Had trouble with the system to pay so ended up doing a bank transfer. Staff great and the tech guy really helpfull. Due to amount ordered had free delivery and very quick, big issue with the delivery... Voir plus
L'entreprise a répondu
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Very quick delivery from order, packed well and all at a very competitive price. Would use again without hesitation.
L'entreprise a répondu
Purchased gravel grids twice now. Both times quick delivery and no issues. Communication was good.
L'entreprise a répondu
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de matériaux de construction
- Magasin de bricolage
- Magasin de rénovation
À propos de Roofin Online Store
Écrit par l'entreprise
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Coordonnées de contact
Unit 3,York Avenue, , BB4 4HX, Haslingden, Royaume-Uni
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Easy to order & delivery was on time
1 septembre 2025
Réponse de Roofin Online Store
Hi Ann,
Thank you for the fantastic review! We're so glad to hear that you found the ordering process easy and that your delivery arrived on time. We truly appreciate your feedback.
Kind Regards
Vanessa.
Good products and service
Good products and service, but the delivery costs on small orders are very high
1 septembre 2025
Réponse de Roofin Online Store
Hi Steve,
Thank you for your review. We're thrilled to hear you're happy with our products and service!
We understand your concern about delivery costs on smaller orders. We aim to be as competitive as possible, and we regularly review our prices, including shipping, to ensure they're fair. While we use a network of different couriers and distributors who set their own charges, we do offer free delivery on most orders over £500 + VAT.
We appreciate your feedback—it's very helpful as we are always looking for ways to improve our service.
Kind Regards
Vanessa.
Service was as stated with delivery on…
Service was as stated with delivery on time, highly delighted.
I will be making another order soon to complete my roof which will be over £500 excluding VAT..
My order will have been made in two so that I get free delivery on all products and not have to pay delivery on anything if I happen to make a miss calculation
28 août 2025
Réponse de Roofin Online Store
Hi Trevor,
Thanks for the great review! We're so glad you're happy with our service and the delivery. We look forward to helping you with your next order soon!
Kind Regards
Vanessa.
Delivered the ordered goods right on…
Delivered the ordered goods right on time. Online guide on roof tiling is very helpful.
4 août 2025
Réponse de Roofin Online Store
Hi Peter,
Thanks so much for taking the time to leave us such a great review!
We're really happy to hear your ordered goods were delivered right on time and that our online installation guide for Supaslate Pro Line was so helpful for you. We appreciate your feedback!
Kind Regards
Vanessa.
A great service form a good company…
A great service form a good company with very good people skills.
Delivered on time and well packaged goods.
Thanks for a great ocerall service.
8 août 2025
Avis spontané
Réponse de Roofin Online Store
Hi,
It's fantastic to hear you had such a positive experience!
We're so glad to know our team's people skills stood out and that you received your goods right on time. Thank you for taking the time to share your feedback – it means a lot to us!
Kind Regards
Vanessa.
5 star fast service
Great product, and service 5star os fast came next day excellent
28 juillet 2025
Réponse de Roofin Online Store
Hi Diane,
Thank you so much for the fantastic review! We're thrilled to hear you're happy with both the product and the service. It's great to know that your order arrived the very next day. We really appreciate you taking the time to share your experience!
Kind Regards
Vanessa.
Great help and delivery.
25 juillet 2025
Réponse de Roofin Online Store
Hi Ian,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with both our team and our delivery service. Your feedback is truly appreciated and helps us know we're on the right track!
Kind Regards
Vanessa.
Everything went smoothly
Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in line - much appreciated.
27 juin 2025
Réponse de Roofin Online Store
Hi Joanna,
We're so pleased everything went smoothly for you, and that the product was exactly as advertised. It's great to know you had no issues with payment and a good overall experience shopping with us online. Thanks so much for sharing your positive feedback; we truly appreciate it!
Kind Regards
Vanessa.
Fast..friendly and professional
Fast... friendly and professional.
Product delivered faster than a speeding bullet, well packaged and exactly as specified.
27 juin 2025
Réponse de Roofin Online Store
Hi Phil,
That's fantastic to hear! We're thrilled you had such a positive experience with us. We always strive for fast, friendly, and professional service, and it's wonderful to know we hit the mark for you. Thanks so much for taking the time to share your feedback.
Kind Regards
Vanessa.
Thank for a excellent serivce .
25 juin 2025
Réponse de Roofin Online Store
Hi Jamal,
Thanks for taking the time to leave us this review!
We're thrilled to hear you had such a positive shopping experience with us, and we certainly hope you'll shop with us again soon.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Keith,
It's fantastic to hear you had such a positive experience! We're thrilled you found our website great, our prices good, and our communication excellent.
Thanks so much for taking the time to leave us this wonderful review!
Kind Regards
Vanessa.
Great service
I bought some corrugated polycarbonate roofing sheets which I thought were very reasonably priced and that includes the delivery cost. Delivery was also good, as what was stipulated on delivery time materialised into reality. The job is now done.👍
29 mai 2025
Réponse de Roofin Online Store
Hi Andrew,
Thank you for your fantastic review! We're so glad to hear you found our corrugated polycarbonate roofing sheets very reasonably priced, including delivery. It's also great to know our delivery met your expectations and helped you get the job done. We appreciate your business and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Nigel,
We're so pleased to read your 5-star review! It's wonderful to know you found our product, pricing, and service to be great. We appreciate your feedback.
Kind Regards
Vanessa.
Excellent service .
28 mai 2025
Réponse de Roofin Online Store
Hi John,
Thanks so much for your 5-star review! We're thrilled to hear you experienced excellent service. Your feedback truly means a lot to us.
Kind Regards
Vanessa.
Bob on
Champion, ordered it,it turned up on time and the product looked great when finished. Happy days 👍
27 mai 2025
Réponse de Roofin Online Store
Hi Jon,
Thanks so much for the 5-star review – it's fantastic to know your order arrived on time and you're so happy with the finished product. Happy days indeed! 👍
Kind Regards
Vanessa.
First class products at a good price…
First class products at a good price and fast delivery.
27 mai 2025
Réponse de Roofin Online Store
Hi Robin,
Thanks so much for the fantastic review! We're thrilled to hear you're happy with our products, prices, and fast delivery. We really appreciate your feedback!
Kind Regards
Vanessa.
Roofin.co.uk
I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date.
I would definitely recommend this company.
21 mai 2025
Avis spontané
Réponse de Roofin Online Store
Hi Teresa,
What wonderful feedback to receive! We're delighted to know that our team was helpful and that your Tapco roof tiles arrived even before the expected delivery date. Providing excellent service and efficient delivery is what we strive for, and your recommendation means a lot to us. Thanks for choosing Roofin Online!
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Richard,
Thank you for the great review! Being a small family business, your kind words are incredibly valuable to us.
Kind Regards
Vanessa.
Price excellent plus good delivery time
28 avril 2025
Réponse de Roofin Online Store
HI Greg,
We appreciate you taking the time to leave us a review. We're happy to hear you were pleased with the price and delivery time.
Kind Regards
Vanessa.
Couldn't make this up..
Ordered some PVC F profile trims for polycarbonate roof sheets.
What I received was not what I ordered (the image on product page was of a wrong product altogether) . When I got in touch with customer service to ask for the mistake to be rectified the managers reply was:
"I appreciate that the image showed a generic ‘F’ shaped trim, but the product description has always explained its intended use. As outlined in section 3 of our Terms and Conditions, images are for illustration only and may not exactly match the product."
So, somehow it is my fault for ordering what the Web page showed and not reading section 3 of terms and conditions to realise that I should not look at the image of the product when ordering?!
Interestingly the image was corrected within a hour of my initial email, so maybe other customers are OK to base their decision to purchase on the image shown, just not me.
Anyway, all I wanted was to have the wrong items exchanged or refunded, but the managers position was to ignore my subsequent emails because I guess this is all my fault - how ridiculous to expect to receive what I actually ordered...
'Fantastic' customer service - I bet the company's end of year results will look massively better now that they saved £50 to put this mistake right. (I actually mean £50).
So yes, if you like your intelligence insulted by a manager on some kind of a power trip, go right ahead, order from this supplier.
8 avril 2025
Avis spontané
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