Sibstar Avis 

Excellent customer support
I've contacted Sibstar's customer service team, a few times and each time I have found them very helpful. Sometimes I struggle but with the support of customer service our issues are resolved

I can’t tell you enough what an amazing service this is, I searched high and low for a product like this and it helped our family so much, with a very sensitive situation.
Don’t waste your time with Banks and use this service.

I've been in touch a couple of times with Sibstar's customer support team, and each time I have found them brilliant. Sure, some of the features of the card seem a bit awkward, but the team have been very patient in helping me navigate them. I think we all know that designing a product with the right kind of safeguards is pretty difficult, and I'm just glad that someone is doing it!

Sibstar very helpful when setting up account for a family member with Dementia. For the time family member was able to use the card this allowed them to carry out a familiar routine. Would recommend to to families who have a family member with dementia who need extra support with managing their finances and card use once a level of capacity has declined to that individual.

Sibstar worked through my problem, with a replacement card activation, calmly and constructively,

I started the process on 26th September after my sister had already tried and given up.
The staff do not seem to want to talk on the phone preferring emails, hence 27 emails later and still no card!
I have now cancelled the application

Have recently set up a Sibstar card for my Aunty. Early days as only just set it up but love the concept and the additional safeguards in place to help your family member manage their money independently but with additional safeguards in place. Set up is easy and the customer service team have been excellent and responsive with my queries. Feedback would be the turn around time on receiving the card (up to 10 days) is very long. Not sure if there is an option to have a cheque book but that would be beneficial if possible.

This is a great company with a friendly team, I experienced good communication via email and over the phone.
This card gave my Gran peace of mind knowing her money was safe and that I could help her to manage her money as power of attorney.
I found the Sibstar app easy to use and has unique functions that I could not find with other bank cards at the time. Such as receiving notifications everytine my Gran spent using the card, instant updates on where, when and how much was being spent, quick and easy to top the card up with money and an option to freeze the card at the touch of a button if I had needed to. There is also an option to put a maximum cap of on spending each day and month and choose where the card can be used, for example online, cash points, shops.
This card saved myself and my Mother a lot of stress knowing that Gran could carry on being independent spending her money as she wished without risk of using it in circumstances she would not have if she did not have dementia.
I recommend this card as it made a difference in my Grans and my families lives.

The application was fairly straight forward. Any questions I had were answered quickly. This card was for my mum so that her Bank account is kept safe.

The up-front documentation is a little onerous and I don’t really think a lot of it is really necessary.
The helpline and email support is very good and speedy.
The card in use is very good and allows independence of the user but with support from others.
Nice concept and is working well

I received help very quickly and the support team even asked if everything was ok. Top.

I needed to find out if I could use Sibstar in USA... Sibstar responded quickly (yes I can) and added additional information re where exactly the card could be used (mastercard logo displayed) and cost per transaction. I was happy to find the fees are low. Thank you Sibstar. Looking forward to using the card overseas.

seems like a nice team, that responded to my email, which I appreciated. thanks.

Fast response times to all queries

It's taken us 6 weeks to set up this card for my dad's carer. It's very complicated and involves uploading lots of documents, which then fail and have to be sent in. The card took 2 weeks to arrive in the post and has been difficult to get it to work once we received it. Involving multiple trips to the cash machine to try and activate it. I think we've realised that if you try to check the balance at a cash machine it will reject the card and tell you to contact the card issuer. We've finally got it working but surely there must be simpler cards out there. The app is also not available outside of the UK making it tricky as my sister lives overseas.

Sibstar provides an invaluable service, it has given my uncle, who has been diagnosed with Alzheimer's, some level of independence back after his bank had to remove his access. As his attorney, it's easy for me to control everything through the app on my phone, and keep and eye on what's going on. Signing up was straightforward and the Sibstar support team helpful. I've contacted the team by phone and email on a few occasions, and each time the support has been friendly, helpful and rapid.
The options to be able to set spending limits on the card have proved useful, and work well.
There have been a few issues though, which is why four star rather than five. (i) His local ATM is at the local Post Office. The first time he tried to use the card access was denied. Luckily I was with him, and on phoning Sibstar customer support, we learnt that the Post Office have not signed up with the service. Luckily there was a second machine at the nearby Co-op, which worked perfectly. (ii) I've hit a few bugs, the most annoying being logon to the app with face ID, which frequently doesn't work. So I have to refer to the password details. A small inconvenience though, compared to the benefits of using the card!

This was exactly what I needed to make sure my mum retained some independence when she was no longer able to manage all her finances. It is straightforward to set up and the app is easy to use. Support is there when needed , and excellent. Would recommend to anyone in a similar position.

Excellent company to deal with.
Sign up is straightforward and the App is easy to use.
Support is prompt and personal.
Highly recommended

Had the card for mam for about 2 years. Support staff excellent, always a very quick response. Really good app with quick options if a problem such as lost cards which is case today. Can't really fault it if I'm honest.

I can’t rate this card highly enough.
It’s been so good for my aunt who has vascular dementia as we have the settings on for no phone or internet transactions. She has tried to give out her card to various callers who have tried to make her some some scrupulous service over the phone but the Sibstar card won’t allow it.
The customer service received has been great too when setting up the card.
Would really recommend for anyone wanting their loved ones to retain some independence but also be protected.
Well done Sibstar!