Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Voir plus
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We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Voir plus
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easy website to order from, good prices, good explanations of products , not receive product yet so can’t comment on it but looked at different websites and this one looked great .
L'entreprise a répondu
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie. The staircase was well packaged with no damage... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Coordonnées de contact
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Royaume-Uni
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,8
Excellent
846 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Efficiency name of the game.
Stair parts direct, what a team.
We use them for our business so when it came to using them for my own home was a no brainer.
Competitive for price even from our doorstep suppliers, next day delivery to site when for business and home.
Choose white primed which saved on time not having to undercoat and no knots in the wood, again very competitive.
I ordered short on certain items in my first order, to make sure I got the same when ordering the extras I phoned a member of staff, gave them the order number, within 3 minute an email was sent, I paid and order delivered next day.
Customer service Brilliant
Thanks
Paul Smith
6 octobre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind words, we really appreciate it. It was a pleasure to help you.
Réponse de Stairpartsdirect
Thank you for sharing your feedback, we always appreciate our customers taking the time to post.
Newel posts and spindles
Very well presented website made everything clear prior ordering.
With my only query, which I needed to contract them on, this was answered efficiently and professionally
2 octobre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to post your fantastic feedback. It's great to hear you are happy with our customer service and website, we are always happy to help.
Great customer service and fast delivery
Great customer service and fast delivery
2 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your fantastic feedback, we really appreciate you taking the time to share.
Lady was helpful on the phone with my…
Lady was helpful on the phone with my query. Ordering online was very easy and straightforward
1 octobre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for taking the time to leave a review. Its fantastic to hear that we could help you and you found the ordering process easy. Thank you.
The product we ordered is great, just what we were expecting
Prompt delivery, product packed well and oak handrail and baserails were delivered without any damage, the black metal spindles were packed well and are easy to cut to size as we had the correct tool to do so.
11 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind review! We're delighted to hear that your order arrived promptly and in perfect condition. If you need anything else in the future, we're always here to help. Thanks again for choosing us!
Great easily useable app.
Great app that helped me choose easily exactly the stair parts I was looking for, with a good description and pictures to boot. Will definitely recommend for purchases for friends and family.
26 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your lovely review, we really appreciate this and your custom and your recommendation means a lot to us.
Excellent Service
The whole process from start to finish was very professional and the staircase looks fantastic. Would definitely recommend!
26 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind feedback. We’re so pleased to hear you found the whole process professional and that you’re delighted with the finished staircase. Recommendations like yours mean a lot to us – we’re glad it’s made such a positive impact in your home.
Our client required a bespoke stair…
Our client required a bespoke stair case that made an impact upon entering their new build.
This product certainly does that. The design process was smooth and the product was great.
16 mai 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your wonderful feedback. We’re thrilled to hear the bespoke staircase has made such an impact in your client’s new build. It’s fantastic to know the design process went smoothly and that the finished product delivered exactly what was needed. We really appreciate you sharing your experience.
Order delivered intact and bang on…
Order delivered intact and bang on schedule despite delivery address being "out in the wilds". Special mention for the gentleman that delivered it, what a nice helpful bloke. 100%, A1.
24 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to share your feedback. We’re so pleased to hear your order arrived safely and on schedule, even out “in the wilds”! We’ll be sure to pass on your kind words to the carrier company!
The Staircase We Always Wanted
So very grateful to the team at Stairspart for their service and the most beautiful staircase.
It has become a real feature of our home and we love the effect and the design that we created with Daniel.
Would highly recommend.
25 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind words and recommendation. We’re delighted to hear that your staircase has become such a standout feature in your home and that you enjoyed working with Daniel on the design. Thank you for your custom!
Ordered some stair caps from…
Ordered some stair caps from Stairpartsdirect and they are perfect! They'd stated delivery would be 5-7 working days but I needed them sooner and they happily obliged - I received them the next working day. Brilliant customer service, so impressed and would definitely recommend
12 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind words and recommendation! We're delighted to hear that the newel caps were just what you needed and that we could get them to you sooner than expected. We really appreciate your support and look forward to helping you again in the future!
5 stars
Easy ordering, well packaged and delivered with care. Lovely quality Oak handrail, base rail, spindles and fixings. Very simple to install ( we are first time novices!) we are thrilled with the finished result. Would thoroughly recommend.
1 juillet 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your wonderful feedback! It’s fantastic to know you’re happy with the quality and finished result. Your recommendation means a lot to us!
No fuss ordering..,
I ordered several pieces of wood to make a banister for my husband who has recently suffered a stroke. Finding what I wanted was easy, and after ticking a few boxes, I was ready to pay for my purchase. Now, I’m looking forward to everything arriving and getting put in place so my husband can be more mobile.
7 septembre 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind review. We certainly hope it helps your husband be more mobile. Thank you for taking time to provide feedback, we really appreciate it.
Very quick delivery and very helpful…
Very quick delivery and very helpful over the phone with my query
29 août 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and that our team were able to help with your query over the phone.
Have purchased twice from this company
Have purchased twice from this company, very happy with the products, pricing and deliver.
26 août 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your kind words and for choosing us again! We’re delighted to hear that you’re happy with our products, pricing, and delivery. Your continued support means a lot to us, and we look forward to serving you again in the future
Spares required and easy ordering
Great and informative website, easy to order and complete the transaction.
26 août 2025
Avis spontané
Réponse de Stairpartsdirect
We really appreciate you taking the time to leave your fantastic review! Thank you for your custom.
Réponse de Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this!
Great items at good price.
Ordered with free delivery and it arrived 2 days later. All items were well wrapped. Good quality components at first class prices. Thank you.
19 août 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for the 5 star review! We’re so glad your order arrived quickly and that you’re happy with the quality and value. We appreciate your support!
Excellent British company
I have never used this company before, I ordered lots of Oak stairparts, for my house project. When I realised I had odered some parts that were not suitable, the customer service was brilliant, no quibble, the replacement parts arrived the day after my phone call to them.. refund arrived quickly after I returned the ones I had ordered incorrectly. knowledgeable staff.. great attitude. A proper British company, with high quality stair parts, excellent packaging. 5 Stars
I wont hesitate to use them again and recommend them to my friends.
20 août 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both the quality of our stair parts and the service you received. Our team always aims to make the process as smooth as possible, so it’s great to know the replacement and refund were handled quickly for you. We really appreciate your recommendation and look forward to helping you again with your future projects.
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