Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... Voir plus
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Lisez les avis des autres
Gary is a lovely gentleman, considerate , caring , emphatic person. He listens to my client explaining the issues with her chair, fixes it and explains what he has done to repair the chair. Always po... Voir plus
Garry Thompson is The friendliest Wheelchair engineer that I have ever met! Always goes above and beyond to problem solve and is also great company! People like him make a real difference in life! Je... Voir plus
Gary Thompson attended my husband today for his wheelchair repair he rang ahead giving an estimated time of arrival (which we don't often get we are sat waiting in all day when really I or my husband... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Coordonnées de contact
Unit 11, Westfield Road, CH44 7HX, Wallasey, Royaume-Uni
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Excellent
856 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Gary Thompson came out to fix my…
Gary Thompson came out to fix my daughters wheelchair today, a very helpful and knowledgeable man. He really wants to help to get the matter resolved and did just that today.
Also very friendly too which is a bonus.
16 juin 2026
Avis spontané
Réponse de Ross Care
Hi Colin, thank you for your review. We're delighted to hear Gary was able to resolve the issue and provide helpful support. We'll ensure your feedback is shared with Gary and his local manager.
A personable engineer called George who…
A personable engineer called George who took time and care to sort my wheelchair.
11 juin 2026
Avis spontané
Réponse de Ross Care
Hi Kim, thank you for your review. We're pleased to hear George took the time and care to resolve the issue with your wheelchair. We'll pass your feedback on to George and his local manager.
Good job Sean
I am unlucky to have problems with my wheelchair pretty often and with Ross Care when they send out Sean I know I’m in safe hands,.
He is very thorough,very polite,takes his time and generally does an excellent job.
I generally think there is no job he cannot do.
He is very professional kind and considerate to my property.
Good job Sean thanks
14 mai 2026
Avis spontané
Réponse de Ross Care
Hi Neil, thank you for your review. We're delighted to hear Sean continues to provide such thorough and professional support. We'll ensure your feedback is shared with Sean and his local manager.
Just had a visit from Simon (wheelchair…
Just had a visit from Simon (wheelchair Technician) who was very friendly, repaired my daughter’s wheelchair in no time as he did a few weeks ago and this time he also helped me with another issue that we had with the wheelchair.
Smashing Job🌟
9 juin 2026
Avis spontané
Réponse de Ross Care
Hi Andrew, thank you for your review. We're pleased to hear Simon was able to resolve the issues with your daughter's wheelchair. We'll make sure your feedback is passed on to Simon and his local manager.
Nigel came today and fixed my annoying…
Nigel came today and fixed my annoying squeak and fitted new arm rests (including all my bags).
All done on the drive in the sun.
Thank you very much Nigel 👍
8 juin 2026
Avis spontané
Réponse de Ross Care
Hi Daryl, thank you for your review. We're delighted to hear Nigel was able to resolve the issue and fit the new arm rests. We'll pass your feedback on to Nigel and his local manager.
Lovely friendly chap
Lovely friendly chap, explained in detail everything and answered any questions I had. Was a pleasure to meet
5 juin 2026
Avis spontané
Réponse de Ross Care
Hi Roxanne, thank you for your review. We're pleased to hear you found the visit friendly and helpful.
Good communication about what needed to…
Good communication about what needed to be fixed and when he could attend. Resolved the problem quickly and efficiently.
2 juin 2026
Avis spontané
Réponse de Ross Care
Hi Ian, thank you for your review. We're pleased to hear the issue was resolved quickly and communication was clear throughout.
First class service from Hugh …
Hugh was a very pleasant and extremely helpful man and was very efficient and quick at his job. In my opinion he is a great asset to Ross Care
3 juin 2026
Avis spontané
Réponse de Ross Care
Hi Colin, thank you for your review. We're delighted to hear Hugh provided such helpful and efficient service. We'll ensure your feedback is shared with Hugh and his local manager.
I am the site manager for the nursing…
I am the site manager for the nursing home. Had a non functioning resident chair. Within 2 hours Terry Tunesi arrived. It was not the predicted fault (charger) terry went right through the chair and found a simple user error issue. Great service left the chair working and showed me how to check it in the right mode. Thanks.
5 juin 2026
Avis spontané
Réponse de Ross Care
Hi Gary, thank you for your review. We're pleased to hear Terry quickly identified the issue and got the chair working again. We'll pass your feedback on to Terry and his local manager.
Great service amazing person all…
Great service amazing person all rounder kind and respectful guy
4 juin 2026
Avis spontané
Réponse de Ross Care
Hi Aaron, thank you for your review. We're delighted to hear you received such great service.
Very grateful to have Hugh looking after my wheelchair
Hugh is always polite, friendly, knowledgeable and efficient. He makes sure that everything is as it should be with my wheelchair and takes care of anything that needs attention.
4 juin 2026
Avis spontané
Réponse de Ross Care
Hi Clare, thank you for your review. We're pleased to hear Hugh continues to provide knowledgeable and reliable support. We'll ensure your feedback is passed on to Hugh and his local manager.
Sean Taylor was very approachable
Sean Taylor was friendly, kind, knowledgeable and efficient. He explained everything, was respectful and very helpful throughout his visit.
I would recommend Sean from Ross Care to visit anytime due to his kind approach.
Thank you Sean ☺️
3 juin 2026
Avis spontané
Réponse de Ross Care
Hi Heather, thank you for your review. We're delighted to hear Sean provided such friendly and helpful support throughout his visit. We'll make sure your feedback is shared with Sean and his local manager.
Very good
Very good, very helpful, went above and beyond the extra mile and I love the new tyres on my chair - thank you Simon for fitting them!
2 juin 2026
Avis spontané
Réponse de Ross Care
Hi Alice, thank you for your review. We're delighted to hear Simon went above and beyond and that you're pleased with the new tyres. We'll make sure your feedback is shared with Simon and his local manager.
Fantastic service good quality equipment
Fantastic service very knowledgeable and professional engineer
Great equipment simple and easy to use
Very good quality
2 juin 2026
Avis spontané
Réponse de Ross Care
Hi Adrian, thank you for your review. We're pleased to hear you found the service professional and the equipment easy to use.
Ross Care engineer explained how to use…
Ross Care engineer explained how to use the product very carefully and clearly.
2 juin 2026
Avis spontané
Réponse de Ross Care
Hi Sandhya, thank you for your review. We're pleased to hear the engineer explained everything clearly and helped you feel confident using the equipment.
POLITE FRIENDLY & KNOWLEDGABLE
Terry Tunesi polite, friendly, accommodating, patient, understanding & relaxed. He waited until we were ready to hoist Mum into the chair fot him to make necessary adjustments. He made Mum laugh. Reassured any issues even small please call and he will attend within 24hrs.
Great experience.
1 juin 2026
Avis spontané
Réponse de Ross Care
Hi Mikelj, thank you for your review. We're delighted to hear Terry provided such friendly, patient and reassuring support. We'll make sure your feedback is shared with Terry and his local manager.
Speedy puncture repair.
I had a puncture on my wheelchair tyre. I phoned Ross Care and spoke to Lowenna. She said she would talk to her engineers and get back to me. Within 10 minutes she called and told me that Sean Taylor would come to my home as soon as possible. Sean then phoned and said he was on his way. He arrived and changed my tyre's inner tube and checked and pumped up my other tyre. From calling Ross Care to fixing my tyre it was only about an hour. What great service. Well done Sean Taylor and Ross Care.
1 juin 2026
Avis spontané
Réponse de Ross Care
Hi, thank you for your review. We're delighted to hear Lowenna and Sean were able to respond so quickly and resolve the issue within such a short timescale. We'll ensure your feedback is shared with them and their local manager.
Giovanni was just brilliant
Giovanni was just brilliant. He comes for a second time and knows exactly what the problem is. He was extremely quick but accurate and precise and really very friendly!
Very professional service!
Thank you for the quick response 🙏🏻
You saved our weekend! 🌺
30 mai 2026
Avis spontané
Réponse de Ross Care
Hi Nadya, thank you for your review. We're delighted to hear Giovanni was able to quickly identify and resolve the issue whilst providing such professional service. We'll make sure your feedback is shared with Giovanni and his local manager.
Gary Thompson
Gary Thompson - Ross wheelchair services - excellent.
He turned up bang on time, nice introduction and easy style. Knew the opportunities but checked as well on the visit - made the repair quickly and efficiently and took note of further action required and ordered the parts.
Good job Gary - thank you 😀
27 mai 2026
Avis spontané
Réponse de Ross Care
Hi Martina, thank you for taking the time to share your feedback. We're delighted to hear that Gary arrived on time, completed the repair efficiently and kept you informed throughout the visit. I'll be sure to pass your kind comments on to Gary and the local management team.
Thank you, Sean Taylor
My chair had cut out completely. I rang rosscare and they sent Sean Taylor straight out. He was able to find the fault and fix it and fixed a few minor faults he found too. Excellent engineer. Gave accurate eta and made sure I was set up in the chair again before he left. Rosscare usually provide an excellent service.
28 mai 2026
Avis spontané
Réponse de Ross Care
Thank you for your review. We're pleased to hear that Sean was able to attend promptly, resolve the issue and ensure your chair was fully operational before leaving. I'll make sure your lovely feedback is shared with Sean and the local management team.
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