Skirting Boards Direct Avis 

Fantastic service, great product. Thanks

Used this company 3 or more times over the last few years the product and customer service is second to none

Great Skirting and amazing customer service. Thanks👍

Too late and although I cancelled the order, it was sent anyway. A very unhappy customer.

Delivery not on time , oak treads not sanded and not calibrated - delaminating already. Do not use , non existent customer service.

ABSOLUTELY TERRIBLE!!!!!! I never write reviews but I’ve had to here,I could also write an essay on how bad they are. But I don’t want to waste any more of my time with them. ordered 12 lengths of skirting took over 4 weeks to fully arrive, 6 different courier delivery’s, never arrived when they said, staff were rude.they treat you like a
W__K_R.
Since ordering I’ve spoken to other carpenters and they said exactly what I’ve said.how they carry on as business I do not know.
DO NOT BUY FROM THEM!!!!!!!!

Very good quality wood, dry and straight. Delivery was smooth.

The order took over 20 days to arrive. Apparently due to the bank holiday… the man I spoke to on the phone initially was very rude and just kept saying it was stated on the website that it would take a minimum of 7-10 working days… however, this information is only I. The small print of the T&C’s and in the order confirmation email… by which point the order has been placed and paid for!
Eventually I spoke to a man named Tony, he was much more helpful and apologised and got my order to me next day… hence the 2 stars… not zero!

Really!?!-What went wrong lol, my delivery didn't turn up on 3 separate occasions, I was told it was on the truck on its way I'd wait on site only it didn't show up, that happened 3 times..I'd call your office, to be told you'll call me back, but no call back would happen..finally arrived on delivery no4, after 2 and a bit weeks..chippy wasn't happy as I put him off a couple of times, trouble is if you said at the start there was an issue I could have cancelled and gone elsewhere, but you didn't you gave further delivery dates....
Can't recommend you im afraid..

Avoid like the plague.

Placed an order for some materials for a small decorative project before painting the house.

First told order will be delivered in 2 weeks, then chased in 3rd week to be told it is in the production and should be shipped in a couple of days.

Another week later chased to be told it is not ready, not sure why it is marked as shipped to customer.

Told them I wanted a refund as I couldn't wait any longer so will get from another supplier.

Cancellation was confirmed on the phone. No refund after a week. Chased account team, told the lady that does refunds left at 4pm so call back in the morning.

Called in the morning to be shuffled between Accounts and Sales.
Then told no one knows this order is cancelled and it's been shipped after confirmation of refund to be processed was done on the phone.
No reply to emails so phone is the only option available.

Then told they will look into it and come back to me.

Going to start a charge back via my credit card company if they don't refund the payment.

Clueless and disorganized, use another supplier at all costs.

UPDATE ON 28/05 -
Got a reply from the business but no one has contacted me after assuring me they will resolve the refund issue within 24 hours on 22/05 - still not heard anything from them so far.

An order was placed by my contractor at my request for stair treads on 17 April and skirting boards at a later date. Shipping was charged for each order. 10 -15 working days for stair treads was last Monday, 12 November. We have had no update or delivery date , etc so my contractor called at the end of last week to follow up on the delivery date. On the first call we spoke to Steve in sales who said that it seemed delivery was scheduled for Tuesday/Wednesday this week for the complete order. We enquired if they could deliver the orders separately as they charged delivery indivudually and Steve was going to call us back in an hour. 90 min later we called again and spoke to a lady who was also going to call back. Today we called and spoke to John in Sales who was going to call back soon after checking with production. Needless to say that we called back again later today to find that John was now nowhere to be found and Steve is on holiday. John will be asked to call us back. All we want to to do is confirm that our delivery will take place by Wednesday as no update has been given by email yet either inspite of the planned Tuesday/Wednesday delivery.
I sincerely hope that I will need to rewrite this review and give more starts but I really have my doubts.

Update: a member of the management, Matthew called me at around 08h30 yesterday morning. He apologised for the poor communication, he assured me that the skirting boards on my order will be delivered that early afternoon. They were delivered at the end of the business day but there was bad weather so that's fair.
Matthew also said my oak stair treads should be delivered by Friday or Monday and he would follow-up with another phone call this afternoon.

Skirting Board Direct delivered as promised even adding a supplementary order to avoid second delivery charge. Driver very friendly and helped carry the load to where I needed it.
Price was very competitive without compromise to quality. packaging ensured no damage during transit too.

Don't use them. They will lie to you every time you speak to them. Order placed over three weeks ago. Told last week it had been dispatched and would be with me yesterday. Told this morning it was dispatched and would be with me today, and that I would get a time slot sent by email within a few minutes. Phoned at 4pm today to be told its not even left the warehouse and won't be with me until the end of the week at the earliest. I've spoken to four different people and some are rude, some are polite but just lie. Not sure I'll ever get this order to be honest - and it was expensive too.
I had used previously and it had been ok, but they must be taking on too much work as they can't keep up. I would avoid and look at other suppliers if you have an order that you expect to receive when they tell you.
I've also sent several emails and never had a response so don't bother trying to email them.

Inexplicable delays and rude customer service.

Here's my timeline so far...
1. Placed my order.
2. Received a confirmation email saying 7-10 days until delivery.
3. Phoned up to enquire on day 15 and was told it was in production and would be dispatched that day. The chap said I'd chosen the 'pre-finished' version so it took some time to complete. I said I didn't want finished, but that was the only option on the website. He maintained that I'd selected a pull-down box. Checked after, I didn't, so he clearly just gaslit me on the phone.
4. Week 4 now, sent an email pointing out they'd lost my trust because they clearly weren't dispatching it when I phoned up, and asked them to cancel without penalty so we can all move on.
5. Received an email reply simply saying my order is in production. The same line I was fed on the phone.

Avoid.

Had to wait longer than usuall for delivery. Was told a delivery date which was wrong, had no tracking details.
Skirting boards were damaged and 3 x 3M instead of 4.2M so couldnt finish the job on time, put me back and angry customer.

This is one of the worst companies that I’ve ever used.
Never to be used again!!

Good value products and delivered promptly.

good comms, prompt delivery

Great product, great comms, fast delivery