Rawlings Opticians & Hearing Care Avis 

All staff are pleasant and helpful with good advice and no pressure to buy expensive items.

Excellent service from the optician who diaiagnosed a problem with one of my eyes and referred me to hospital where it was successfully treated. Subsequently I have been re-examined and all is well

Lovely, professional staff, friendly and helpful. Eye examination very thorough and good advice about my blepharitis eye condition.

Very customer friendly service, very knowledgeable and helpful and keen to ensure my prescription and glasses are perfect.

Ease of making appointment.
Quality of appointment

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also very personable. A really good experience: professional. knowledgable and really good at explaining the results of the scans.
JC

The staff were friendly and professional. I had a very thorough examination which was well-conducted.

Having recently been dealing with a ‘cheaper’ high street optician I was left feeling that my eyesight could be improved beyond what they were able to offer. Having previously been helped by Rawlings in Caterham I decided to pay them a visit;and was not disappointed. My subsequent eye examination and scan was thorough, informative and unhurried, as was my subsequent choice of lenses and frames,
which took account of my screen use (too much) and driving needs. From start to finish my treatment was polite, friendly and patient.

Easy to arrange ear-wax removal treatment, which was carried out on time, effectively and with a friendly commentary.

I first had a hearing test with Bill Mills about 2 years ago but decided not to do anything. More recently with my hearing deteriorating, I had another hearing test and decided that I needed hearing aids.

Bill explained all the options and I was loaned a pair of Starkey Omega hearing aids. At the end of the loan period, I agreed to proceed with the purchase.

The whole experience was very professional with no pressure to purchase.

Bill was also very helpful by agreeing to loan a Starkey TV Streamer to enable me to check that it would work with my TV system.

I can thoroughly recommend consulting Bill at Rawlings Opticians & Hearing Care.

On time, friendly, professional, knowledgeable.

Popped in to get a minor issue sorted with my hearing aid. Instant service! Thank you Bill

My daughter has regular check ups and is convinced she wants to be an optician, her only experience of this is Kim at Rawlings Eastleigh so good experience ongoing thank you x

I've been a customer at Rawlings in Caterham for over 30 years and have always been very satisfied with the service and professionalism of the staff.

Superb service from start to finish, very professional with a personal touch.
Pleasure to deal with and would highly recommend.

We have been customers for many years and the opticians and dispensers are always very knowledgeable and attentive

The audiologist was careful and thorough and explained things clearly, listened to my difficulties and gave helpful advice and made useful improvements to my aids.

This is about today's experience. Which is very disappointing since I have been a loyal customer for many years. I purchased a pair of prescription glasses, and decided I would also purchse 3 pairs of 'off the rack' reading glasses, after being worn twice, one of the pairs of off the rack reading glasses broke, the frame slpit around the left lens. I duly returned this pair expecting a refund for these not fit for purpose spectacles. Instead I received an accusatory tone and refusal for the refund. Giving me a replacement pair of the same clearly poor quality product. No signs indicate no refund policy, no verbal communication upon purchase of this policy. All for a £20 refund, Rawlings have lost a loyal customer. Deeply upsetting.