Southern Phone Avis 

This company is awesome to waste your valuable time in my personal opinion.
Set up problem when running AOK seems very poorly run in my personal opinion.
You pay for what you get

I signed up for a plan that had 50% discount for 3 months. First bill arrived after 3 months and balance due doesn't reflect this. The app doesn't work, help line doesn't respond. Poor service.

Try to call the company 13-14-64 several times about the billing and waited for 35 min and still can't get through. There was no warning on how long you have to wait and the number of people waiting...Such a poor customer service...

Have been with SP for years and they used to be quite good. The reason I migrated to them was that they offered Australian based customer service and I used to be quite happy with them. Then over the past couple of years the quality ran down and the phone waits got progressively longer. Today I tried to contact them to inform them of my new contact details (and also ask them to fix my message bank, which hasn't worked for months) and their page was down. Then tried to phone them at 14:45 WST and spent over four hours on hold before giving up. It appears the only way to contact this major telecommunications company is via Australia Post. How ironic.

SOUTHERN PHONE COMPANY MOST SENIOR MANAGER APPROXIMATELY 35 YEARS
CALLS CONSTANTLY TERMINATED BY 20 YEAR OLDS

I have been without my landline for 11 days. We live rural & do not have mobile service, Last week I spent over an hour trying to find out why my phone was off. I was on a chat call with Ryan, I asked him to bring up my account & tell me why i had no phone. after explaining to him for the 3rd time I Have No MOBILE SERVICE, he still, I produced my last date I paid along with the last 4 digits of my card I gave him my drivers licence number but he still persited with he could not identify me without the code he wanted to send to my MOBILE grrrr !!!! then we had a 7 hour power cut the next day so I had No internet either..... this is pathetic I have been with southern Phone at this address for the the past 18 years so some had better get in touch with me via email & fix my Phone MY account is up to date so contact me urgently Please,,

Southern phone have poor billing and IT, ie accounts do not arrive , emails are not sent, many other instances of poor customer service have been experienced. Problem is to get out costs unprofessional outfit

I've been with Southern Phone for years and your customer service was great however I don't even want to give Southern Phone one star now - I've been homeless for 12 months and I now have a roof over my head with my dog but I'm really really struggling to pay my bills - I want to do the right thing and pay my bills and I'm so embarrassed that I have to now ask for my hardship case to be reinstated - I have $22 to last me until Friday 7 October - I've made heaps of calls and I just keep getting transferred (5 calls today waiting around 90 minutes)

Thic company is hopless can't get through for assistance and thier app is useless

Absolutely pitiful attitude to their customers. Trying to talk to anybody there is akin to having an audience with the Pope. My wife received what we consider to be an incorrect account for her last months phone use. O.K.,No big deal, just ring them and straighten it out. 1st call ( 1hr.20min.wait) and gave up. 2nd call ( 1hr.35min.wait) and, wonderful, wonderful, an answer. Young lady listened to her story and decided it was a problem for her supervisor to handle. "I'll just put you through" and bang! Back on the end of the Queue. Another 1hr. 35 min.wait and she was back to number 2 in the queue. The anticipation was building, at last she could get this mistake ( their mistake ) sorted when " click ". The line went dead!! Four and a half hours of her life wasted. After trying to settle her down I picked up my own phone and joined the fray. I was started at number 44 in the blasted queue and after 1hr. and 48mins. I was number 1 ( and admittedly quite excited at this tiresome achievement )when " CLICK " THE B------Y LINE WENT DEAD AGAIN. I was fuming but controlled myself and thought " Righto! Contact them through their chat line. The one that tells you their aim is to have an operator reply to you inside ten minutes. Well their aim was well off last Thursday. After sitting glued to the computer for in excess of 90 mins we reached 5p.m. Knock off. No reply. The bludgers went home! O.K. That was Thursday done and totally wasted. Fool that I am I tried again on Friday ( chat line only ) as my 83 year old ear was still sore from sitting with the phone jammed on it for much of the previous day. After an hour or so of waiting for a reply I walked away in a foul mood. Got myself back under control and reopened the chat line. 1 hour and 20 mins. later (still waiting) I needed to use the toilet so shot to the bathroom, did what was needed, washed up and returned to the computer. You wont believe this. In my absence (under 10 mins.) operator Karina had answered the chat line, given me a few minutes and then closed the line courteously inviting me to call again. I did call again at 3.20 p.m. but that was .of course, hopelessly optimistic as I remained un answered by 5 p.m. Yep! Knock off time again. TWO WHOLE DAYS wasted trying to rectify THEIR MISTAKE. I am 83 and in a life largely spent conducting my own businesses I cannot recall ever having witnessed such blatant disrespect towards a customer. These guys are world class. I will try again on Monday. Wish me luck. The stupidity of the whole thing is if they, a communication company ironically, had the sense to set up a system that took your number and called you back when they could attend to you, not exactly rocket science, all of this frustration and anger would be unnecessary. Other people do it. PYFO Southern Phone.

Probably the worst telco in Australia, internet constantly drops out runs slow all because they don’t purchase enough bandwidth and trying to contact them is a nightmare avoid at all cost

If I could give less than 1 star I would. I was sent a phone I never ordered (I've never been a Southern Phone customer) although AGL is the parent company so I wonder if they had something to do with it - I was send a phone and a SIM and there reason was 'someone else must have signed you up' - I wonder if it's a ploy by them to get me to open the phone thinking it's a mistake and a free phone for me to then only receive a bill in a months time. I'm still on hold after 125 minutes.. Appalling customer service.

Seems like everyone gets the same exerpeince from Southern Phone. Appalling customer service!!! Different people give different answers. They don't respond to complaints. They fail to meet the required SIP service standards. Aviod giving real answers. Technical support is dreaful. Even if you do manage to get things escalted, even then they fail to resolve issues. Took four months to try and get my VOIP transferred from another service provider and then they failed! Biggest mistake I made going to them. I want to support local company but only if they can do what they promise and provide acceptable customer service. Southern Phone fails on both counts.

I changed to AGL home internet then I thought I would put all my eggs in one basket... Just recieved 2mobile bills for the month $60 odd, was meant to be $5/$10 per phone instead of $30 odd each...
Not too mention sneaky home internet I've noticed has been cutting out and today doesn't exist. SO Thanks southern!

Waited 10 days and they could not give me any conformation on my purchase of phone and sim,then another 2 days to cancel the order and account, i advise everyone NOT to trust this company with their details

WORST EXSPERIENCE EVER FROM SOUTHERN PHONES.
My father died 30August 2021 after countless calls to them STILL WAITING FOR REFUND! YOUR COMPANY IS DISGRACEFULL
NEXT STEP OMBUDSMEN
IM DONE CHASING THIS !

Just...not good. I signed up through Connect Now when I was moving because I was promised two months free internet and a good plan for $65 per month. Bad decision on my part.
I was billed for those two 'free' months at $75 per month plus a $10 late fee.
It took over 6 customer service interactions (all instigated by me, no call backs or case management) to get it resolved as I kept getting bills and late payment reminders. I closed my account and have had to ask three times to get my final bill sent to me.
It looks like it's all sorted now (fingers crossed) but yes terrible customer service and awful billing.
Really would not recommend.

Pathetic. Communication with someone who knows what they are talking about is difficult. I have had ongoing incorrect bills for the last 17months. Overcharging anyone, especially a senior, is not on and I feel powerless to have this situation corrected. They also have said they cannot ring clients!! A phone company.

Just awful. WiFi is consistently unstable. You have to keep an eye on your bills because they will double bill you and they even charged me for a month when I was still waiting for a connection. I’m sick of them to be honest and will change providers as soon as I can

Absolutely horrendous experience. Constant billing errors not rectified. They are still billing me months after I disconnected our service. Extremely poor customer service.