A very bad shady company. Do not use. Edit: you sent me a load of absolute garbage and your bullish manager refused to refund my money. The stair treads you delivered were that bad, they ende... Voir plus
L'entreprise a répondu
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1st order placed was ok. Then I had loads of issues with the second order of skirting boards: after receiving some damaged boards, I was assured that I would get the replacement early next week. Well,... Voir plus
Fabulous Service and Quality. Tony and Steve were both amazing helping us with our Stair treads for our steel staircase. Made from beautiful oak, Tony's workmanship is incredible. And their cu... Voir plus
L'entreprise a répondu
Had several lots of skirting from these guys over the years, no issues, great products and a great delivery service. Called into today to grab a spare piece after a water leak and they couldn’t do eno... Voir plus
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À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Décorateur d'intérieur
- Fabricant
- Magasin de bois
- Magasin de rénovation
Écrit par l'entreprise
Skirting Boards Direct is proud to be the UK's leading supplier of the highest quality skirting boards and architraves. Based out of our dedicated showroom and state-of-the-art factory in Birmingham, we deliver products that add the perfect finishing touches to any room, enhancing both aesthetic appeal and functionality. Whether you’re completing a modern renovation or adding character to a traditional space, our extensive range offers something for every style and requirement. Our commitment goes beyond providing just a product; we strive to offer an exceptional experience with the highest quality materials and craftsmanship. Skirting Boards Direct ensures that each piece is precisely manufactured to meet stringent standards, ensuring durability and an impeccable finish. We understand that the details make all the difference, which is why our selection includes a variety of designs, profiles, and finishes to match your unique vision. Furthermore, we pride ourselves on competitive pricing, aiming to provide the best value without compromising on quality. Our user-friendly website makes browsing and purchasing effortless, giving you access to premium skirting boards and architraves from the comfort of your home. When you choose Skirting Boards Direct, you’re choosing a trusted partner dedicated to making your spaces look and feel their best.
Coordonnées de contact
117 Baltimore Rd, B42 1DD, Birmingham, Royaume-Uni
- 01213444427
- sales@skirtingboardsdirect.com
- skirtingboardsdirect.com
2,6
Bas
717 avis
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A répondu à 62 % de ses avis négatifs
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Another order, another great review
Super pleased with another order from SBD. Quality boards and architrave were made and delivered quickly, a bit too quick as I thought they’d take longer! But no issues there. Website works well, delivery guys were great. Great company to deal with.
24 juin 2025
Réponse de Skirting Boards Direct
Thank you for your kind words! We're really pleased to hear you're happy with the quality of your order and the speedy turnaround. It's great to know everything—from the website to delivery—met your expectations. We appreciate your continued support and look forward to helping with your next project!
Forgot out delivery !!!!
24 juin 2025
Réponse de Skirting Boards Direct
We acknowledge your frustration, and we take full responsibility for the oversight regarding your delivery. While this is not reflective of our usual service, human error can sometimes occur within the logistics chain.
However, we can confirm that your order was delivered on the 25th of June.
1Very poor service
Stop lying and make an excuses and not delivering the stuff on time 10 days late
24 juin 2025
Réponse de Skirting Boards Direct
We’re sorry to hear about your experience. Your order was delayed due to factors outside of our control, but we understand how frustrating that can be. We aim to meet all delivery timeframes, and when delays occur, we do our best to communicate and resolve issues quickly.
Quality Issues and Missing Parts
I ordered a selection of mouldings and skirting.
When I opened the packaging I found there were 2 missing lengths of Skirting and all the mouldings had snipe damage on both ends meaning I lost 0.5m on every length of moulding.
When I contacted them I was told the same thing other people seem to have been told. As I signed for it, it must have been ok.
I can't believe they are still using this excuse when they know delivery companies are pushed so hard to get through their deliveries.
They seem to want to pass the responsibility on to me the customer or the delivery company. It should be their responsibility for the materials to be checked before they leave their workshop.
I now have to order replacement boards and I definitely won't be ordering from them.
I wish I had read the customer reviews before placing an order. Hopefully this will prevent others from making the same mistake I did.
20 juin 2025
Avis spontané
Réponse de Skirting Boards Direct
We require all customers to inspect their delivery and report any shortages or damage within 48 hours of receipt so that we can investigate and arrange replacements without delay. Because nine weeks have passed since your order arrived, we cannot determine whether the issues you describe occurred in transit or after delivery, and replacement boards can no longer be provided under our policy.
Please be aware that all orders should be checked immediately upon arrival, with any problems reported—along with photographs—within two days. This process ensures we can identify what went wrong and resolve it swiftly. Regrettably, given the elapsed time since delivery, we’re unable to take further action on this order.
Réponse de Skirting Boards Direct
Thank you for your kind words! We're glad to hear you're happy with the product, value, and service. We really appreciate your support and hope to serve you again in the future.
Wouldn’t recommend
I ordered online from this company on 23rd May and received confirmation of my order. It did state that orders may take 7-10 working days to be dispatched which was fine. By 10th June, I had not heard anything and emailed twice to chase the order and received no reply. I was beginning to be worried I had been scammed and then out of the blue, got a dispatch email on 18th June and parcel arrived AM of 19th June.
My joiner came to fit the beading on Saturday morning (21st June) and when he opened the beading, 3 were damaged - one completed cracked up to half way. I went onto the website only to find that you need to report/request a refund within 12 hours of delivery so it had to be botched and glued. Would not use again: slow delivery, poor communication and damaged goods for an expensive order.
21 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience. We completely understand your frustration with the delay, lack of communication, and the condition of some of the items upon arrival.
While we aim to dispatch all orders within the estimated timeframe, we clearly fell short in this instance, and we sincerely apologise for the inconvenience caused.
Regarding the damaged beading, we’re sorry to hear this and want to assure you that we would have been more than happy to replace the goods if the damage had been reported to us with supporting images when the package was first opened.
We’re continuously working to improve both our service and communication, and feedback like yours helps us identify areas that need attention. If you'd like to discuss this further, please don’t hesitate to get in touch directly—we’d appreciate the opportunity to make things right.
Kind regards,
Would not use again, negative customer service
When the order arrived one of the pieces was broken, I have called the company 5 times to get it resolved. The first two times I rang they assured me a new piece would be sent, the third time I was told this was not the correct procedure and I had to send a picture which I did I was told it would be with me in two days. I then called again when it didn't arrive and was told the person was going to personally send it out that day so it would arrive by Friday. I then called again when it didn't arrive and said how unhappy i was and the owner said that if I was going to be like that I needed to call him on Wednesday to say thank you for getting another piece out to me.
Updated 26-06-25
Piece did not arrive on Wednesday, called to ask for a refund of the order and was told this was not possible due to order being completed. Could refund the one broken piece but I would have to speak to the owner Steve again and he would call me back. I was also told I was being rude because I was speaking over the person on the phone as he was also trying to speak over and interrupt me.
29 mai 2025
Réponse de Skirting Boards Direct
Dear Christina,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order and our customer service. The delays and miscommunication you faced are unacceptable, and we take full responsibility for falling short of your expectations.
We appreciate you bringing this to our attention and regret that we failed to meet your needs.
Sincerely,
I'd like to commend Skirting Boards…
I'd like to commend Skirting Boards Direct for their excellent customer service. I encountered an issue with my order and emailed them at 11:40. By 12:00, I received a phone call apologising for the mistake and was told someone would be out within the hour to correct it. True to their word, by 13:00 the correct items had been delivered and the incorrect ones collected. I'm genuinely impressed by how swiftly and professionally my issue was resolved—fantastic service!
19 juin 2025
Avis spontané
Réponse de Skirting Boards Direct
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear how quickly and efficiently our team resolved the issue with your order. At Skirting Boards Direct, we pride ourselves on delivering exceptional customer service, and it’s incredibly rewarding to know we met your expectations.
Your kind words mean a lot to us and will definitely be passed along to the team—they’ll be delighted to hear your feedback. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thanks again for your trust in us, and we look forward to serving you again in the future!
Warm regards,
Fantastic service & communication.
13 juin 2025
Réponse de Skirting Boards Direct
Thank you for your kind words! We're really pleased to hear you were happy with our service and communication. We appreciate your support and look forward to helping you again in the future.
Took over a month to deliver when I was…
Took over a month to deliver when I was told it would take 12 working days. Also meant to have a finished product ended up primed. Wrong size delivered to what I ordered. Compensation for this poor service provided.
Lee Crocker 07778067005
12 juin 2025
Réponse de Skirting Boards Direct
Hi Lee,
Thank you for your feedback. We sincerely apologise for the delay, the incorrect size, and the confusion around the product finish. This clearly did not meet your expectations or our standards. We will look into this matter and work to resolve it as quickly as possible.
Kind regards,
Terrible Customer Service
Terrible Customer Service.
After 2 emails and several phone calls I was told 3 different delivery dates/times, when my order eventually arrived it was on a different date to the one last given. Good job I was at home when it was delivered or it would’ve been left out in the rain.
11 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your feedback. We sincerely apologise for the confusion and inconvenience caused by the inconsistent delivery information. This is not the service standard we aim to provide. We appreciate you highlighting this issue, and we will be reviewing our communication and delivery processes to improve going forward.
Thank you for your patience and understanding.
Kind regards,
Réponse de Skirting Boards Direct
Hi,
Thank you for your kind words! We’re glad you’re happy with the product and service. We appreciate your support.
Kind regards,
Avoid if you can
Emailed a few times to ask when the delivery will be as no one will be at home(I'm working away from home and my partner does also), emailed passing on my dad's phone number so he could receive a call to go to the house, emailed asking for the delivery tracking number-not one response to any email.
Delivery company sent me a text saying delivery will be Friday before 18:00, nothing arrived Friday, no note through the letter box etc. Monday my partner phoned skirtingboards direct to see where the delivery was, we were told it arrived in Dundee Thursday, we were supposed to get a call back as the delivery didn't arrive on Monday either.
Tuesday I received a call from an unknown mobile number, I immediately text asking who it was, no response. I phoned it and it went to voicemail. My partner arrived home about 30 mins later to find the length of skirting board sitting in the street, my house is on a busy public path
5 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience. We fully understand how frustrating this must have been — from the lack of communication to the failed and poorly handled delivery. This certainly falls below the standard we aim to uphold.
We will be reviewing the communication and delivery process involved in your order to ensure this is addressed and improvements are made. Your comments have been taken seriously and will be passed to the relevant teams.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
My purchase
Delivery was a bit later than expected but when I contacted skirting boards direct they organised my delivery for the next day and I am delighted with my purchase.
5 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your feedback! We're glad we were able to get your delivery sorted quickly once you got in touch, and it's great to hear you're delighted with your purchase. We really appreciate your support.
Kind regards,
Rather disappointing
I was pretty disappointed with the length of time it took to deliver and lack of communication as to when the skirting would be delivered. When it arrived I was out and it had been left right in front of the house. We ordered primed skirting, the primer does not cover the tops of the skirting and in some areas there was no primer at all. Some of the planks had cracks and are unusable.
30 mai 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your feedback, and we're very sorry to hear about the issues with your order. The delay, lack of communication, and the condition of the items on arrival are not acceptable, and we completely understand your frustration. We will look into what went wrong here and take steps to improve. Your comments regarding the primer and damaged boards have been noted and will be passed to our production team.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Great product once arrived but had to…
Great product once arrived but had to wait 8 weeks for delivery which wasn’t expected and they didn’t reply to emails.
When I phoned and spoke to management the items came next day.
2 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your feedback. We're pleased to hear you were happy with the product once it arrived, but we’re sorry for the delay and lack of communication beforehand. That’s not the level of service we aim to provide, and we’ll be reviewing this internally to help ensure a smoother experience going forward. We appreciate your patience and are glad we could get it sorted in the end.
Kind regards,
Some of order still not received.
Some of order still not received.
Product is good but despatch system is terrible
4 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your feedback. We're glad to hear you're happy with the product, but we're sorry to hear about the issues with dispatch. We will look into this and do what we can to resolve the outstanding items promptly. Your comments have been noted and will help us improve our service.
Kind regards,
Poor communication
Poor communication. Called multiple times to get information on the delivery. Each time was told the delivery would be a specific day, but that didn't happen. Eventually got the products 2 weeks later than the original date I was advised over the phone. Staff seemed either short-handed or disorganised. I was told on 3 occasions that I would be called back the same day with more information, but I had to chase up myself and each time it seemed I was starting from scratch (despite speaking to the same person on some occasions). More hassle than there should have been. Products seem ok, but poor service has let them down. By the way, I am only writing this because this is the 3rd or 4th email I've received from Trustpilot asking for a review. I was just going to leave it, but they kept bothering me.
29 mai 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your honest feedback, and we're very sorry to hear about your experience. It’s clear we fell short in terms of communication and service, and we fully understand how frustrating that must have been. This isn’t the level of service we aim to provide, and we will be reviewing what went wrong to help prevent similar issues in the future.
We do appreciate you taking the time to leave a review, and we’re glad to hear the products met your expectations, even if the service did not. Thank you again for bringing this to our attention.
Kind regards,
Réponse de Skirting Boards Direct
Hi,
Thank you for the great feedback! We're glad to hear you found the website easy to use and were happy with the product range and delivery. We really appreciate your support.
Kind regards,
Skirting boards took a little longer…
Skirting boards took a little longer then expected and when arrived at least 5 of the 8 ordered where damaged
2 juin 2025
Réponse de Skirting Boards Direct
Hi,
Thank you for your feedback, and we're very sorry to hear about the delay and the condition of your order upon arrival. That’s certainly not the experience we aim to provide. We will look into this and do what we can to make it right. We appreciate your patience and understanding.
Kind regards,
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