Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... Voir plus
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Lisez les avis des autres
Gary is a lovely gentleman, considerate , caring , emphatic person. He listens to my client explaining the issues with her chair, fixes it and explains what he has done to repair the chair. Always po... Voir plus
Garry Thompson is The friendliest Wheelchair engineer that I have ever met! Always goes above and beyond to problem solve and is also great company! People like him make a real difference in life! Je... Voir plus
Gary Thompson attended my husband today for his wheelchair repair he rang ahead giving an estimated time of arrival (which we don't often get we are sat waiting in all day when really I or my husband... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Coordonnées de contact
Unit 11, Westfield Road, CH44 7HX, Wallasey, Royaume-Uni
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Excellent
856 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Good service
Terry who picked up the wheelchair was very helpful and respectful.
Also the lady who arranged the pickup was very helpful and proactive.
14 mai 2026
Avis spontané
Réponse de Ross Care
Hi Graham, thank you for sharing your feedback. We're delighted to hear that both Terry and our office team were helpful, respectful and proactive in arranging the collection. I'll ensure your kind comments are shared with Terry and the local management team.
Great service
Ross Care delivered my husbands wheelchair on time and with great care in my home. Jason was great at explaining absolutely everything regarding how the chair worked. I would absolutely recommend them.
14 avril 2026
Avis spontané
Réponse de Ross Care
Hi Will, thank you for your wonderful review. We’re delighted to hear Jason delivered your husband’s wheelchair with such care and took the time to explain everything clearly. We’ll be sure to pass your lovely comments on to Jason’s manager.
I had a wheelchair environmental check…
I had a wheelchair environmental check yesterday and Sean was very professional and knew a lot about what kind of chair will meet my needs. Couldn’t have been happier with Sean’s services. Thank you
13 mai 2026
Avis spontané
Réponse de Ross Care
Hi Sadie, thank you for your fantastic feedback. We’re pleased to hear Sean provided such professional and knowledgeable support during your wheelchair environmental check. We’ll ensure your kind comments are shared with Sean’s manager.
Sean Taylor was extremely professional…
Sean Taylor was extremely professional and explained every stage of what was needed, stating that he would order new wheels and inform us as soon as they were ready to be fitted. Also explained about the two breaks being applied at the same time until the new tyres are fitted.
12 mai 2026
Avis spontané
Réponse de Ross Care
Hi Sue, thank you for your wonderful review. We’re delighted to hear Sean explained everything clearly and kept you fully informed throughout the visit. We’ll pass your kind comments on to Sean’s manager.
Sean Taylor once again provided fast…
Sean Taylor once again provided fast and friendly service. Thank you
13 mai 2026
Avis spontané
Réponse de Ross Care
Hi, thank you for your kind feedback. We’re pleased to hear Sean once again provided such fast and friendly service. We’ll make sure your comments are shared with Sean’s manager.
Lee is one of the best people i know…
Lee is one of the best people i know great at his job great job done on my chair every time and always fun to be around
12 mai 2026
Avis spontané
Réponse de Ross Care
Hi Tracey, thank you for your wonderful review. We’re delighted to hear Lee continues to provide such excellent service and always makes the experience a positive one for you. We’ll be sure to pass your lovely comments on to Lee directly.
Really helpful,
Really helpful,
Kept me going, massive.
Ajay sorted everything, brilliant 👍
12 mai 2026
Avis spontané
Réponse de Ross Care
Hi Richard, thank you for your fantastic feedback. We’re pleased to hear Ajay was able to get everything sorted for you and provide such helpful support. We’ll pass your kind comments on to Ajay directly.
Great service
I got a call quite late in the day from my daughter's college to inform me of a broken cable at the back of her wheelchair. I didn't think Ross Care would be able to arrange a visit on the same evening. What a great service! The call handler managed to find an engineer within minutes. The engineer Gary Thompson called me prior to the visit to ensure he had the correct parts. On arrival, he assessed the chair and got to work. He was amazing! Not only did he repair the cable, he ordered my daughter a new arm rest which was desperately in need of a replacement. Thank you Gary! Great job!
8 mai 2026
Avis spontané
Réponse de Ross Care
Hi Laki, thank you for your wonderful review. We’re delighted to hear Gary responded so quickly and provided such excellent service in repairing your daughter’s wheelchair. It’s great to know he was also able to identify and arrange a replacement for the arm rest. We’ll ensure your lovely comments are passed on to Gary directly.
Sean Taylor from Ross Care's…
Today Sean Taylor from Ross Care's Cornwall branch came to work on a wheelchair for one of our residents. He called us ahead of his arrival to give a definite time. He was extremely patient as we needed to transfer the resident to their bed. He was friendly and helpful, sorted the issue. This isn't the first time that Sean Taylor has attended the home to support with wheelchair servicing. His approach is consistent every time. What a great guy.
8 mai 2026
Avis spontané
Réponse de Ross Care
Hi Phaedra, thank you for your fantastic feedback. We’re delighted to hear Sean continues to provide such consistent, patient and professional support during his visits to your home. We’ll make sure your wonderful comments are shared with Sean directly.
Good experience
Nigel was friendly and helpful. He repaired armrests quickly. Would definitely recommend. In a world where things can be difficult and complicated this was easy. Thank you
8 mai 2026
Avis spontané
Réponse de Ross Care
Hi Dawn, thank you for your lovely review. We’re pleased to hear Nigel provided such friendly and efficient service while repairing the armrests on your wheelchair. It’s great to know we could make the process straightforward and stress free for you. We’ll pass your kind comments on to Nigel’s manager.
Ross care are always on time
Ross care are always on time, courteous and polite.
"Doug" came out this week (wed) to do an annual wheelchair service and then came back today (fri) to do a repair, I cannot fault this man's service or the company. Thankyou
8 mai 2026
Avis spontané
Réponse de Ross Care
Hi Janet, thank you for your kind feedback. We’re delighted to hear Doug provided such prompt, courteous and professional service during both visits this week. We’ll be sure to pass your lovely comments on to the local management team and Doug himself.
Excellent service
The engineer contacted me prior to his arrival with his ETA. He was friendly but professional & explained what he would be doing. Once he completed the job he asked if I was satisfied with the work before leaving. Usual excellent service from ROS Care. Thank you
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Sue, thank you for taking the time to leave your review. We’re pleased to hear the engineer kept you informed and provided the excellent service you’ve come to expect from RC. We’ll make sure your feedback is shared with the local management team.
Dave Porter visited today and delivered…
Dave Porter visited today and delivered a motorised wheelchair for my husband, he demonstrated clearly how to use the chair. He was very patient and showed empathy and understanding trying to make the chair work for him. He also repaired the non powered wheelchair. Thank you Dave.
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Claire, thank you for your wonderful review. We’re so pleased to hear Dave took the time to clearly demonstrate the wheelchair and provide such patient and understanding support. We’ll ensure your kind comments are passed on to the local management team and Dave directly.
Great company
Been very helpful, kept us informed and treated us with respect. Was very friendly during delivery process.
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Brian, thank you for your feedback. We’re delighted to hear the team kept you informed and treated you with respect throughout the delivery process.
Sean Taylor from Ross care visited…
Sean Taylor from Ross care visited today to fix the arm on my power wheelchair . He phoned to let me know he was on his way , prompt and did a great job ,thanks
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Pauline, thank you for your review. We’re pleased to hear Sean kept you updated on his arrival and was able to resolve the issue promptly for you. We’ll pass your kind feedback on to the local management team and Sean directly.
Excellent customer service by Gary Thompson
Gary Thompson visited to replace the leg straps on my wheelchair and whilst he was here he also adjusted my brakes. He phoned to tell me an approximate time of arrival. He was punctual, polite and courteous and very friendly. Nothing was too much trouble.Honestly I would highly recommend him and would request Gary Thompson for any future repairs. His customer service skills are outstanding. Please send him my thanks.
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Gill, thank you for your fantastic feedback. We’re delighted to hear Gary provided such outstanding customer service and took the time to help with both the repairs and adjustments to your wheelchair. We’ll ensure your lovely comments are shared with the local management team and Gary himself.
From the first phone call to the…
From the first phone call to the engineer visit everybody was so helpful and very friendly
The engineer was a very polite and happy chap and I felt very at ease
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Stephen, thank you for your kind review. We’re so pleased to hear both our customer service team and engineer made you feel at ease and provided such friendly support throughout.
Your representative Sean Taylor
Your representative, Mr Sean Taylor, was patient, attentive, kind and professional.
Thank you.
7 mai 2026
Avis spontané
Réponse de Ross Care
Hi Andrew, thank you for your feedback. We’re delighted to hear Sean provided such patient, kind and professional service during his visit. We’ll make sure your comments are shared with the local management team and Sean directly.
Job done
On time, polite, knows his stuff. Could not be better. Great service.
6 mai 2026
Avis spontané
Réponse de Ross Care
Hi Sean, thank you for your review. We’re pleased to hear the service was punctual, professional and met your expectations.
Fabulous service.Dave was wonderful in…
Fabulous service.Dave was wonderful in explaining how everything works
5 mai 2026
Avis spontané
Réponse de Ross Care
Hi Mark, thank you for your lovely feedback. We’re delighted to hear Dave took the time to explain everything clearly and provided such fabulous service. We’ll pass your comments on to the local management team and Dave directly.
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