Order a side table which came with excellent service.. problem started when the item was opened an was damaged and poor quality in places, contacted customer service who said would arrange a collectio... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wow! excellent product and service. After initially having an issue with the delivery of my parasol. I am happily eating a big slice of humble pie. Ruma have gone above and beyond expectation in addre... Voir plus
L'entreprise a répondu
The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... Voir plus
L'entreprise a répondu
Easy to order. Quick delivery and a lovely lamp. This is my second ceramic lamp same style different colour and they look amazing.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin d'ameublement et de décoration
- Magasin de luminaires
- Magasin de meubles
- Magasin de meubles de salon
À propos de Ruma
Écrit par l'entreprise
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Coordonnées de contact
4,6
Excellent
929 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Ruma
We are delighted to read this - thank you for your five-star rating!
The team were polite and courteous and…
The team were polite and courteous and arrived in a timely manner with no problems whatsoever.
We are delighted with the products and with the end to end service experienced with Ruma. Joe kept us informed throughout the process. Sadly, in this day and age of online technology It’s unusual to get that personal touch and a company who does what they say! I would strongly recommend Ruma
17 juin 2026
Avis spontané
Réponse de Ruma
Thank you for your lovely review. We’re delighted you’re happy with the products and the service you received. Joe will be thrilled to know his updates made a difference. That personal touch means a lot to us, and we’re grateful for your recommendation.
We’ve ordered a parasol and twice the…
We’ve ordered a parasol and twice the base has arrived with broken packaging and damaged inside. Customer service is very slow to respond to issue and has yet to rectify situation. Very disappointed
16 juin 2026
Avis spontané
Réponse de Ruma
Thank you for your review, and we are very sorry for the frustration this has caused. we have now arranged for the damaged item to be collected, and a free‑of‑charge replacement is on its way to you.
We appreciate your patience, and we’re committed to making sure your order arrives in perfect condition. If there’s anything more you need, we are here to help.
Parcel late and damaged
Parcel was supposed to arrive the day before we went on holiday. It didn’t arrive until we were away but my kind neighbour took it in. We’ve just arrived back from holiday to a deformed and off centre lampshade. The box was damaged at one corner. I will not be buying from Runa in the future.
16 juin 2026
Réponse de Ruma
Thank you very much for taking your time to leave this review, although I am very sorry to hear this is how your lampshade has arrived. This is not what you should expect when ordering from Ruma. Our customer support team has been in contact with you to arrange the most suitable resolution.
Fantastic customer services as usual…
Fantastic customer services as usual issue resolved very quickly
👍👍👍👍
1 juin 2026
Réponse de Ruma
Thank you so much for the lovely feedback, we’re really glad we could sort things out quickly for you. Your support means a lot to us!
Great customer service
8 juin 2026
Avis spontané
Réponse de Ruma
Thank you very much for leaving this lovely review :)
Lovely lamps
Lovely lamps. Good communication from customer service in response to my request re. shipping date.
22 mai 2026
Réponse de Ruma
Thank you so much for your lovely comments and five stars!
Good quality parasol
Good quality parasol, very well made. Delighted with the product - you get what you pay for!
20 mai 2026
Réponse de Ruma
Thank you for your lovely review. We're delighted to hear you're pleased with the quality of your parasol. It’s great to know it’s lived up to your expectations. Enjoy using it! 🌞
Baseless Parsasol!
I bought a Platinum Voyager T2 which a week or so to arrive. Was a bit surprised to discover that the purchase did not include a base however - surely this is an integral part? The website was not explicit on this (it is about a cover), but perhaps that is just my misreading it. What is frustrating is that there is no recommendation for the type of base required (weight requirement etc) that i can see. Moreover, many of the options in the bases section are out of stock for 2 months! And they are nearly the same cost as the parasol. Very poor website / service IMO.
3 juin 2026
Avis spontané
Réponse de Ruma
Thank you for taking your time to leave this review, we take all feedback seriously and I have passed this onto our website development team.
I am sorry to hear you found many of the options were out of stock. If you wish to discuss alternative options, please feel free to call our customer support team on 0330 433 9899 as we are more than happy to help.
Excellent company really recommended…
Excellent company really recommended fab chairs love them 5 stars thank you
20 mai 2026
Réponse de Ruma
Thank you so much for your lovely comments and five stars!
I sent a photo of noticeable…
I sent a photo of noticeable scratchmarks along the bottom side of one of the chairs,but nobody has replied.
20 mai 2026
Réponse de Ruma
Thank you for taking the time to provide this review. We apologise that you haven't had a reply and we have called you so that we can investigate further and resolve as quickly as possible.
The delivery was thrown over my…
The delivery was thrown over my neighbour's garden fence, and the only way I found out about it was emailing Ruma after 10 days to check on the progress of my delivery.
20 mai 2026
Réponse de Ruma
Many thanks for taking time to write this review and I confirm that this unacceptable method of delivery has been escalated to our logistics manager to raise with the delivery company. This is not what you should expect when ordering from Ruma and if you wish to discuss further, please contact us on 0333-433-9899.
Réponse de Ruma
Thank you very much for taking your time to leave this lovely review, we really appreciate it! We hope to see shop with Ruma again soon.
Great products
Great products, just as described on website, highly recommended. Had a small issue so I spoke to Ross in Customer Services who dealt with my enquiry promptly and efficiently. It’s so nice to speak to someone who genuinely wants to help solve the problem. 10/10 would definitely recommend Ruma.
1 juin 2026
Avis spontané
Réponse de Ruma
Thank you for taking the time to leave us this review, and I will forward you polite comments to the individual in question.
We hope to see you again soon
Beautiful lampshades purchased
Beautiful lampshades purchased. Very happy with the delivery and packaging.
15 mai 2026
Réponse de Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
We hope to see you again soon.
Réponse de Ruma
Thank you very much for taking your time to leave this lovely review- we really appreciate it!
Parasols
Finally got everything sorted and enjoying the parosol needed it this week
26 mai 2026
Avis spontané
Réponse de Ruma
Thank you for taking the time to leave us a review. We’re delighted we could resolve this for you and that you’re now enjoying your parasol in the lovely weather.
We look forward to welcoming you again soon.
Lamentable after sales service
I bought 3 lanterns from Ruma and was very pleased with them. Good quality and performed well. However, the company’s after sales service has proved to be lamentable.
Barely 7 months after I bought the lanterns I had to change the fuel canisters for the first time. One failed to light whatever I did. I contacted Ruma, asking for a repair or replacement. I sent a photograph and proof of purchase and was told the lantern “looked in working order”. Impossible conclusion based purely on a photograph. I told them so and they asked me to “access the internal workings of the lantern”! I had no idea how to do that: tried undoing screws I thought might reveal the internal workings, but no luck. I asked for info about how to access the internal workings. Nothing came back!
They then said they would send me 6 free fuel canisters. A ridiculous offer given that the lantern did not work with a new canister!! Again, I felt I was being fobbed off in the hope I would give up. I had no intention of doing that!
So, they then asked me to re-package the lantern in the original packaging and return it. I bought the lantern in August 2025, how on earth did they think I had the original packaging?! I told them so (another email I had to write taking up my valuable time). I was then told to package in my own packaging and return it. No information of how to do that.
So, very long story short, I felt that Ruma’s after sales rep (Joe) was extremely obstructive and would advise anyone who has a problem with the product after they’ve bought it, to be prepared for a lengthy interaction with the company. But be persistent.
6 mai 2026
Avis spontané
Réponse de Ruma
Thank you for sharing your experience. We are very sorry for the inconvenience and frustration you went through, especially with the unclear instructions, delays, and the difficulty returning the lantern. This isn’t the level of support we aim to provide, and we appreciate you bringing it to our attention. We have since arranged for your order to be collected in exchange for a full refund we hope this resolves this properly and restores your confidence in us.
I’ve still not received my lamp base
I’ve still not received my lamp base, very disappointed with the delivery set up!
12 mai 2026
Réponse de Ruma
Thank you for your review, we are sorry to hear your lamp base was not received. We have now arranged for a lamp base to be delivered to you this week, as we agreed over the phone.
Réponse de Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
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