I realy like your good color photos of fruit, and would also like to see the tree leaves clearly (sometimes are shown) as well as mature tree size although the tree size is described in text. I did... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've dealt with 4 different companies for my needs and comparisons. Stark was better than 2 others, but room for improvement. I'm still waiting for 2 trees I ordered in the summer. First frost alread... Voir plus
L'entreprise a répondu
Love doing business with Stark Brothers! Very responsive! We purchased one of their specials with three varieties of strawberry plants (which we can't buy locally but always wanted to try). They got a... Voir plus
L'entreprise a répondu
received my order,the (2) replacement plants showed up green and intact the 2 honey berries i ordered where not wrapped very well all the soil mix was laying in the box they where wilted and broken of... Voir plus
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À propos de l'entreprise
- Pépinière
- aussi dans
- Jardinerie
- Pépiniériste en gros
Informations provenant de diverses sources externes
Stark Bro's offers quality nursery products, and helpful advice, for the growing enthusiast. Order trees, plants, and supplies online now or request a catalog.
Coordonnées de contact
U.S. 54 20947, 63353, Louisiana, Etats-Unis
- starkbros.com
3,7
Moyen
165 avis
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After 8 days my cherry tree still has…
After 8 days my cherry tree still has not shipped and no shipment date given. Nobody is online to chat and when I called was put on hold for a very long time until I gave up. Called today during normal business hours and they are apparently closed. Also when ordering was promised a discount for signing up for emails. Coupon did not work. My advice is to order from someone else.
27 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We’re sorry to hear about your recent experience and truly understand your frustration. We see that you requested to cancel your order, and a full refund has been issued. You should see that reflected on your original payment method within 3 business days.
Spring is our busiest time of year, and unfortunately, the high volume of orders and inquiries has caused some delays in both shipping and response times. We know how important timely service is and are actively working to improve that.
We appreciate your feedback and hope we have the opportunity to serve you better in the future.
Unbelievably terrible company
I will never and I mean never order from this company again. Just a terrible experience! They pushed back shipping times from the original intent and communicating with customer service to find a solution is next to impossible. My original order was supposed to ship April 27th and ended up being delivered on May 20th. I communicated that we would not be home at that shipment timeas we are out of state for several weeks. No response whatsoever from Starks. As of this email my trees and raspberry shoots are laying outside in the sun in a box by my door step. We will not be home to plant dead plants until June 6th.
What a terrible way to do business. I will source all nursery items I need from now on locally(I always do this, normally). Starks catalogs will again be used as landfill fodder and fire starter. Live and learn.
21 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We're truly sorry to hear about your experience and understand your frustration with the shipping delays and lack of communication. While we strive to ship orders on time, living plants don’t always cooperate with schedules, and unexpected issues can cause delays. We also regret that your message regarding your availability was not responded to in time.
If you haven’t already spoken with someone in customer support, we would be happy to issue replacements (if available) or provide a full refund for your order. We want to make this right and ensure that you're not left with a loss due to timing and delivery issues.
Please don’t hesitate to contact us directly
An absolute joke of customer service…
An absolute joke of customer service skills. The CEO should be ashamed of themselves organizationally. Horrendous
23 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how important timely service and clear communication are, and we truly regret that we didn’t meet your expectations. I do see that you have an order currently preparing to ship. If there’s any issue with that order—or anything else we can assist you with—please don’t hesitate to reach out. We're more than happy to help and want to ensure your experience moving forward is a positive one.
Delivery date means. Nothing
Ordered strawberry plants with a shipping date of two weeks every week I would get a later delivery dare, so I finally canceled the order. The only thing they are good at is spam emails promoting axsale
20 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for your feedback, and I’m truly sorry to hear about your experience with the delay in your strawberry plant order.
I understand how frustrating it must have been to receive multiple shipping updates without a firm delivery date. Our goal is always to ship plants at the right time for your growing zone and when they are healthy and ready—but we recognize that repeated delays can be discouraging, and we apologize for the inconvenience.
As for the promotional emails, we completely understand that too many can feel overwhelming. You can adjust your email preferences at any time by clicking the unsubscribe link at the bottom of any of our messages, or by reaching out to us directly—we’re happy to help.
We appreciate you giving us a try and hope you’ll consider us again in the future so we can provide the positive experience we’re known for.
Where the estimates are made up and the ship dates don't matter.
2 stars awarded for having an email system and a record of purchase. 3 stars deducted for everything else.
Ordered 4/15 with their estimated delivery being 5/4.
1. Estimated delivery week of May 4.
2. 4/18, estimated delivery week of May 11.
3. 4/25, estimated delivery May 18.
4. 4/30, estimated delivery early-mid June.
5. 5/21, estimated delivery early-mid June.
Zone 4. Order elsewhere. Their customer service representative (must be singular) is likely assigned to responding to negative reviews.
18 avril 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to share your feedback. My name is Tiffany and I’m the Support Manager here at Stark Bro’s. I personally read and respond to each review, and I want to sincerely apologize for the frustration and disappointment you’ve experienced.
We understand how important timely delivery is—especially for bare root plants and especially in a short-season Zone 4 growing area. While we provide estimated shipping windows based on your zone and product availability, this season presented a number of unexpected delays in certain zones and varieties. I know that’s no excuse, but I do want to be transparent that we are actively working to improve these timelines and communications.
Regarding your comment about customer service—I assure you we are a team, not a single individual. However, your comment is noted and appreciated. We know how it feels when you don’t get the response or resolution you expect, and it’s something we take seriously.
we would be happy to review your order and situation to ensure you're taken care of going forward. Please don’t hesitate to reach out to me directly through our Contact Us page or by replying to your order confirmation email.
We truly appreciate your past and present support, and while we may have missed the mark this time, we’d love the opportunity to make it right.
You get what you pay for! Avoid!
Last year I ordered a variety of plants from stark brown. Here's the breakdown of what survived. Only 1 out of 4 apple trees, 0 of two lemon trees, 0 of two banana trees, 4 of 25 strawberry plants, 10 of 20 asparagus crowns, 0 of 2 grape vines and 1 of 2 raspberry. The downside is that the replace or refund is an onerous process because they require pictures which means I would have to send a dozen emails since the file sizes are to big to send more than a couple of pictures in an email attachment. I know, I tried and couldn't get them to go through even with reduced resolution. In the end I just cut my losses and will deal locally going forward. Poor customer service and a difficult warranty process. Buy at your own risk. Remember, you get what you pay for.
1 juin 2024
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to share your experience — we're truly sorry to hear that so many of your plants struggled. That’s never the outcome we want for our customers, and we understand how disappointing it can be.
We’d also like to clarify that our warranty process is designed to be as simple and fair as possible. While we do ask for photo verification, we do not require pictures of every individual plant — especially in the case of items like strawberry crowns or asparagus. A general photo of the affected planting area or a sample image is usually sufficient.
Once you send in your initial email to our team, you’re connected with an agent through a ticket system that allows multiple photos to be uploaded to the same conversation thread — you don’t have to send separate emails. Most people find it pretty straightforward, but we’re always happy to assist if someone runs into technical issues.
We do need some form of proof the plants did not survive — much like returning a product to a store — because, without it, unfortunately, it leaves the process vulnerable to abuse. We do our best to be generous while also keeping things fair for all customers.
That said, we’re truly sorry you didn’t take advantage of the warranty, and we understand your frustration. If you ever decide to give us another chance, we’d love the opportunity to do better and help make your experience a positive one.
Delivery date changed 7 times
I purchased 8 fruit trees, blackberries, raspberries at the end if a February, totaling over $300. Since then, my delivery date changed several times. I realize the weather made an impact which was out of their control, but my dates went from 4/15 to 4/27 to 5/8 to 5/15 to 5/1 to 5/25 then sometime in early June. During this time, I spoke with several customer service reps who gave mixed answers: the blackberries were holding up the order and they were going to do a courtesy split to ship my other plants without the blackberries. I was fine with that. When that delivery date came and went, I checked the website and the date was changed without notifying me. I called back, now one of the pears was delaying. Another date came and went. Now a pear and apple tree were delaying. I had spoken with multiple people that I would be out of town for nearly 3 weeks and delivery at the end of May would result in all of my trees dying by the time I got back. Then the delivery was early June. I intentionally ordered early knowing I would have to get the plants in the ground by late April/early May in order to have everything established before being out of town. I had to cancel my order at this point. Now I'm to the point in the year where it is too late to order elsewhere because they delayed and delayed with promises of delivery dates.
Now let me get started on the customer service. When I did finally speak with someone, they were (for the most part) fantastic. I did speak with someone who promised a call the next day regarding splitting the shipping (the 3rd time) who would get back to me the next day. 3 days later, no call back. My complaint is trying to actually speak to someone. When you call and request to speak to a rep, you are placed on hold with music for 10 minutes before being asked to leave a message. I did that twice, no return call despite waiting days. So my next option? I called 6 times, waiting 10 minutes of hold music, before calling again. 6 times, 60 minutes before getting to talk to someone.
I understand the challenges of shipping, not having enough employees, etc., but my confusion comes from getting numerous emails regarding sales and free shipping specials but you can't manage the orders you already have. Prioritize your current customers and providing good service to those rather than bringing in more and more orders that you can't fulfill.
I, and multiple family members, have purchased thousands of dollars of plants over the years from Stark Brothers and have generally had good luck with them, but I am incredibly hesitant about ever ordering from them again. I am now going to be a year behind on establishing fruit trees on my new farm because I could never get a straight answer on delivery dates. I would have cancelled and ordered elsewhere had they not strung me along for nearly 3 months.
9 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to leave such a detailed and honest review. First and foremost, I want to sincerely apologize for the frustration, confusion, and delay you've experienced — not just with your order but also in trying to reach us for clear and consistent support. This is not the level of service we aim to provide, especially for a longtime customer like yourself.
You're absolutely right that weather has played a significant role in our delays this season, particularly with certain varieties like blackberries and select fruit trees. But regardless of the circumstances, the shifting ship dates and mixed messages you received are unacceptable and understandably left you feeling strung along. You should never have had to make repeated calls or chase down answers. We recognize how valuable your time is and how important proper planting windows are — especially with the level of planning you clearly put into establishing your new orchard.
While some team members were helpful, it’s clear there was a breakdown in communication on our end, and we deeply regret that it left you in such a difficult position. Your feedback on our phone system and our prioritization is valid, and it’s something we are actively working to improve. We are currently addressing staffing and scheduling to better support both our long-standing customers and incoming orders — because, as you rightly pointed out, existing customers should always be a top priority.
We’re truly sorry we let you down this season. While it doesn't undo the delay or the missed opportunity this spring, please know your feedback is being shared directly with leadership so that it drives the kind of improvements our customers deserve.
Thank you again for your past support, Leah. We do hope you'll consider giving us another chance in the future so we can prove to you that your trust wasn’t misplaced.
Order #2926854
Order #2926854. Ordered from them on 2.11.25 every month since they have pushed back my delivery date. Now it's listed for June. Noone will answer a phone call or respond to an email. They took my money with no problem but have given nothing in return. I have left voucemaiks asking g for a refund and Noone has reached out or refunded anything. This is stealing plain and simple. You took money and provided nothing in return but a lie. I have read your other reviews and you can cry weather patterns or plant issues. At the end of the day if you don't have the product to sell you do not take someone's money and FYI it's been over 40 for months so I'm not buying your shipping issues either. This place is a scam! Shop elsewhere that has a moral value to their existence!
16 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We're truly sorry for the frustration and inconvenience this experience has caused. We understand how upsetting it is to feel ignored or misled, and we appreciate you giving us the opportunity to respond.
In the plant world, things work a bit differently than with manufactured goods. We sell living products that are grown to order, and shipping windows are based on the optimal time for each item to survive and thrive once planted. This means we often cannot confirm a specific ship date far in advance — it’s dependent on the plant’s readiness and quality at the time. That’s not an excuse, just a reality of working with nature and living inventory.
That said, we acknowledge that our communication this season has not been up to the standards you or we expect. We’ve experienced serious operational delays that put us behind on emails and voicemails, and unfortunately, your refund request was caught in that backlog. We sincerely apologize.
After reviewing your order (#2926854), I’ve processed a full refund to your original payment method. Please allow 3–5 business days for it to reflect. Additionally, although your strawberries were the cause of the delay, your lemon tree is ready to ship — and as a gesture of goodwill, we’re sending it to you free of charge early next week.
We’re actively working on improving every aspect of our customer service and operations, and we’re genuinely sorry that we fell short in your case. We hope this resolution offers some peace of mind and a small step toward rebuilding your trust.
Thank you again for your past business, and for giving us the chance to make things right.
A once good company gone bad
I placed and order for 75 bareroot strawberries on April 17, 2025. They keep pushing back my estimated week of delivery, now saying I will see them the week of May 18th. I think I will be lucky if I get my June bearing berries by June...next year. Communication has been abysmal, and I feel like what was once a great company has now turned into a scam operation. I have ordered from other nurseries this season and none of them have had issues getting their orders to me, so I don't buy all the excuses Stark's is putting out on Trust Pilot. I also question why they are still aggressively selling plants on Facebook when they can't even fulfill the paid orders they have already received. Every time an ad comes up on my Facebook, I share it with all my followers and friends and relay to them what a horrible experience I have had with Stark Bro's Nursery. I have been shocked by how many people respond that they have had the same bad service this year.
16 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to share your experience — we truly understand your frustration and disappointment, and we want to offer a sincere apology.
This season, we encountered unexpected and very serious shipping issues that significantly disrupted our operations. These challenges have affected not only delivery timelines but also our ability to respond to the unusually high volume of calls and emails. This is not an excuse, but the reality of what we've been facing behind the scenes. We’ve been transparent with our customers because we believe you deserve honesty — and while we couldn’t control the situation, we are doing everything we can now to make it right.
Regarding ongoing sales and promotions: we understand how frustrating it must be to see ads when you're still waiting for your own order. But as a nursery with live inventory that must be planted or shipped within narrow time windows, we can’t simply stop selling. We are, however, actively prioritizing fulfillment of all backorders — shipping over 15,000 orders just last week alone.
Please know your order is important to us and not forgotten. We’re committed to restoring your trust.
If you still need assistance or would like to discuss your order directly, please don’t hesitate to reach out — we're here and ready to help.
Their one year guarantee is a lie
Their one year guarantee is a lie. Customer service will ignore you.
8 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to leave a review — we’re truly sorry to hear you feel this way.
We want to assure you that this is not a true statement. We absolutely honor our 1-Year Guarantee, and we do not intentionally ignore any customer. Since 1816, Stark Bro’s has stood behind our promise to provide customers with the very best fruit trees and plants.
If your trees or plants don’t survive, just let us know within one year of delivery. We’re happy to offer a one-time free replacement, with only a nominal $9.99 shipping fee. If the item is no longer available, we’ll issue a one-time credit or refund equal to the original product purchase price.
If you’ve had trouble reaching us, please know that we’re currently in our peak season and experiencing higher call volumes than usual — but we absolutely want to help. We encourage you to give us a call, and we’ll be glad to take care of you.
Poor Customer service!
I have called 4 separate times now, been put on music wait for 15 minutes and than get the same message to leave a phone number and message and they will get back to me. Hire some phone help! Answer the customer issues ! late shipment, dead tree, and one from last year that did not come back.
15 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for your review, and we sincerely apologize for the frustration and delays you’ve experienced.
This season has been particularly challenging due to unpredictable weather and shipping logistics issues, which unfortunately caused delays in both order fulfillment and customer response times. Please know that we do have customer service agents actively answering calls, but the call volume during peak season has been far higher than usual — and not something we typically experience year to year. We understand how upsetting this is and truly regret the inconvenience it’s caused.
I do see that our Support Assistant Manager connected with you via Facebook on 5/15, and we appreciate you reaching out there. If there are any remaining issues, we want to ensure they’re fully addressed — whether it’s the late shipment, a tree that didn’t survive, or a concern from last season.
We’re here to help and appreciate your patience as we work to take care of every customer as quickly as possible.
Still haven’t received a shipping…
Still haven’t received a shipping notification! I was told I would receive my order by the end of the week. Is this company a scam? I would like my order but I’m getting nervous about them having my money! Tired of the excuses they’re giving me!
15 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Please know that we’re not offering excuses, but rather doing our best to communicate openly and honestly about the situation with your order.
That said, your order has shipped and is on its way! The tracking number is 458816654828, and according to the carrier, it’s scheduled to be delivered today (5/16).
We appreciate your patience, and we truly hope once you receive your order, you’ll be pleased with your plants. If you need anything further, we’re here to help.
Dear Stark Bro's Nurseries ,
Dear Stark Bro's Nurseries ,
We placed a $300+ order on feb 20th. Raspberry bushes, 75 strawberry plants and peach trees. It is now May 15th. You still havent shipped our order.
I've called customer service, multiple times, only to sit on hold for ten, twenty minutes, and then get sent to a voice mail. I never recieve a call back.
Instead of communicating with us, you sent an excuse laden email with a coupon code for 15% off our next order 🤣 We were loyal customers. We've ordered multiple times over the last 15 years. I can assure you that we will NEVER order from Stark Bro's Nurseries again after this experience.
You have now forced me to leave reviews, reflecting our horrible experience, in every place a review can be left. We wasted an entire growing season waiting on Stark Bros nursery to disappoint us with gross incompetence and nonexistent customer service!!!!!
Edit: I was finally able to speak to a real live person and get a refund. If you need to get ahold of someone at Stark Bro's Nurseries, call and act like youre intending to place an order. This is the only way you'll be able to speak to a human.
Thank you Stark Bro's Nurseries for wasting my time, patience and growing season.
15 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for your honest feedback, and please accept our sincerest apologies for the experience you’ve had this season. We completely understand your frustration — not only with the delay in your order, but also with the difficulty in reaching us and the lack of clear communication along the way.
This spring brought unprecedented challenges to our shipping operation, and unfortunately, that impacted far too many of our loyal customers — like you — who deserved better. The high call and email volume, combined with serious logistical setbacks, created delays we did not anticipate and struggled to manage. That’s not an excuse, just the truth of a situation we’re actively working to correct.
We’re glad to hear you were finally able to connect with one of our team members and receive your refund, but we deeply regret that it had to come to this point. After 15 years of doing business together, we’re truly sorry that this season’s failures led to a loss of trust.
Please know your feedback has been heard and taken seriously as we continue to make improvements. We appreciate the time you took to share your experience, and while we may not have earned back your business today, we hope we can demonstrate in the future that we are still the company you once re
I have ordered from Stark two years in…
I have ordered from Stark two years in a row. Both times, promised trees by a certain date. They update the order information without informing customer of updates. Only find out when check the order wondering why it's not delivered. Two years in a row, shame on me for trusting them to deliver an order on time. Same thing this year, never again. Sent inquiry asking why they couldn't inform me of the update, asked for information and if can't be on time, cancel order. They cancelled it without any explanation. Never ordering from this company again. Waste of my time.
13 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We’re very sorry to hear about your repeated frustrations and truly regret the negative experience you’ve had with us.
While we do provide estimated shipping timeframes, those dates are not guaranteed — and we make every effort to communicate this clearly throughout the ordering process, including on the order acknowledgment and other areas of our website. The nature of live plant shipping is dependent on many factors outside of our control, especially weather conditions and seasonal digging windows. This year, we faced unusual weather patterns and significant shipping logistics issues that unfortunately disrupted our normal schedules. It's not an excuse, but it is the reason behind the delays.
I reviewed your past orders and saw that last year's cancellation occurred after our grading and quality control team assessed the plants and found we were unable to fulfill the size you requested. While our goal is always to deliver as expected, we will never send anything that doesn’t meet our standards.
We completely understand your disappointment and appreciate that this has been a frustrating process. While this season was particularly challenging, I want to reassure you that it is not typical. In most years, we are able to deliver promptly and without complication, and many customers have had positive experiences.
We hope that despite the setbacks, you might consider giving us another opportunity in the future. Thank you again for your feedback — we take it seriously and are always working to improve.
I ordered 2 fruit trees in march that…
I ordered 2 fruit trees in march that were supposed to be here in april, then first of may then mid may now end of may still nothing.tried calling just music. I ordered from stark years ago and had great results this is horrible never again will I waste my time on ordering from them. horrible customer service.
29 mars 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We're truly sorry to hear about your recent experience and completely understand your frustration with the delays and difficulty reaching us.
Your order is currently delayed due to our team completing final quality inspections. This season, fluctuating early spring weather pushed back our harvesting schedule, which in turn delayed shipments. On top of that, we’ve also faced some logistical challenges that have further impacted timelines. These aren’t excuses — just the reality of a tough season that has affected many growers across the country.
As this is our peak season, our small on-site call center is experiencing extremely high call volumes, which has led to longer-than-usual hold times. We know how frustrating it can be not to get through right away, and we’re doing everything we can to help each customer as quickly as possible.
We’re grateful you had a great experience with us in the past, and we’re genuinely sorry that this one didn’t live up to your expectations. While this season has been unusually difficult, we hope you’ll give us a chance to make it right in the future.
Do not order from this company
Do not order from this company! Never sent my order. Ordered Jan. 9, 2025, 5.9.2025 still haven’t received order. Pruning issues!?
Cancelled order.
This place is a scam business, do not buy anything from here.
Burpee, Johnnys seeds are great alternatives.
12 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We’re truly sorry for the frustration and disappointment you've experienced. Please know that we are not a scam — in fact, we’re proud to be the oldest continuously operating nursery in the United States. We've been serving gardeners for generations, and your trust is incredibly important to us.
This season brought a series of challenges beyond our control, including unusual weather patterns that delayed digging and disrupted our normal shipping logistics. These setbacks unfortunately impacted many orders, including yours.
We completely understand your decision to cancel, and we’re sincerely sorry that we didn’t meet your expectations this time. I can confirm that your refund was processed successfully. While we recognize you're upset, we genuinely hope you'll consider giving us another opportunity in the future to make things right.
Thank you for your past interest in our nursery, and we wish you the best in all your gardening endeavors.
TWO MONTHS of delay - frustrated and disappointed first time customer!
I am a first time customer and placed an order March 1 (#2915690) for several bareroot fruit trees with an original est ship date of March 23. Since then, my order has been delayed TWO MONTHS with only one notification email of the first delay back in mid March.
While I understand delays, I also trust a 'reputable' nursery to ship bareroot trees within their optimal dormancy period - planting time matters! I have waited as long as I can, but with yet another 2 week delay that means I won't get my trees on time to do our group planting project we had planned. So a major disappointment across the board.
Imagine my surprise when I follow email instructions to create an account so I can manage my order - and my ordered didn't even show up! Without any way to manage/cancel my order, my only option is to get in touch with their [overwhelmingly busy right now] customer service. I just want my money back so I can order trees from an online nursery that actually fulfills their orders on time (like Raintree who I already received my specialty varieties from on time.)
What bothers me most is that while our orders are delayed for months, I still see Stark facebook ads for tree sales - they seem to have no problem SELLING trees while they struggle to fulfill their existing orders. As a business owner myself, that just kinda rubs me the wrong way - take care of the customers that have already spent their money with you and trusted you to get their order in a reasonable timeframe first.
12 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience this situation has caused. We understand how important timing is when it comes to planting bareroot trees, and we deeply regret the delays and lack of communication you've encountered.
This season has brought significant challenges for us, including extended periods of unfavorable weather and logistical issues that have impacted our ability to ship on schedule. While these factors were out of our control, it’s our responsibility to communicate clearly and uphold the trust our customers place in us — and in your case, we acknowledge that we failed to meet that expectation.
As a token of our apology, we’ve contacted our shipping department and have moved your order to the front of the line to ensure it goes out early this week. In addition, I have issued a full refund for your order — your trees will still be sent, but at no charge to you. Please allow 2–3 business days for the refund to reflect back to your account.
We genuinely appreciate your feedback, and while we cannot undo the inconvenience, we hope this resolution demonstrates our commitment to making things right.
If you have any further concerns or questions, please don’t hesitate to reach out.
HORRIBLE customer service!!!
HORRIBLE customer service!!!! Team should be fired or trained properly!!! When given a date for delivery and it changes, and you never notify the customer, then they suck, and make you look bad and unethical!
5 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We’re very sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologize that your expectations were not met. We completely understand how disappointing it can be when a ship date changes without clear communication.
To provide some clarity — the delays this season have been due to a combination of unprecedented order volume, unpredictable weather conditions, and logistical changes in our shipping process. These factors unfortunately impacted fulfillment timelines for many of our customers.
We also want to emphasize that our customer service team does not receive real-time updates when order ship dates change. With thousands of orders moving through our system daily, those changes are handled automatically, and our service agents are not individually notified. That said, we absolutely agree that more consistent communication is needed, and we’re working to improve that.
Our core customer service team — many of whom have been with us for years — truly care about our customers and take pride in offering helpful, knowledgeable support. We’re sorry your experience didn’t reflect that and appreciate your feedback, which we will use to improve.
If there's anything we can do to help resolve your concerns or check on your order status, please don’t hesitate to reach out directly — we’re here to assist.
My response to Stark Bro’s response
I made two orders (#2922616 and 2924947) in early March with an ETA of week of March 23th which was changed to 3/30 and 4/6. It was for 19 trees and totaled $1,135.56. Didn’t receive the trees and in the middle of April the website said they would ship end of April. Didn’t ship. Now says end of May. I sent an email because you can’t call them and they said I would receive an answer in 1-2 business days. Now it has been a full week later and still nothing. The dormancy season is over and I have spent money for this year and will not have any growth. These orders for were for my 5 married children so they could start getting their own or hardship established. The lack of communication is appalling and disappointing.
They have my email and have not tried to communicate when I used their method of contacting them. What am I to do and what will the response from them be?
Updates:
Amazingly, Stark Bro’s responded to TrustPilot, but to date has not responded to me individually. I have continued to reach out through their email which is the only way I can contact them. I have given them my phone number but they do not call. How can I communicate that their discount which is less than 10% of the purchase price is not changing my mind that I need a full refund with damages which they can decide is right. They have taken a year of growth from the trees I purchased in March and have had my money for over 2 months.
Sorry, but the lack of communication is appalling.
By the way, a company can’t use having too many orders as an excuse for not delivering when the daily send 1-3 emails advertising sales and encouraging patrons to buy more.
Stark Bro’s, as soon as you personally call me and make these orders right or I’m given a full refund with damages, I will change my review. Trying to mislead others with your patronizing responses on TrustPilot is not a way to conduct business.
9 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We sincerely apologize for the delay and the lack of communication you've experienced — this is not the level of service we aim to provide, and we understand how incredibly frustrating this has been, especially with the importance and intention behind your orders.
This season has brought a perfect storm of challenges, including uncooperative weather, extremely high order volumes, and logistical adjustments that unfortunately impacted our normal shipping timelines. We truly regret that your orders were affected.
As a token of our apology, we’ve issued a discount on both of your orders, resulting in a refund that will be reflected back to your original payment method within 3 business days. In addition, we’ve contacted our shipping department and requested that all ready-to-ship items from your orders be prioritized and sent out early this week.
We understand the importance of planting within the proper seasonal window, and we deeply regret that the delays may have affected your plans. Please know we are working hard to catch up and restore the trust of customers like you who have shown us patience.
If you need any further assistance, we are here to help and want to make this right.
They haven’t shipped 2 months after ordering and it keeps getting worse.
I see a lot of reviews complaining about not getting their plants for nearly 2 months. Well, I’m at the 2 month mark now. I ordered my plants March 9th. It said they’d ship. They were supposed to ship it March 23rd. I specifically cancelled one item from another nursery because they were out of stock of the one I wanted. Then the shipping got changed to the week of March 30th, then April 6th, then April 13th, and then they stopped bothering to send emails and the date just changed constantly. I tried to call them as at 1.5+ months after ordering I would be gone when they were shipping. I only had the option to leave a voice mail. It changed afterward, but I never mentioned the dates I’d be gone. It keeps changing. Now it’s an estimate of June 1st!!!!!! It was May 25st yesterday. May 18th before I left on vacation. These are dormant Apple trees. I’d cancel if I didn’t need a second Apple for pollination. This is unacceptable. I get that it is an estimate, but 3 months later and maybe you get a dormant Apple to plant in summer? This is unacceptable. No communication anymore. To make it worse they keep having more and more sales. Get your existing customers sorted out please before your sales and quit emailing me about them. I have a second order I’m worried about too.
9 mai 2025
Avis spontané
Réponse de Stark Bro's Nurseries & Orchards Co.
We sincerely apologize for the experience you’ve had and completely understand your frustration. Your concerns about communication, shifting ship dates, and the timing of your dormant tree delivery are absolutely valid. This is not the level of service we strive to provide.
This season has presented us with significant and unexpected challenges—primarily weather-related delays and inventory setbacks—that have directly impacted our ability to ship orders on schedule. While shipping dates are estimates and subject to change based on when plants meet quality standards, we understand that delays of this length are incredibly disappointing and disruptive, especially when you’ve planned around a particular planting window.
We’re very sorry that communication dropped off and that you had difficulty reaching us by phone. Our call and email volumes have been unusually high this season, and although that’s not your fault, it has unfortunately affected our responsiveness. Please know that we are working to correct this.
As for your second order and current shipping estimate, we’d like to look into your account and provide more accurate and personalized information. However, for your privacy, we cannot do so here without identifying details. If you’re willing, please reach out to us directly and we’ll prioritize your case.
We genuinely appreciate your patience and feedback—it helps us identify where we need to do better. Again, we’re truly sorry for the inconvenience this has caused and want to help resolve this for you as best we can.
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