Sleep Dreams Online Avis 

136
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy ordering process and quick delivery, excellent nasal strips. They are much better than what you buy in the supermarket, they do not hurt my nose and have strong adhesion. Very happy with this com... Voir plus

Noté 5 sur 5 étoiles

Great product. I live in a studio on a busy street, with lots of other people in the complex so it helps with loud upstairs neighbours and their footsteps. I can now sleep peacefully without tra... Voir plus

Noté 4 sur 5 étoiles

Great quality product at a fair price point. Unlike other options that are either very low quality or very expensive. Sleep Dreams can sleep easy knowing they have more happy customers here. I'd r... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The product is the first time I have tried to beat the sleep noise on planes through music and it really didn't occur to me how ineffective it would be. I am writing this on flight having given up try... Voir plus

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 671029566

  1. Fournisseur de produits de beauté
  2. aussi dans
  3. Boutique d'accessoires de mode
  4. Clinique du sommeil
  5. Magasin de chapeaux et couvre-chefs
  6. Magasin de produits capillaires

Écrit par l'entreprise

Sleep Dreams exists for the quiet space between day and night. We’re an Australian-based sleep-wellness brand, curating thoughtful essentials for anyone who wants their evenings to feel calmer, cooler and more intentional. Not quick fixes. Not gimmicks. Just well-designed tools that help the night soften. Our most loved pieces include our Deluxe Sleep Headphones, Silkett silk hair bonnets and cooling migraine caps — each created to support a different part of the wind-down ritual. From settling sound and darkness, to protecting hair overnight, to easing the heaviness of headache and tension. We believe sleep is deeply personal. That’s why our products are designed to be mixed, matched and layered into a routine that works for how you actually rest — whether you’re a side sleeper, a light sleeper, a migraine sufferer or simply someone craving a quieter night. As we grow, we continue to listen closely, refine what works and develop new pieces alongside our community. If there’s something missing from your evenings, we’d love to hear about it. Because tonight still matters. Sleep Dreams is an independent brand and is not affiliated with DreamsSleep or any similarly named businesses. Please check you are reviewing our well loved business before reviewing.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

136 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(136)

33 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great product and price

Great product and price, quick delivery.

25 septembre 2024
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Réponse de Sleep Dreams Online

Hi Tony, thank you so much for the kind words. We're so glad you're happy with the product, the price and how quickly it arrived. Sleep well! Warmly, The Sleep Dreams Team

Noté 2 sur 5 étoiles

Failed on first use

Bought it for my husband and it failed the first night he used it. The adjustment screws stripped and fell out. It seems to be a weak point in the device where the screws go in. He said the design is good, just not strong enough

26 août 2024
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Réponse de Sleep Dreams Online

Hi Michelle, thank you for taking the time to share this, and I'm sorry the mouth guard let your husband down on the very first night. Feedback like yours is exactly why we've since stopped selling it, as it wasn't meeting the standard we want. If there's anything we can help with, please reach out to us at support@sleep-dreams.com.au. Warmly, The Sleep Dreams Team

Noté 5 sur 5 étoiles

Product lives up to expectations

Product lives up to expectations. No undue sales pressure. Delivery was prompt.

26 août 2024
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Réponse de Sleep Dreams Online

Hi Jacky, thank you so much for the lovely review. We're so glad the product lived up to expectations and that your delivery was prompt. Sleep well! Warmly, The Sleep Dreams Team

Noté 5 sur 5 étoiles
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Réponse de Sleep Dreams Online

Hi Yvonne, thank you so much for taking the time to leave us a review. We're so glad ordering was easy and your delivery arrived quickly. Sleep well! Warmly, The Sleep Dreams Team

Noté 1 sur 5 étoiles

Item never arrived

Item never arrived, multiple attempts to contact company ignored so now im out of pocket.

16 août 2024
Avis spontané
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Réponse de Sleep Dreams Online

Hi John,

We’ve been trying to reach you multiple times over the past week to assist with your order. We also left you a voicemail last week, but we haven’t heard back from you yet. Please know that we would never ignore your concerns, and we're eager to help resolve this for you.

Your item was dispatched the day after you placed the order, so if you haven’t received it, we need to investigate the issue with the courier immediately. Could you please reach out to us as soon as possible at support@sleep-dreams.com.au? Also, kindly check your spam folder in case our previous emails ended up there.

We’re here to help and look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Never received item.

Never received item.

The delivery partner never actually attempted to deliver the item (I have a nest doorbell, it records when people come to my door. They also dropped the item off to a pharmacy the entire way across the city that I was unable to get to before it closes given my work schedule. Very disappointing.

30 juillet 2024
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Réponse de Sleep Dreams Online

Hi Joseph, thank you for letting us know, and I'm really sorry your parcel wasn't delivered properly. That's genuinely frustrating and not the experience we want for you. Please reach out to us at support@sleep-dreams.com.au so we can look into it and make it right. Warmly, The Sleep Dreams Team

Noté 1 sur 5 étoiles

Terrible product

Terrible product. Does not fit or work properly at all. Complete waste of money

29 juillet 2024
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Réponse de Sleep Dreams Online

Hi Patrick, thank you for your honest feedback, and I'm sorry the product didn't work out for you. We'd genuinely like to understand what went wrong and put it right. Please reach out to us at support@sleep-dreams.com.au and we'll look after you. Warmly, The Sleep Dreams Team

Noté 5 sur 5 étoiles

Fantastic!

Ordered deluxe bluetooth sleep headphones and it's amazing! Highly recommend

13 août 2024
Avis spontané
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Réponse de Sleep Dreams Online

Hi Martey, thank you so much for the fantastic review. We're thrilled you're loving the Deluxe Bluetooth Sleep Headphones. Sleep well! Warmly, The Sleep Dreams Team

Noté 4 sur 5 étoiles

Arrived within the timeframe stated

Arrived within the timeframe stated. Easy to set up headband. Comfortable to wear all night. Easy to adjust fit moving speakers & work controls.

29 juillet 2024
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Réponse de Sleep Dreams Online

Hi Linda, thank you so much for taking the time to share this. We're so glad you're finding the headband comfortable to wear all night and easy to adjust. Sleep well! Warmly, The Sleep Dreams Team

Noté 2 sur 5 étoiles

The headphones are crackly and don’t…

The headphones are crackly and don’t Bluetooth properly to my Apple TV

25 juillet 2024
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Réponse de Sleep Dreams Online

Hi Gina, thank you for your honest feedback, and I'm sorry the sound has been crackling and the Bluetooth isn't connecting smoothly. That isn't right, and we'd love to help you get it sorted. Please reach out to us at support@sleep-dreams.com.au and we'll look after you. Warmly, The Sleep Dreams Team

Noté 5 sur 5 étoiles

Quick delivery times

Happy with the products. Haven't used the snore stop mouth guard yet.
Sleep mask with headphone is comfortable and easy to use.

26 juin 2024
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Réponse de Sleep Dreams Online

Thank you for your kind review! We're delighted to hear that you're happy with our products and that you find the sleep mask with headphones comfortable and easy to use.

Noté 5 sur 5 étoiles

Bought a sleep mask

Bought a sleep mask. Great service. Loved it.

13 juin 2024
Avis spontané
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Réponse de Sleep Dreams Online

Hi Patrick,

Thank you for your kind words! We are so pleased to hear that you loved the sleep mask and had a great experience with our service. We work hard to ensure our customers are happy and it's always rewarding to hear such positive feedback.

If you have any further feedback or need assistance with anything else, please feel free to reach out. We're always here to help!

Noté 5 sur 5 étoiles

I really love my Musicosy

I really love my Musicosy. Long battery life, soft and comfortable. Blocks out the light nicely at night

26 mai 2024
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Réponse de Sleep Dreams Online

Hi Julie,

Thank you for your lovely review! We're thrilled to hear that you're enjoying our sleep mask with headphones. While we don't call it a Musicosy, we believe our version is pretty awesome too!

It's great to know that you find it soft, comfortable, and effective at blocking out light with a long battery life.

If you have any further feedback or need assistance, please don't hesitate to reach out. We're always here to help!

Noté 5 sur 5 étoiles

Flawless

Quick delivery
Item is as described and works very well

2 juin 2024
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Réponse de Sleep Dreams Online

Hi Malcolm,

Thank you for your review! We're delighted to hear that you were pleased with the quick delivery and that the item is as described and works well. We hope it's helping you get a great night's sleep!

Noté 3 sur 5 étoiles

Good quality. Difficult to get used to using.

The product is good quality and the postage was quick.
I found the device uncomfortable to use the first time mostly causing cramps in the jaw joint.
After 2 weeks I have not attempted to use again. Although I will in the future I will try again.

25 avril 2024
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Réponse de Sleep Dreams Online

Thank you for your feedback! We're glad to hear that you found our product to be of good quality and that the postage was quick. We understand that it can take some time to get used to using certain devices, especially when it comes to comfort. We appreciate your patience and willingness to give it another try in the future. If there's anything we can do to improve your experience or provide assistance, please don't hesitate to reach out. Thank you for your support.

Noté 5 sur 5 étoiles

I bought the deluxe without the tunes.

I bought the deluxe without the tunes.
Very comfortable and well made.
Great sound from the 4mmm speakers, can't feel them when lying on my side.
Easy to set up with Bluetooth.
I definitely recommend these if your wanting to listen to sleep apps in be 💯

28 avril 2024
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Réponse de Sleep Dreams Online

Thank you for sharing your experience with our sleep headphones! We're thrilled to hear that you found the deluxe version comfortable, well-made, and easy to set up with Bluetooth. It's great to know that the 4mm speakers provided you with excellent sound quality and that you can't feel them when lying on your side. Your recommendation means a lot to us, and we're delighted to hear that our sleep headphones have enhanced your experience with sleep apps. If you have any further feedback or questions, feel free to reach out. Thank you for choosing our product and for your kind words!

Noté 5 sur 5 étoiles

All good

All good, good service product is a gift, so not used so far

31 mars 2024
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Réponse de Sleep Dreams Online

Thank you for your feedback! We're glad to hear that everything is good and that you're satisfied with the service. If you have any questions or need assistance in the future when using the product as a gift, feel free to contact us. We hope the person you gifted the product to loved it!

Noté 5 sur 5 étoiles

Sizing & service

When the mask arrived, I found the adjustable sizing complicated, and had thought it would be oversized and impossible to fit.
However, thank you to wonderful customer service directions via email, I was able to fit and secure the mask & position the audio in the best spot. Thank you!

31 mars 2024
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Réponse de Sleep Dreams Online

Thank you for your feedback! We're sorry to hear that the adjustable sizing was initially complicated, but we're thrilled that our customer service team was able to assist you via email. We do send out an after-purchase instructions email that might have gone to your junk folder. It’s great to know you were able to fit and secure the mask and position the audio perfectly.

Noté 3 sur 5 étoiles

My product arrived efficiently but connection has been very difficult (impossible actually)

My product arrived efficiently, so no issue at all with that, however connecting it has been very difficult. Bluetooth consistently drops out, so unable to get any sounds at all. Very disappointed, as I haven't even been able to use the product.

31 mars 2024
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Réponse de Sleep Dreams Online

Thank you for your feedback. This absolutely should not be happening and it sounds like you may have received a faulty unit. Please contact our customer service team and we will absolutely get this fixed for you. I checked our inbox but can't see that you've reached out to us yet, so please do let us know so we can assist you promptly. We're very sorry for the inconvenience!

Noté 5 sur 5 étoiles

I had a problem with the packaging…

I had a problem with the packaging during the post and I emailed sweet dreams straight away within 10 minutes they called me and said we will send you a new headband in the post now, it’s just so good to see there are still companies out there that offer fantastic service, well done

3 mars 2024
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Réponse de Sleep Dreams Online

Thank you for sharing your experience! We're glad we could quickly resolve the issue with your packaging. It's wonderful to hear that our customer service met your expectations. Your kind words remind us why we strive to provide fantastic service every day. Thank you for choosing us and for your support!

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