved.

What I find particularly disappointing is that, despite repeatedly raising the problem with the branch and giving them several opportunities to resolve it, I have ultimately been told that too much time has passed for the frame to be replaced.

I appreciate that businesses have policies and time limits, but I do not think it is reasonable for the elapsed time to be the determining factor when the problem was raised repeatedly and the glasses have remained effectively unusable.

I have been a loyal Rawlings customer for some years and have also paid for the associated monthly insurance/payment plan, so I expected considerably better customer service. Unfortunately, my experience has left me very disappointed and I will never use Rawlings in the future.