Southern Phone Avis 

Worst company I have ever dealt with!!!
Over 5 phone calls I was provided the wrong and false information
Internet was so slow you couldn’t even stream on one tv!!!
The only person who was helpful was the lady who cancelled my service
Do not use these services

I read an article saying they have Australian call centres, saw on Finder.com.au they did too, and if that's the case they are hiring people with very poor customer service skills.

I contacted them saying that my NBN provider is providing NBN 50 for $75 per month, same as them, and if they were willing to beat the price. They didn't seem to understand I was looking for them to beat the price and immediately jumped to the conclusion I was switching to their company.

I asked my question in a single sentence, just wanting to know if they would beat my provider's price, and they responded with several messages none of which answered the question and had many spelling mistakes.

For example one message was "Glad, that You looking to switch the plan .Yes we do have many plan based on the speed we do offer NBN plan start from $55".

You can get better support at Mate, Superloop, or Aussie Broadband. The next time your NBN goes down, speeds slow to a halt, or something in general goes wrong you'll be kicking yourself if you didn't go somewhere with good support.

I originally left this review on Product Reviews and provided screenshots showing poor English/typing. Their representative replied claiming I was given the relevant information and then said "Unfortunately, we do not price match at this time." and "I don't see any of your messages".

If they read my review they would know my message was a simple, one sentence question, which was asking if Southern Phone could beat my competitor's price and this question was not answered. I was not given "the relevant information".

Their representative also felt the need to answer the question from my review which is odd of them to do if they feel I was already given an answer.

Southern Phone's support staff and the staff managing their Product Review account, their PR, both have trouble reading clear English. That's not what you want the next time you have to call an NBN provider and be guided through diagnosing what's wrong with your router.

I'm hoping by leaving my review here as well I can warn more people that this is what there staff are like.

Don't waste your time with Southern phone s#it company couldn't even get me connected after 4 appointments and 4 weeks of waiting completely fu#king useless

My phone and internet service went out on 20th Dec. Contacted them by Gmail and phone, also phoned them to be put onto a foreign person whom I could not understand. I put my phone on speaker so my daughter could help me and he kept telling me in a bored and unhelpful voice to turn speaker off. After over 15years service talking to helpful Aussies, I am going to another provider. Not happy with southern phone.

If you want your internet to be completely unreliable by dropping out multiple times a day go with Southern phone NBN. When you have problems you can call a friendly Indian who you won't be able to understand and won't listen to you but he will be very polite, will apologise profusely and wish you a good day, but you will still have crap unreliable internet. I've put up with this for 4 months, given them the benefit of the doubt, replaced my modem and all my cables...still rubbish! no more, I'm done with Southern Phone.

Our nbn got disconnected without any warning, now we have to wait for it to be reconnected. They said it would take three days, however they don't work on weekends so it could be now 6 days. Not good enough. Extremely disappointing and we will be submitting an official complaint.

Their online SIM activation not working and when I rang was told they did not do activation activation on weekends although the information they sent with the SIM states they are open 8am - 8pm Monday to Sunday. Hence completely misleading and fraudlent. Lack of phone connection is losing me money

Internet drop outs and i am on 100mpbs and running at lower than 20mpbs, internet constantly drops out.
Always an issue with southern phone. so slow netflix stops and starts at random all the time.
I have run speed tests at different times and same results. Crap service.

Applied for a prepaid SIM. Cancelled it within a couple of days as I no longer needed it. Southern Phone Company kept taking money even though I notified them MULTIPLE times BY PHONE AND IN WRITING. Cancelled debits. Now this is on my credit file because they kept trying to take money. Word of warning to you the consumer - do not ever use this company because it's Hotel California. You cannot leave. Ever.

I like the work of this company very much. Because:- They work very seriously and deliver the work on time. I like this very much. Good luck with your journey.  thank you

My bill after fttp update was over charged $199 and numerous times contacting regarding this matter and having 1 hour wait times told me it will be rectified They have done nothing to fix this. I have made a complaint on their complaint form twice now they give you A ticket number and say a case manager will contact you and to date no one has even bothered to get in touch. I joined southern phone because their web site said their based in Australia and call centres are australian NOT TRUE Since AGL takeover they still advertise australian base but all enquires are answered by Indians very hard to understand leads me to think they use oversea call centres. I've just updated to FTTP and have to stay with Southernphone for 12months or pay a diconnect fee of $220 Southern phone customer service is so bad I am leaving and gladly pay the fee its that bad. They keep telling my billing will be fixed and everytime its not how this company is allowed to operate by the ACCC is criminal on their part.

3 years of huge effort to resolve their blatant overcharging me over $500 for goods and services never provided. Had to resolve issue through TIO and ACCC, 5 months ongoing. Still waiting for refund, Southern Phone still failing to comply with consumer laws. Shamelessly fraudulent and criminal company.

Terrible phone company. Very poor customer service. Untrustworthy. Hidden fees and charges. Don't do it.

My internet stopped working last week and again today, I rang S Phone and they seemed to think it was my laptop. The person who I spoke to was hard to understand and at the end he did not explain what was wrong, did not say goodbye, he just stopped talking to me. I did apologise for not understanding him, he seemed quite rude. If it happens again I will change providers.

Their internet was terrible and I had consistent drop outs. They blamed everything but there own service. I replaced everything and the NBN Guy did too.

Changed providers and all fixed. Offered me one month free for everything and all my time wasted.

Ordered a SIM, arrived within 7 days, didn't work I didn't receive any messages from it, couldn't activate it. Ask them to send another, they messed up my contact details/ ID in their system (great). Then failed to send me another SIM after 2 weeks. I rang said there was an issue it didn't get sent and offered 10$ refund. Cancelled it at that point. So after over a month of waiting I didn't get a SIM or service. Summary : Avoid!

Unhelpful. They don't understand how it's not working getting stuffed around for 2 days on the phone 13 times on the phone to all different people.

Hopeless elder financial abuse billed pensioner for phone internet never used
Total bill 622.99

Steer clear

I've been with southern phone for years and their customer service is appalling. I ran out of data so I rang them to update my plan to which I received an email confirmation to say good to go. Still no data, and can't get through on the phone. Tried to log in and that's not working either. This has be going on for 3 weeks. I'm totally over these people.

I have just spent several hours trying to get through to southern phone to update my credit card details…. No luck!!!!! The service is abysmal. I have been with the company for many years but I will have to find another service provider.