Sibstar Avis 

Most likely due to being one of their first customers but I've had to cancel the account after 6 months. The administration has been complicated from the start compared to known providers. The latest example is in being assured 10 days ago our account had been closed and funds returned but it hasn't. From a Dementia perspective, Nationwide have been able to provide the same service for free with a joint account, hassle free.

Haven’t used the service yet but asked a question to clarify something about both end user and support person being able to have the app and the response was very prompt and helpful. Customer service seems very good. Will look into this further.

This is a much needed product that so many people need. The human level of customer service is needed and really sets it apart. Theresa you’re a star! Please don’t ever change this!

Great service, very efficient responses to any queries. Well organised.

Sibstar card was convenient, limiting risks and encouraged my relatives independence.

Would definitely recommend!

Only recently had the Sibstar card for my mother who has dementia.
It’s now peace of mind that the continuous scammers that are forever ringing her can’t get at her main Bank Account.
The staff at Sibstar were really helpful in setting it up, I couldn’t ask for more.

Some initial teething problems with the App and card, but these were quickly resolved by the customer support team. They also took the time to explain why things had gone wrong, and were very patient and understanding in the face of my sorry lack of ‘tech savvy’.

The process of setting up this card for my dad has been relatively easy. Using the app has been very simple and knowing that my dad is safe will be a huge relief

The use of the card has saved my brother from many scam and nuisance calls asking for money. As I live a long distance from him it has given me peace of mind.

Overall I would highly recommend Sibstar. I haven’t found any other bank card that can offer the flexibility and controls that the Sibstar card and app provides.

If the tech on the chip could be sorted, so that the pin could be reset just by putting the card into the trades people’s machine, rather than taking it to an ATM each time, I would have given it 5 stars. The first card didn’t provide this function at all and the replacement card only worked for a week or so. Sometimes my friend is in a restaurant and it’s very embarrassing not to be able to pay and when flustered she doesn’t have the capacity to know what to do next. Mercifully there are a lot of understanding traders on the High Street.

i tried two other banks to facilitate a carers trusted person card and none offered the flexability on Limits and expenditure that Sibstar do. Customer service is always quick to respond.

Really satisfied with Sibstar. Have been using it for a year to manage the payments for someone for whom I am a carer. It is proving an excellent tool and easily managed on my smartphone.

Sibstar is a company that really understands the financial needs of the old and those who care for them.

The card and control through the Sibstar app has worked brilliantly for our family over the last year or so. It gives peace of mind for us assisting our 86 year old mother who is losing hers.

The personal attention and customer service has been excellent from Sibstar. I believe the product represents excellent value for a small monthly fee and is a bespoke solution for families looking to help their older relatives with managing money.

The set up process was easy. I would recommend getting a Financial and Property Power of Attorney in place in advance, that can be done online through a government website, that process can be quite lengthy.

I found details of the card on Alzheimer's UK. I found setting up very easy with the friendly and helpful team to advise me. I can now manage my husband's spending while still retaining his independence.

For a bank card supposedly to help those with Alzheimers, we've experienced norhing but stress. The card arrived, but the pin didn't work. We were told it hadn't been activated by Sibstar. Tried again, this time we tried to change the original pin to a personal one - and the response was we couldn't use a supermarket atm, so I went to the next town to Lloyds atm. Guess what? Pin denied. This went on from 16 Aug to 27 Aug - with no resolution. Apparently the tech dept and accounts dept had no idea how to resolve it. I asked for a new card to be sent so we could start again- Apparently this wasn't possible.after repeated calls and emails - whilst dealing with my mother who has Alzheimers, I finally told them to cancel everything and close the account. I'm absolutely disgusted. If you need a stress free life, do not use Sibstar

Working for the Alzheimer's society, I meet many people living with dementia. I am always looking for products that I can recommend. I contacted customer services to see if I could get some leaflets as one of the questions I frequently asked is how to support someone with managing their money. Customer Services could not have been more helpful and the leaflets arrived very quickly.

I have been using Sibstar for my elderly parents for a while as I look after their finances. I have always found the team to be incredibly kind and helpful. Sadly mum lost her card and I froze it but it took 7 weeks to get her a replacement card. This would have been a 5 star review if not for that. Leaving a vulnerable old lady without access to money for that long is unacceptable.

As someone who works for the Alzheimers Society and attends a lot of events, I contacted customer services to see if I could get some leaflets for me to promote Sibstar as one of the questions I get asked frequently is how to support someone with dementia with managing their money. Customer Services could not have been more helpful or responsive. Thank you!

I really really want to like this card but it took forever to set up - hard to get an ID selfie of someone with dementia when you live far away ...then after weeks sorting it out, it turns out their cards have 'known issues' at co-op,tesco, RBS and other cash points. When someone lives in a rural area and there is no other cash-point in walking distance, not sharing this information up front and then simply suggesting shopping and getting cash back (this is a dementia card right? keeping things simple ...) or finding another cash point is more than a little annoying. Please can you fix it so these VERY common cash-point locations can take your card.
In response to the reply - I did liase - I was told nothing could be done to make co-op, tesco or RBS cashpoints usable - please do fix this!

The sign up was comprehensive (reducing the risk of fraud) and the operation is as described; enhancing independence with arms length support.

Very straight forward to set up. When I did need some advice, I got through to customer support quickly and easily (no infuriating phone queues) and they were extremely helpful. Other similar organisations could learn a lot from Sibstar!