Ruma Avis 

I ordered 2 vases which needed to be the same as they were near to each other in a room. I only received one on delivery. After contacting Ruma via email, I was told that the courier had broken one at the depot and a replacement one would be with me within 3 working days. When the replacement arrived it was a different colour therefore did not match the original. I realise the vase is recycled glass, so this is a possibility. However, after contacting Ruma, and sending images of the difference in colour they explained it was a different batch, but would search their stock to try and find a suitable item. A couple of days later they said they were unable to match the first vase and refunded me the full amount. Excellent job Joe Patterson

40686- I ordered my parasol, cover and base back in March, thinking I would be well prepared for when some decent weather finally arrived in the UK. Fast forward to this bank holiday weekend with its heatwave and I'm still without a functioning parasol. There isn't enough space in this review to go through all of the failures with my order, but to cut a long story short I've now been waiting over a week for a refund so that I can actually buy a base that has all its components and is fit for purpose. Admittedly most of the failures were the fault of their dire delivery company, but to be told by Ruma that they can't refund me until said courier returns the replacement base that they never actually delivered to me is completely unacceptable and a breach of contract under the Consumer Rights Act 2015. I won't be using this company again and would recommend that others avoid it if you don't want to waste 2 months of your life having to chase these people and wait hours for deliveries that never happen.

Beautiful lamp with speedy delivery at a reasonable price - what more could you ask for? It was my first purchase from Ruma and I chose them because they were able to offer a competitive price to other retailers with a faster delivery. The lap itself is everything I’d hoped it would be, really stunning.

Excellent customer service from Ross.

I didn’t get all of my order and I’m still waiting
Update after another two weeks of failed delivery’s they came on Saturday with the wheels to the missing base but still no base.
So ruma failed to communicate with the delivery company.
I received an email today to say they have lost the base. But this has taken over 2weeks to find this out. I have asked for a full refund.

The site is easy to navigate, good quality products at affordable price. Great shopping experience. Definitely recommend Ruma.

I had a very disappointing experience with RUMA. My order was lost, and it took far too long to get the issue sorted out. The delivery process was poor, and customer service was not helpful or efficient in resolving the problem. Overall, the whole experience was frustrating and time-consuming. Based on this experience, I would not recommend RUMA.

I am not sure if the correct product was sent to me. I am waiting on confirmation from customer services.

My parasol and base from Ruma is great, and was competitively priced. There was a challenge with delivery, in response to which Ruma went the extra mile (literally!) to ensure safe receipt. As this was being arranged all the folk at Ruma were pleasant to deal with and helpful - with a special shout out to Amy.

Very pleased with my purchase. Would definitely recommend. Thank you

I was very disappointed with my recent order. The delivery took far longer than expected, and only part of my order arrived. I am still waiting for the base, and I received no confirmation or update about the delay. This has been a very poor experience.

A great service and never been disappointed in the last 3 years! Richard Ewen Architects

I had a table delivered but it was damaged, unfortunately. Customer Service sorted the problem, arranged pick up of the damaged table and arranged delivery of another table. sorted within one week, very good service. The furniture (half moon console table) was nice quality

Parasol finally delivered (took forever) and box is damaged and no stone base (which we ordered at the same time. Really poor communication. Have not unpacked yet as awaiting the base but fear the worst given condition of parasol box. Dreadful experience so far.

Lovely products,good price and quick deliver

Good service, quick delivery and very good quality basket's.

The products are perfect. The fact that after returning a parcel about 16th April l have not received a refund yet. Klarna and yourselves have been sent all the return details. Klarna are apparently waiting for confirmation from you before a refund can be given. Please advise many thanks

Ordered parasol on basis of colours shown on web-site.
On receipt, found it to be a significantly different colour. Contacted Customer Support ("Ross") who could not have been more understanding and helpful. Mutually decided best solution was to return order for full refund. Subsequent problems with arranging for the courier to collect were outside Ruma's control, but were well handled by Ross.
Ruma would have deserved "5*" rating had it not been for the initial problem of colour representation on the web-site.

lanterns look great. Came well packaged and quickly.

The whole experience with Ruma was brilliant, ordering was hassle free and my items arrived promptly.
The quality of my goods is amazing I love them! The baskets now have pride of place in my garden
Thank you so much 😊