Our contact was Keith Ahmed, who handled our remortgage process efficiently and professionally from start to finish. Keith provided clear instructions throughout and kept us fully informed at ev... Voir plus
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Lisez les avis des autres
Emily Jefferson handled our file, we were remortgaging. She was spot on, super efficient and didn't have to chase her at all. Would recommend.
First time buyer, communication was poor, no status updates, continually had to chase to confirm that they had the documents from both parties needed, they continually asked me to submit documents tha... Voir plus
We used Keith Ahmed for our remortgage and we couldn’t recommend him enough! He was always friendly, prompt with his replies and I never felt stupid asking him multiple questions, he was super patient... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re a law firm who specialise in conveyancing. We’re led by technology, focused on client satisfaction and committed to you.
Coordonnées de contact
Burdsall House, Derby Conference Centre, London Road, DE24 8UX, Derby, Royaume-Uni
- 0333 323 1091
- enquiries@sortlegal.co.uk
- sortlegal.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Anna Williams was absolutely brilliant…
Anna Williams was absolutely brilliant always kept me informed on my case and was very kind thank you so much Anna it’s been a pleasure
2 juin 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your wonderful review! .
We know how important clear communication is, and Anna will be thrilled to receive your feedback. It was a pleasure to assist you, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Sort Legal, and we wish you all the very best for the future.
Prompt remortgage completion
Just completed my remortgage with a tight turnaround time of 6 weeks. Communication with Dione has been excellent at all steps with very prompt replies. I would happily use again
1 juin 2026
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to leave such a positive review. We're delighted to hear that your remortgage was completed within the required timeframe and that Dione provided excellent communication and prompt responses throughout the process.
Thank you for choosing Sort Legal. We truly appreciate your recommendation and would be delighted to assist you again in the future.
They done good job and help me with…
They done good job and help me with documents.Thanks
1 juin 2026
Avis spontané
Réponse de Sort Legal
Thank you for your review! We're pleased to hear that you were happy with the service and that our team was able to help you with your documents.
If we can assist you again in the future, we'd be happy to help.
Great service!
Well handled, good communication. Lots of communication letters explaining different points. Our remortgage went very smoothly
1 juin 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review! We're delighted to hear that your remortgage was handled smoothly and that you found our communication clear and helpful throughout the process.
Thank you for choosing Sort Legal, and we appreciate you taking the time to share your experience.
Poor communication
Poor communication on their part when we remortgaged meant a payment from the old mortgage went out that was unexpected. We then have to wait a week for a refund. They got the job done, but not to a good standard of customer experience.
1 juin 2026
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to share your feedback.
While we're pleased that the remortgage itself was completed successfully, we recognise that the overall customer experience is just as important. Your comments have been noted and will be shared with the relevant team as we continually look for ways to improve our service.
Thank you again for your feedback, and we wish you all the best for the future.
Fantastic Service
Fantastic service from Sidra and Rhodri. Professional and efficient.
1 juin 2026
Avis spontané
Réponse de Sort Legal
Thank you for your wonderful review!
We're delighted to hear that you received fantastic service from Sidra and Rhodri. Providing a professional and efficient experience for our clients is something we take great pride in, and we're pleased that this was reflected throughout your transaction.
We truly appreciate your feedback and thank you for choosing Sort Legal.
If I was able to give less than 1 star…
If I was able to give less than 1 star I would.
Terrible communication.
Wanted copies of multiple documents which I already sent.
I asked for a copy of our invoice and I am still waiting a month later for this.
30 avril 2026
Avis spontané
Réponse de Sort Legal
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We take concerns about communication seriously and would like the opportunity to review your case and resolve any outstanding issues, including the invoice request. Please contact us directly with your details so we can investigate and assist you on feedback@sortlegal.co.uk
We value all feedback as it helps us improve our service.
Claudia was very efficient and helpful
Very straight forward to deal with and reasonable fees to help me with a remortgage of my property.
29 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to leave us a review. We're delighted to hear that you found the remortgage process straightforward and that you were happy with our fees.
Our team works hard to provide a smooth, transparent, and cost-effective service, so it's great to know we met your expectations.
Thank you for choosing us.
Very helpful
Very helpful, kept well informed of progress, extremely quick turnaround, Highly Recommend
26 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review and recommendation.
We're pleased to hear that you found our team helpful and that you felt well informed throughout the process.
We truly appreciate your feedback and your recommendation, and we look forward to assisting you again in the future should you need us.
Fabulous…
We used sort legal to complete a mortgage to pay off our help to buy. Mahenoor was excellent, she responded to any issues/enquiries straight away and progressed everything quickly, professionally and competently. I would 100% recommend, especially if you are trying to settle a help to buy. fantastic value, exceptional speed and knowledgeable friendly staff.
8 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your wonderful review. We’re delighted to hear that Mahenoor provided such excellent service throughout your Help to Buy settlement and mortgage process.
It’s fantastic to know you felt supported every step of the way. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Mahenoor and the team.
Thank you again for choosing Sort Legal. We wish you all the very best for the future!
EXPECT IT TO TAKE MONTHS
Tooks nearly two months to process a remortgage, costing us over £1000 in additional payments
I'm not sure Faiza could have been more unhelpful if they tried.
Need multiple copies of iDs, then rejected signatures on documents despite having both a passport and driving licence.
Waited 6 weeks to ask us for documents relating to our new build despite the hold up being related to the registering of our new build! Had the audacity to say they didn't realise it was a new build.
Took a week to then confirm and sign off once all the documents had been agreed and acknowledged.
They also seem to schedule emails for right at the end of the day so you are unable to answer.
Avoid
15 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you for sharing your feedback.
As a regulated law firm, we are required to carry out strict ID and verification checks for all clients, and in some cases additional documentation may be needed to satisfy lender and compliance requirements. We also understand that new build properties can involve additional Land Registry complexities, which can sometimes affect timescales.
That said, we are disappointed to hear that you felt communication and service levels fell below expectations. Your comments regarding response times and the handling of your matter have been noted and will be reviewed internally with the relevant team.
We would welcome the opportunity to look further into your case and discuss your concerns in more detail. Please contact us at feedback@sortlegal.co.uk with your details so we can investigate this matter further.
We value all feedback as it helps us improve our service moving forward.
Arshana at Sort Legal was brilliant
Arshana at Sort Legal was brilliant! She was always professional, responsive and keen to help. I would definitely recommend Sort Legal. Thank you for all your hard work.
14 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your kind review. We’re delighted to hear that Arshana provided such a professional, responsive, and helpful service throughout your matter.
Your recommendation means a great deal to us, and we will be sure to pass your lovely feedback on to Arshana and the wider team. Thank you again for choosing Sort Legal, and we wish you all the very best for the future.
Avoid
Currently dealing with them and after being successfully 'onboarded' via their portal we then received an email stating this was not indeed the case.
Was then told (rather rudely imo) to send numerous additional ID documents via email which feels unsafe , feels like an interrogation!
Avoid.
12 mai 2026
Avis spontané
Réponse de Sort Legal
We’re sorry to hear that you’ve felt frustrated by your experience. Our onboarding and verification processes are designed to comply with strict legal and regulatory requirements, which can sometimes mean we need to request additional documentation after an initial review.
We understand your concerns around security and would welcome the opportunity to reassure you about our process and discuss this further. Please email us at feedback@sortlegal.co.uk so we can look into your case directly and assist you further.
Highly recommend
Highly recommend. Adriana has provided me with excellent advice and support throughout the purchase of my first property. She is extremely diligent and detailed in her work, and extremely prompt with all responses.
I’d highly recommend her to anyone who is buying or selling. I don’t think I could have got through it all without her
Ellie Money
11 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your kind words and recommendation. We’re delighted to hear that Adriana was able to provide the support, guidance, and reassurance you needed throughout your first property purchase.
Buying your first home can be a stressful process, so it’s wonderful to know Adriana’s diligence made such a positive difference to your experience. We’ll be sure to pass your feedback on to her.
Congratulations on your new property, and we wish you all the very best in your new home!
Your staff were very helpful and …
Your staff were very helpful and organised over the whole process
8 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind feedback. We’re so pleased to hear that you found our staff helpful and organised throughout the process.
Providing clear communication and efficient support is something we pride ourselves on, so it’s wonderful to know this was reflected in your experience. We really appreciate your support and wish you all the best for the future.
Challenging Legal process
Challenging Legal process
I had a very complex transaction as I was on both the selling and purchase end of the legal process, which was very stressful. Annie, Ria, and Millie were so efficient in making the transaction succeed within a limited deadline. No question was too much trouble for them to resolve. They picked the phone each time, explaining and supporting me throughout.
I am using them for another transaction and would highly recommend sort legal.
Thank you for all your help.
8 avril 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for taking the time to share your experience and for your continued trust in us.
We understand how stressful and demanding a complex sale and purchase transaction can be, particularly when working to a tight deadline, so we’re delighted to hear that Annie, Ria, and Millie were able to provide the support, communication, and efficiency you needed throughout the process.
It’s especially rewarding to know that their responsiveness and dedication helped make the transaction a success. We’ll be sure to pass your kind feedback on to the team.
Thank you again for your recommendation, and we look forward to supporting you with your next transaction.
Great communication from the beginning…
Great communication from the beginning of the process. Never had to chase for updates / answers.
Everything that was set in place, worked out to the dates that were set.
No issues for us at all, and based on this we would recommend.
1 mai 2026
Avis spontané
Réponse de Sort Legal
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that you experienced clear communication and timely updates throughout the process, and that everything progressed as planned. Providing a smooth and stress-free experience for our clients is always our goal, so it’s fantastic to know we delivered that for you.
We truly appreciate your support and wish you all the best for the future.
I highly recommend Sort Legal
I highly recommend Sort Legal.
Communication was great.
And they really did their best.
22 avril 2026
Réponse de Sort Legal
Thank you so much for your kind words and recommendation. We’re delighted to hear that you were happy with our communication and support throughout the process. It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience with Sort Legal.
I had the pleasure of dealing with…
I had the pleasure of dealing with Abbie and Lisa throughout the whole process. Both were extremely helpful and friendly, and whenever I called, one of them was always available to answer my questions promptly.
Lisa was exceptional from start to finish. Her communication was outstanding, she kept me regularly updated, and she was always quick to respond — especially when dealing with third parties. She really helped keep everything moving smoothly and made the whole process far less stressful.
Abbie was also very helpful, particularly towards the end, making sure all my documents were completed correctly, which I’m very grateful for.
Overall, a great experience — thank you both!
13 avril 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your wonderful review. We’re delighted to hear that Abbie and Lisa provided such helpful and friendly support throughout your journey.
We truly appreciate your kind words and will be sure to pass your feedback on to both of them. Thank you again for choosing Sort Legal. We wish you all the very best in your new home.
Sort Legal
Was recommended Sort Legal by my FA, the communication could have been better but no news is good news, Sidra resolved some stumbling blocks and efficiently dealt with my Mortgage..
Thank you Sidra for your Help.
28 avril 2026
Avis spontané
Réponse de Sort Legal
Thank you for your feedback and for choosing Sort Legal. We’re pleased to hear that Sidra was able to deal with your mortgage efficiently. Your kind words will be passed on to her, and we’re grateful for the recognition of her hard work.
Thank you again, and we wish you all the best for the future.
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