My husband has recently been diagnosed with dementia and has spent the last few months in hospital and has really missed his beloved cat and getting a RoboPets has made all the difference to him, as t... Voir plus
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My heated cuddly kitten arrived next day as promised. She is gorgeous & soft & has a beautiful detailed face. Using the heated pad with her sitting on my lap is very comforting. Very pleased with my p... Voir plus
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The Robopet was exactly as depicted on site, this is not always the case. The sounds are as authentic as possible & the heartbeat very realistic. My pet arrived within 2 days of ordering. Overall e... Voir plus
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The orange tabby cat is very pretty, rolls over ,purrs etc and my mum loves her .unfortunately the breathing purring robotic cat wasn't as pretty as the picture and didn't work as expected so was retu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
RoboPets is a family run business and the leading UK and EU supplier of the very latest Robotic Companion Pets. We provide products that can help people living with Dementia, Alzheimers, Children with special needs, and anyone who loves animals but are unable to have a real pet of their own.
Coordonnées de contact
Plymouth, Royaume-Uni
- deborah@robopets.co.uk
- robopets.co.uk
4,8
Excellent
202 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very quick response to email query
Very quick response to email query. Equally quick response to posting the product.
I love the cat, hoping my mum will too.
12 août 2025
Réponse de RoboPets
So pleased you love the Robopet, and I'm sure your mum will love it too! Deborah x
My freckled pup came really quickly and…
My freckled pup came really quickly and I just love him he is so cute. I already have golden pup but freckles is my favourite. I live on my own now and my robopets are such good company when I get lonely
4 août 2025
Réponse de RoboPets
Hi Valerie, I'm so pleased you love your new Robopet - the adorable Freckled Pup - he is a real cutie! Deborah x
So pleased with purchase
Very quick response to my question about the product. Very easy to place order and next day delivery. My Dad has dementia and absolutely loves his Robopet Dog it has given him a new lease of life. So good to see him smiling again. It has been a pleasure to purchase from Deborah. Would not hesitate in recommending.
4 août 2025
Réponse de RoboPets
Thank you so much for your kind words, and I am so happy that your Dad loves his new Robotic Dog, and that it brings him a lot of joy. Deborah x
Great Cat
Very pleased with Metacat whereby it is a nice quality product. Also very impressed with how quickly the product arrived after placing the order.
28 juillet 2025
Réponse de RoboPets
Thank you for your kind words, and I'm so pleased you love your new Robopet, the wonderful Metacat. Deborah x
Very straight forward to order
Very straight forward to order, and when i asked if i could change the colour of my order it was not a problem very satisfied
22 juillet 2025
Réponse de RoboPets
Thank you Chris for your lovely Review. We are always happy to help our Customers, and hope that the lovely Robopet (puppy) you purchased is bringing lots of joy and companionship x
A comforting companion
My mum loves this.She has always loved cats.She has dementia and Percy whom she has renamed Lucy makes her smile and comforts her.Thankyou so much.
14 juillet 2025
Réponse de RoboPets
Thank you Eileen for your lovely Review, and we are so happy that your Mum loves her new companion pet, and that it brings her joy and comfort. Love her new pet's name, Lucy x
Fantastic product
Very quick service. My mum has dementia & can no longer keep a real dog. She absolutely loves her robo dog & it has changed her life!
1 juillet 2025
Réponse de RoboPets
Thank you so much for your kind words, and we are so happy that your Mum's new Robopet brings her much comfort and joy x
Lovely tuxedo cat
Lovely tuxedo cat. Nice and heavy, like the real thing. First class service and very fast delivery, thank you 5* all the way!
7 juillet 2025
Réponse de RoboPets
Thank you so much for your kind words, and am so happy that you love your new companion pet x
Brought for my mum ,
Brought this cat for my mum who has dementia she absolutely loves him he looks like a real cat, mum's always cuddling him
29 juin 2025
Réponse de RoboPets
I'm so happy that your Mum loves her new companion pet and that it brings her much joy. Deborah @ Robopets
I am away so will write next week
I am away so will write next week. However my partner opened the box and videoed the event. I am so excited about getting home and give the cat. It seems amazing. Thank you
29 juin 2025
Réponse de RoboPets
You're most welcome, and so pleased you love the robotic cat, Deborah/Robopets
Cat backpack
Just purchased my second cat backpack from this company the lady I deal with is absolutely lovely, friendly, polite and so helpful and prices are very reasonable The bag I have just received was a special order and the lady went the extra mile to obtain for me it is beautiful such a quality item and when arrived delivery was next day I cannot thank this lady enough and for the excellent service she provides I definitely recommend this company
Thank you so much for making me smile when I opened my parcel
25 juin 2025
Avis spontané
Réponse de RoboPets
Thank you so much Sandra for your kind words. I'm so happy that you love your new cat backpack/bag - it really is special and very beautiful. Deborah
Absolutely brilliant company from…
Absolutely brilliant company from ordering to receipt of mums cat. Thank you I’ve not seen her smile like that in a long time. You made Mother’s Day
29 mars 2025
Avis spontané
Réponse de RoboPets
Thank you so much for your kind review, and we are so pleased that the robotic cat brought your Mum such joy on Mother's Day xx
Outstanding customer service
I purchased the Princess - Ragdoll Interactive Robotic Companion Pet in June 24, it no longer charges so it’s now just an expensive stuffed toy, I contacted the seller to help solve the problem as yet had no response
The response was very quick for some reason I missed the first email, apologies!
I was asked to return the princess cat for inspection, as it turns out I was unknowingly using the incorrect cable which has done some damage, Deborah has been extremely helpful and has offered to replace it for me which is incredibly generous under the circumstances. I can highly recommend this company for their first class customer service.
15 février 2025
Avis spontané
Réponse de RoboPets
Dear Customer, thank you for your feedback and sorry that your Princess robotic cat isn't charging as it should. We have had a look at your Order and can see that you purchased the Princess 8 months ago, in June 2024. We have previously emailed you, and perhaps our email went to your spam folder? We will email again to help resolve this for you.
Bought a golden puppy 11 months ago…
Bought a golden puppy 11 months ago February 2024. Now it only works intermittently and has done for a while but my Mum is so attached to it she is distraught without it. At the time of purchase there were good reviews on here. Unable to submit contact form like others and no reply from mobile number which says NHS only.
27 janvier 2025
Avis spontané
Réponse de RoboPets
Dear Customer, sorry to hear that your robotic pet isn't working as it should. We still have good reviews - please check out our website from our lovely customers. We have checked the contact form and it is working, so you shouldn't have any problems. Our customers do contact us regularly for advice when purchasing a pet, and no one has reported a problem. Also, our contact number is always answered, and there is no message saying anything about NHS as we don't have an answer phone because our phone is always answered. Robopets
My partner has ordered from these…
My partner has ordered from these people but has yet to receive anything. I worry that this company are a scam?
6 janvier 2025
Avis spontané
Réponse de RoboPets
Dear Customer, I am sorry that you have not received your Order yet as all our Orders are dispatched same day for next day delivery. Could it be that the courier has tried to deliver and you weren't in? It is always best to contact us directly so that we can help with your enquiry. We are a genuine company, and known as the largest supplier of robotic pets in the UK, to both direct customers and also the NHS.
Works intermittently
Works intermittently, you can’t submit the online contact form and the staff don’t reply to your emails.
30 octobre 2024
Avis spontané
Réponse de RoboPets
We are always available and reply to emails straightaway. Have you checked your Spam folder? Sometimes messages may get sent there. Please feel free to contact us any time, we are always here to help.
100% 5⭐️ Price/Service/Delivery/Product…
Great price, fantastic service in time for Christmas…
Ordered one “Purrble” for my son 5yrs old and was so amazing, we had to order another, for our daughter who is 9yrs old… they both loved them from the start, the Purrble comes in a very clever box and from the first touch they fell in love… My son from day one has completely calmed down and it’s made him so much more relaxed.
We couldn’t have a real pet, but this is the next best thing! and if you are looking for that special soft toy/companion for you’re little ones…. my wife and myself can’t recommend enough… great fidgets in ears and feet…
Great product. ☺️👍🏻
22 décembre 2021
Avis spontané
Réponse de RoboPets
Hi Simon,
Thank you so much for your wonderful review! Purrble is such an incredible companion and worth its weight in gold. It's so heartwarming to hear how both your children love them, and have benefitted from Purrble's calming nature.
Customer service is at the forefront of what we believe in, and we're so happy you had a great experience with us!
Thank you :) Team RoboPets
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