Katie was very knowledgeable and helped us to get the holiday we really wanted. She was also very patient when she had to repeat herself as I am quite deaf. She was a real pleasure to deal with and I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The sales and customer service staff are very courteous, polite and helpful. It is my 3rd cruise booked with Scottish cruise centre, and always received a very good service. Keep up the good work.... Voir plus
As always, you get the best advice, and price. I've booked several times with Scotlands cruise centre and it's always been a positive experience.
Kellie got us sorted with our cruise and has also come back to us to help with other questions since booking. Unlike other Travel Agents i have used in other companies who dont reply once they have ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Coordonnées de contact
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Royaume-Uni
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Excellent
736 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from Stacey
6 juillet 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Good Afternoon Mrs Tarvit
Thank you so much for your lovely 5 star review of the excellent service you received from our Cruise Expert Stacey. She will be delighted. We hope you have a wonderful holiday when it comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Great booking experience
Stacey was so lovely & helpful on the phone. Such a great experience booking with Scotlands Cruise Centre again!
3 juillet 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Good Afternoon Ms Hardy
Thank you so much for such a wonderful review of the 5 star service you received from one of our helpful Cruise Experts Stacey. I will pass on your comments to her as she will be delighted to hear you had such a positive booking experience with her. Thank you for booking another trip with us and we look forward to being of assistance to you again in the future.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Excellent service …
I found the staff at Scotland Cruise Centre very helpful.
I dealt with Sharon who was professional, very helpful and knowledgeable.
She answered all my questions before I booked my cruise.
I haven't used this company before but definitely would use them again.
27 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Ms Corr
Thank you so much for taking the time out of your day to leave us a 5 star review of the excellent service you received from your Cruise Expert Sharon. I will pass on your kind comments to her regarding her helpful and professional approach and we are delighted that as a first time customer you would be happy to use our company again for your future trips. We look forward to assisting you again one day.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Réponse de Scotland’s Cruise Centre
Good Afternoon Mr Ross
Thank you so much for your 5 star review of the service our helpful and professional staff were able to demonstrate to you during your recent booking experience with us. We hope you are looking forward to your trip when the time comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Was very straight forward
Was very straight forward. Just said when I wanted to go and Kylie told me what was available. I decided and booked. Excellent service.
22 juin 2025
Réponse de Scotland’s Cruise Centre
Dear Ms Cole
Than you for taking the time to review our service and award us with a 5 star review. I am so pleased one of our friendly Cruise Experts Kylie, was able to guide you through the booking process easily. I will be sure to let her know of your kind comments, she will be delighted.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Extremely helpful and informative staff
21 juin 2025
Réponse de Scotland’s Cruise Centre
Dear Mrs Hill,
Thank you for taking the time to review our service and also for the 5 star rating. Our team emjoys doing what they do beause of customers like you. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotands Cruise centre
Superb deal
Superb deal, superb service from Nicola, top class as always . Can’t wait to go
19 juin 2025
Réponse de Scotland’s Cruise Centre
Dear Mrs Maxwell,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Your kind words encourage us to continue doing our best to make sure that every customer's experience is a memorable one. I will be sure to pass your kind words of appreciation onto Nicola. She'll be delighted -I'm sure! Thank you for choosing us once again and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Ally was really helpful
Ally was really helpful, knowledgeable and very pleasant. She called me back when she said she would and the booking was quite complicated but nothing was too much trouble.
23 mai 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you for taking the time to share your feedback with us. We are happy to hear that our helpful cruise expert Ally provided you with a pleasant and knowledgeable booking experience recently. I will make sure that she receives your feedback- I know it will make her day.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I had an excellent agent called Harris Brown
I had an excellent agent called
Harris Brown who dealt with my initial enquiry and subsequent booking to the carribean. All question I asked were answered promptly. I felt his excitement over the phone and he was able to reasure me on any issues I had.
We are now looking forward to our holiday in the month of December.
Thanks for a great experience.
24 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Good Afternoon Mrs Ross
We sincerely appreciate you taking the time to share your feedback with us regarding the 5 star service you received from your cruise expert Harris. I will be sure to let him know how happy you were with how he dealt with your enquiry and we hope you have a wonderful cruise in the Caribbean in December. Please do not hesitate to contact us if you require any further assistance or advice before you go.
Kind regards
Kerry Christie
Scotlands Cruise Centre
I found the speed of response very…Happy customer
I found the speed of response very quick when researching and deciding which particular cruise to go with. A number of people were involved and I found you all helpful and patient as I had a lot of questions. Very pleased with the service so far.
27 mai 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mrs Benton,
Thank you for taking the time out of your day to share your feedback with us. We are delighted to hear that you had such a positive booking experience with our team here at Scotlands Cruise centre. It's our pleasure to provide the best possibe service to our customers and we're glad that this commitment was reflected in your recent experience with us. Thank you for choosing us and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I would highly recommend Sharon at Scotland Cruise Centre
Sharon at Scotland Cruise Centre was so helpful and professional in her approach with me. I am very pleased with the help she gave me in order to book my cruise. I highly recommend Sharon and I have already passed her name to my friends telling them how great she was.
19 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you for sharing your feedback with us. It is lovely to hear your kind words of appreciation for our cruise expert Sharon and the 5 star booking experience she provided you. I will be sure to pass your feedback onto her directly...I know it will make her day! We are grateful for your recommendations and hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Pleasant and straightforward
Pleasant and straightforward, not prolonged. And Kerri found us a modest onboard credit too.
21 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mr Hall,
Thank you for taking the time to review our service and also for the 5 star rating. It makes our day to hear that our cruise expert Kerri was able to provide you with a pleasant and straightforward booking experience recently. We do all we can to provide our customers with the best service and it always makes our day when a customer apreciates it. We are grateful that we had the opportunity to assist you and wish you a lovely cruise when the time comes.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Shona Pritchard was very helpful with…
Shona Pritchard was very helpful with tailoring our cruise and flights to our requirements. Highly recommended.
15 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mr Wood,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. I will be sure to pass your kind words of appreciation onto Shona directly... It will make her day , I'm sure.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Love Scotland’s Cruise Centre
Love Scotland’s Cruise Centre. We spoke to Andy over the telephone. He was so very helpful, professional and courteous. He managed to sort us out with a Cruise quote and then booked our cruise for us too. What a lovely young man, very helpful and answered all our questions. We always book through Scotland’s Cruise Centre, after scouting around for prices they always come up the cheapest. We would recommend them to everyone, including friends and family. Thank you
3 juin 2025
Réponse de Scotland’s Cruise Centre
Dear Mrs Waite-Jones,
It gives us much pleasure to know that you've chosen to book with us again. We appreciate your continued custom and also your kind words of praise for our team here at Scotlands Cruise centre. Feedback like yours encourages us to continue doing our best to make sure every customer's experience is a memorable one. I will be sure to pass your feedback onto Andy directly... I know it will make his day! Thank you for your recommendation and also for choosing us again.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Very helpful
Very helpful, efficient and friendly member of staff who helped us put together the perfect holiday.
Thank you Stacey.
10 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mrs Toms,
Thank you for taking the time to share your feedback with us. I am happy to hear that our friendly cruise expert Stacey was able to provide you with a 5 star booking experience recently and I will make sure that she receives your feedback. It has been our absolute pleasure to assist you and we wish you a lovely cruise when the time comes.
Kind regards,
Melissa Gambles
Scotlnds Cruise centre
Réponse de Scotland’s Cruise Centre
Dear Mrs Vigni,
Thank you for taking the time to share your feedback with us and also for the 5 star rating. It has been our absolute pleasure to assist you and we wish you a most enjoyable cruise when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Ally was excellent
Ally was excellent, knowledgeable and understood everything we were looking for and delivered
23 mai 2025
Réponse de Scotland’s Cruise Centre
Dear Mrs Bryson,
Thank you for reviewing our service. It makes our day to hear that our knowledgeable cruise expert Ally was able to provide you with a 5 star booking experience recently. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. I will be sure to pass your feedback onto Ally directly...I know it will make her day!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Excellent service from Sharon
Just wanted to say thank you to Sharon for her expertise when booking our cruise for us, she took time to get us the best deal & best connecting flights to tie in with what we wanted to do. I would definitely recommend Scotlands Cruise Centre.
5 juin 2025
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mrs Ivory,
Thank you for taking the time to share your feedback with us. We are so happy to hear that you had such a great booking experience with our cruise expert Sharon recently and that she was able to provide you with an excellent 5 star service. It has been our absolute pleasure to assist you and we wish you a most enjoyable time on your forth-coming cruise.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
First Class Service
We have booked a number of times now with Scotland's Cruise Centre, their service has always been first class. Will definitely use them again!
25 mai 2025
Réponse de Scotland’s Cruise Centre
Dear Mr Boyd,
Thank you so much for sharing your feedback with us. We are thrilled to hear that our team were able to provide you with a 1st class booking experience once again and that we continue to deliver 5 star service to our customers. Our team enjoys doing what they do because of customers like you. On behalf of our team, thank you again for allowing us to assist you and we hope to make your next experience just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I have used this travel company for…
I have used this travel company for many years and have always found them to be very helpful in all my transactions
30 mai 2025
Réponse de Scotland’s Cruise Centre
Dear Mr Shields,
Thank you for your positive feedback. It gives us much pleasure to know that you've chosen to book with us again and we thank you for your kind words of praise for our team here at Scotlands Cruise centre. We appreciate your continued custom over the years and your valued feedback gives us all the motivation to continue developing and growing as a company. We look forward to assisting you always.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.