RoboPets Avis 

Easy to order. Quick Delivery. Cat is for Mum for Christmas. I have tried it out and it will be a lovely companion for her when we are not about.

I ordered my product on the 1st Oct 25 and received it on the 3rd of Nov 25. This wasn't within the specified delivery period. However, I contacted the company Oct 4th to chase the order and they replied to me the same day, Deborah was brilliant and gave me a precise explanation and the option to cancel without issue. I decided to wait for the order and emailed again after 5 days to see if there had been confirmation. Unfortunately there had been further delays which were down to the internation shipment from the producers to the UK department. I was offered an upgrade to a higher model for no extra cost and without any request for compensation. This didn't suit my need so I continued to wait. Thought the wait I was able to maintain email communication as frequently as I felt needed and always received professional, polite, clear and fast responses from Deborah, all of the issues that created the delay were demonstrated and were logistics based outside of the companies control and they handled this with complete competency and professionalism. I was further offered to place a new order with 20% off that would be allocated to one of the new batches that had arrived in place of the late shipment. The company ordered that batch in response to the the initial one being delayed again demonstrating initiative and professional etiquette. I did not wish to submit a new order with 20% off so requested that instead I receive a 20% refund and shipment of one of the new batch items, this was actioned without any issue and I received my product within the 3 days advertised and my refund was actioned within the same period. The product itself (The weighted red panda) is fantastic and the quality is exactly what I hoped for.

Any business can suffer from issues arising from external factors and Alz Store UK Ltd T/A Robopets demonstrated absolute professionalism and customer care to a standard I have not seen often.

Had a great experience. Thank you very much.

I like the cat i got it for my birthday it is cool and very realistic so cute and fun friendly to play with so underrated,

I was unsure how successful this would be, but was recommended it by a couple of friends so decided to try it. It's fantastic! Amazingly it gives Mum some comfort which is great to see. Well worth it.
Delivery was fast and vendor can be easily reached if any order queries.

Fast service. Came much quicker than advertised. We bought this for my mother in law who has dementia and now living in a care home . She has had cats all her life . It is such an amazing thing and to see her smile and react with it is lovely to see . I’m so pleased we got it .

Lovely helpful lady when I rang to enquire about order and wonderful present for my 96 year old mother arrived on time and beautifully wrapped - thank you!

I love my cat he’s. So soft and calming x

The item was as described
It is very good quality

Everything Perfect! Great contact with the company. Beautiful cat!

Excellent experience with robopets my wife loves Percy the cat

speedy delivery and excellent product
Mum loves the cat and so does everyone who comes to visit

Friendliness/helpfulness of person with whom I dealt
Efficient and straightforward in all respects

Great delivery time! From the day i put in the order to the day i got it was 7 business days. I live in Norway so it had to travel a fair distance. And the day they were due to arrive, I got a text from the delivery person where a timeframe for delivery was given and a polite question if the packadge could be left by the door if I wasnt home at the time of the delivery. And when they arrived, each pet was put inside a sweet giftbag inside the packadge. And the pets are super cute! The images on the page do not do them justice, they are adoreable! I bought the Highland Cow and the Platypus as a gift to my wife as she fell in love the second her eyes landed on them.
Will definetly order more pets in the future!

My mum is overjoyed with her new pet, thank you. Seeing her face as she unpacked it and gradually learned the things it can do was delightful.
From my pov, being able to order from Australia and get it delivered to her in the uk within a couple of days was fantastic, and the gift wrap was a nice touch too. It would’ve been nice to be able to add a message or a card, but that’s a small thing on the grand scheme.

Beautifully wrapped in such pretty wrapping paper. Really swift and efficient service.

Great quality product arrived well packaged and in good condition.

Amazing service and lovely product.