Had trouble with the system to pay so ended up doing a bank transfer. Staff great and the tech guy really helpfull. Due to amount ordered had free delivery and very quick, big issue with the delivery... Voir plus
L'entreprise a répondu
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Very quick delivery from order, packed well and all at a very competitive price. Would use again without hesitation.
L'entreprise a répondu
Purchased gravel grids twice now. Both times quick delivery and no issues. Communication was good.
L'entreprise a répondu
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de matériaux de construction
- Magasin de bricolage
- Magasin de rénovation
À propos de Roofin Online Store
Écrit par l'entreprise
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Coordonnées de contact
Unit 3,York Avenue, , BB4 4HX, Haslingden, Royaume-Uni
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Company efficient and processed the…
Company efficient and processed the order well and gave advice which was supportive.
31 mars 2026
Réponse de Roofin Online Store
Hi Anthony,
Thank you so much for the feedback! We’re thrilled to hear that our team’s advice was helpful and that your order went smoothly.
We look forward to helping you again in the future.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Janice,
Thanks for taking a moment to share your experience. Reviews like yours make a huge difference for a small family business like ours—we truly appreciate it.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Karoline,
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with our team and that your order arrived quickly.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Alex,
Thanks for the 5 star review! We know how important timing is, so we're happy to hear we met your expectations.
Kind Regards
Vanessa.
Great company delivers on time and…
Great company delivers on time and product was of good quality 👍🏼
27 mars 2026
Réponse de Roofin Online Store
Hi Ahmet,
Thank you for sharing your experience! We pride ourselves on timely delivery and high-quality standards, and we're glad to see we met your expectations.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Martin,
This is exactly what we love to hear! Our goal is always to make things as easy as possible for our customers and we believe great service is just as important as a great products.
Kind Regards
Vanessa.
Disappointing customer service after delivery issue.
Disappointing customer service.
We had a failed pallet delivery to our office, but the issue appears to have come from a miscommunication rather than any deliberate refusal to accept the goods. Our building reception said the driver suggested coming back another time and did not make clear that this would trigger a redelivery charge.
Despite that, we were charged £80 + VAT and the company took a completely rigid position throughout. The most frustrating part was not just the charge itself, but their refusal to acknowledge any mistake or show any goodwill.
We eventually paid because we needed the order delivered, but the overall experience left a very poor impression.
25 mars 2026
Réponse de Roofin Online Store
Hi Hank,
Thank you for your feedback.
We’re sorry to hear you were dissatisfied, but we’d like to clarify the circumstances for transparency.
This was a palletised delivery requiring an authorised person on site to accept the goods. The driver attended as scheduled, however the delivery could not be completed as no one from your company was available to receive it (as confirmed in your correspondence with reception). As the pallet was not handed over, this was recorded as a failed delivery by the haulage provider.
Prior to dispatch, we provided clear written communication outlining the delivery requirements, including the need for someone to be available to accept the goods, and that failed deliveries would result in re-delivery charges. A delivery window was also issued on the day to allow appropriate arrangements to be made.
While we note your comments regarding the driver, the delivery outcome and associated charges are determined by the haulage provider based on whether the goods are successfully handed over.
We’re pleased we were able to complete the delivery successfully following this.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Steve,
Thank you for the 5-star review! We're thrilled to hear you're happy with the product, price, and our delivery service. We appreciate your business.
Kind Regards
Vanessa.
Delivered on time and unloaded onto…
Delivered on time and unloaded onto drive. Perfect. Nice quality tiles too.
2 février 2026
Réponse de Roofin Online Store
Hi Alan,
Perfect delivery and perfect quality—that’s exactly what we aim for. Thanks for sharing your experience.
Kind Regards
Vanessa.
Good web site staff contacted me if or…
Good web site staff contacted me if or not I wanted any extra to be shipped for same cost and delivered on time.
3 février 2026
Réponse de Roofin Online Store
Hi Keith,
Thanks for the feedback! We’re glad our team was able to reach out and help you maximise your order. It’s great to hear everything arrived on time.
Thanks for choosing us!
Kind Regards
Vanessa.
Absolutely perfect.
Absolutely perfect.
Helped me all the way when choosing roof tiles and were delivered 2 days later 🙂
30 janvier 2026
Réponse de Roofin Online Store
Hi Wayne,
Thank you so much for the 5-star review. We’re thrilled to hear that our team could help you find the perfect tiles and get them to you so quickly.
We appreciate your business.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Gary,
Thank you for taking the time to leave us a 5 star review. It's great to hear you found our team helpful.
Kind Regards
Vanessa.
The product arrived a day earlier than…
The product arrived a day earlier than advised. The delivery driver was very accommodating.
19 janvier 2026
Réponse de Roofin Online Store
Hi Terence,
Thank you so much for the 5-star review. We’re thrilled to hear your order arrived ahead of schedule and that our delivery driver provided such great service.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Mr Perry,
That's fantastic to hear! We're thrilled you had a super quick and hassle-free experience with your delivery.
We appreciate you taking the time to share your positive feedback!
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Andrew,
That's wonderful to hear!
Thank you so much for taking the time to share your positive experience and for your strong recommendation. We truly appreciate your support!
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Jake,
Thank you for taking the time to leave us a great review. As a small family run business we appreciate your custom and feedback.
We do hope you will consider using us again for any future projects.
Kind Regards
Vanessa.
Above and beyond service
I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.
29 octobre 2025
Réponse de Roofin Online Store
Hi Nigel,
Thank you for this brilliant feedback! We're absolutely thrilled to hear our team provided "above and beyond service" when you needed those extra tile packs.
Thank you for choosing us.
Kind Regards
Vanessa.
The service and customer service was…
The service and customer service was outstanding and I will be using roofin.uk again.
27 octobre 2025
Réponse de Roofin Online Store
Hi Steve,
We really appreciate you taking the time to leave us a five-star review. We are very pleased to hear that you found both our service and customer service outstanding.
As a small family run business reviews like this means the world to us.
We value your custom and look forward to assisting you with any future projects.
Kind Regards
Vanessa.
Very good and efficient service
26 septembre 2025
Réponse de Roofin Online Store
Hi Peter,
That's wonderful to hear! Thank you for taking the time to share your experience and for highlighting our efficient service. We really appreciate your feedback!
Kind Regards
Vanessa.
Good product at a good price with quick…
Good product at a good price with quick delivery
Slight problem but phoned and everything sorted quickly and efficiently.
Thanks
27 août 2025
Réponse de Roofin Online Store
Hi Brian,
Thank you for your excellent review. We're thrilled to hear that you're happy with both the product and the price.
We understand there was a small issue, and we're so glad that our team was able to sort everything out for you quickly and efficiently. We pride ourselves on providing great customer service, so it's rewarding to know we met your expectations.
Kind Regards
Vanessa.
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