Stark Bro's Nurseries & Orchards Co. Avis 

Réponse de Stark Bro's Nurseries & Orchards Co.

5 mai 2025

Thank you for your feedback, and we're truly sorry for the experience you had.

The branch spreaders you ordered were unfortunately backordered with our supplier, and they did not meet the expected restock date on their end either—something that caused frustration for us as well, and understandably for you. We know how disappointing it is to wait, especially when you've been told to expect something sooner.

I do see that you chose to cancel the order, and a full refund has been issued. As a token of our apology and in hopes of restoring your trust, we’ve added a $50 credit to your Stark Bro’s account should you decide to give us another chance in the future.

We are not a scam—we’re proud to be the oldest operating nursery in the United States, serving customers for over 200 years. That said, your experience is not what we strive for, and we sincerely apologize. Thank you again for your feedback.

Réponse de Stark Bro's Nurseries & Orchards Co.

2 mai 2025

We’re truly sorry for the delay and frustration you’ve experienced with your order — it is never our intention to disappoint you, and we genuinely appreciate your business and patience.

I did check on your order, and I can confirm it is currently being prepared in our packing house for shipment. We understand how important timing is when it comes to planting, and we regret the extended wait.

As a token of our apology, I’ve gone ahead and issued a full refund for your order — it will still be shipped out at no charge to you. While this certainly doesn’t undo the delays or poor communication you’ve faced, we hope it helps in some small way to make things right.

If you have any further questions or need support, please don’t hesitate to reach out. We’re committed to doing better.

Réponse de Stark Bro's Nurseries & Orchards Co.

2 mai 2025

We’re truly sorry for the frustration and concern this experience has caused you.

I want to personally assure you that Stark Bro’s is a legitimate company — in fact, we are the oldest continuously operating nursery in the United States, proudly serving customers for over 200 years. We take great pride in our reputation and our commitment to quality.

Because we ship living plants, several important factors impact when an order can leave our facility — including plant size, readiness, weather conditions, and disease prevention protocols. These steps help ensure your plants arrive healthy and prepared for transplanting.

I did review your order, which was placed on April 25. Orders typically take about one week to process before shipping, depending on plant readiness and location. That said, I absolutely understand how delays can be frustrating, and I sincerely apologize for the inconvenience.

As a token of our apology, I have refunded your order in full — you will receive your plants at no charge, and the refund is being processed back to your original payment method. I've also asked our shipping team to prioritize your order so it can ship as soon as possible.

We value your trust and hope this resolution helps restore your confidence in us. If there’s anything more we can do to assist, we’re here to help.

Réponse de Stark Bro's Nurseries & Orchards Co.

30 avr. 2025

We’re truly sorry for the disappointment and frustration this year, and we appreciate you taking the time to share your experience.

As a company that works with living, seasonal products, we do our best to provide accurate estimated shipping timelines. However, factors like extended dormancy due to a frigid February and March, greenhouse treatments, and strict quality grading can delay our ability to ship on schedule. The "TBD" status you saw likely resulted from a sudden reduction in viable inventory once trees were inspected and found unfit to ship—something we unfortunately cannot always predict months in advance.

We understand how important timing is for your planting season, and we’re sorry we didn’t meet expectations this time around. This certainly isn’t the standard we aim for. If you want to proved your order details to see if there is anything more we can do to make this right please reach out to us.

We genuinely appreciate your past support and hope you’ll give us another chance in the future to earn back your trust.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

We're truly sorry to hear about your disappointing experience, and we understand how frustrating it is when things don’t go as expected—especially more than once.

I do see that you have a replacement order in our system, and it’s scheduled to ship out next week. Our goal is always to send healthy, high-quality plants, but when shipping carriers encounter delays, it can unfortunately stress out our live products. That’s why we stand behind our warranty and offer replacements, Stark Store Credit, or a full refund back to your original method of payment—whichever works best for you.

While we’re sorry our live chat couldn't provide an immediate resolution, we want to assure you that every submitted request is reviewed thoroughly and responded to as quickly as possible. We’re committed to making this right and restoring your confidence in us.

Thank you for giving us another chance, and again, we sincerely apologize for the trouble.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

We’re very sorry for the inconvenience and frustration this delay has caused. We understand how important timing is, especially when it comes to live plants and travel plans.

I do see that your delivery date was already adjusted by one of our agents to arrive after your return home, based on the information you provided. We truly regret that your order has taken longer than expected—weather and harvesting delays this season have made it challenging to meet some of our original timelines, and we apologize for the lack of consistent communication during that process.

As a token of our apology, I’ve issued a discount on your order and refunded your shipping charge. You should see that reflected back to your original payment method within 3–5 business days.

We appreciate your patience and the opportunity to make this right.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

Thank you for your feedback, and we’re very sorry for the frustration this delay has caused. The delay was due to our supplier not yet delivering the hardgoods we need to fulfill these specific orders. We understand how disappointing this can be, especially for such a small but important item.

Please know that you never need to file a dispute to get a refund—we’re always happy to cancel any unshipped order and issue a full refund upon request. Our goal is to make this right and ensure a smoother experience in the future.

We appreciate your patience and the opportunity to resolve this.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

Thank you so much for the kind words and the 5-star review! We're thrilled to hear that you've had a positive experience with our shipping, communication, and warranty. It's always our goal to stand by our products and provide the best service possible. We truly appreciate your support and look forward to serving you again in the future!

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

Thank you for your feedback, and I’m truly sorry for the frustration this situation has caused.

We completely understand how disappointing it is to plan for your plants and have the delivery dates continually shift—especially without consistent updates. That’s not the experience we want for our customers, and we apologize for the lack of communication and clarity along the way.

This season has been especially difficult due to prolonged frigid weather in our area, which affected both our harvesting schedule and our growers. Unfortunately, that caused some orders, especially those with multiple plants or backordered varieties, to experience unexpected delays. When one plant holds up the entire order, it can cause frustrating ripple effects, and we’re very sorry that happened here.

I also apologize that you didn’t receive timely updates as things changed—we are actively working to improve our communication systems to avoid these kinds of issues going forward.

While we’re sorry to have lost your trust (and your business), we hope you’ll give us a chance in the future to provide the experience we aim for every time. If there’s anything else we can do to make this right, please don’t hesitate to reach out directly.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

I want to sincerely apologize for the confusion and frustration you’ve experienced.

I was able to locate your order right away using the order number you provided. I'm truly not sure where the mix-up occurred regarding the name on the order, but please know that your order is indeed in our system under your name and address. I appreciate your patience as we worked through the details.

After reviewing your order, I can confirm that the delay was due to one tree—specifically, the Jon-A-Red apple—being held up in our grading and quality assurance process. We take great care to ensure every tree we ship meets our quality standards, and in this case, that caused an unfortunate hold-up.

As a token of our apology for the inconvenience, I’ve gone ahead and upgraded the Jon-A-Red to one of our Supreme grade specimens at no additional cost to you. I’ve also processed a refund for the original tree as well as your shipping fee. You should see those funds reflected on your original method of payment within 3–5 business days.

Additionally, I’ve contacted our shipping department directly to ensure the rest of your order goes out without further delay.

Again, we’re very sorry this experience didn’t meet your expectations. We value your business and are doing all we can to make things right.

Réponse de Stark Bro's Nurseries & Orchards Co.

19 avr. 2025

Thank you for your review. We sincerely apologize for the delays with your order. The shipping issues were due to the severe weather conditions that affected much of the Northeast during February and March, and we truly regret the inconvenience this caused.

According to the FedEx tracking information, your package was delivered on April 16th at approximately 4:15 PM. We hope it arrived safely and in the quality you expect and deserve.

If there’s anything at all that didn’t meet your expectations, please don’t hesitate to reach out—we’re here to help.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

Thank you for your feedback, and we’re very sorry for the frustration this experience has caused.

We understand how important it is to receive timely and clear updates when placing an order, especially when it comes to live plants. I’ve reviewed your order and can confirm it was delivered on 4/9. However, I completely understand your concern given the delays and uncertainty you experienced leading up to that point.

This season brought unusually frigid temperatures and weather challenges throughout February and March, which impacted our ability to harvest and prepare orders as quickly as we would have liked. While we always aim to meet the estimated delivery windows provided at the time of ordering, environmental factors can sometimes cause delays beyond our control.

We truly regret the confusion and concern this caused and appreciate your patience during this busy and unpredictable shipping season. If there’s anything more we can do for you or if you have concerns about the plants you received, please don’t hesitate to reach out. We’re here to help and want to ensure you're satisfied.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

We're truly sorry to hear about the disappointment you've experienced with your persimmon trees and the trouble you've had with your claim. We understand how frustrating it is to invest time, effort, and hope into planting, only to have things not go as expected.

We deeply value the trust our customers place in us—especially our fellow veterans—and we would never intentionally overlook or dismiss a claim. If your photos or correspondence were somehow misplaced or not properly linked to your order, we sincerely apologize. That’s not the standard of care we strive to uphold.

Please know that we are committed to standing behind our plants and doing right by our customers. If you're willing, we’d appreciate the opportunity to review this again and make things right. Kindly reach out to us at info@starkbros.com or call 800-325-4180, and mention this review so we can prioritize your case and locate your original claim details. If needed, we're happy to reassess your photos or assist you with our warranty process.

We truly appreciate your service and your business, and we’re very sorry this experience left you feeling let down.

Réponse de Stark Bro's Nurseries & Orchards Co.

17 avr. 2025

Thank you for taking the time to share your feedback. I truly apologize for the confusion and frustration this experience has caused—especially after you’ve already placed your trust in us more than once.

I completely understand your concern about timing and how important it is for trees to arrive dormant and ready to thrive in your planting zone. You're absolutely right that in the South, things wake up much earlier than in the North, and delays can impact how a plant performs. While we strive to ship our trees at the optimal time for your zone, unexpected challenges—like frigid and inconsistent weather in February and March—set our harvesting and processing back this season, impacting our ability to meet our originally estimated ship dates.

Regarding the conflicting emails, I sincerely apologize for the confusion. After looking into this, it seems a system-generated update went out prematurely indicating your order had shipped, when in fact it had not. Thank you for providing the screenshot to help us track this issue down. We take this seriously and have already brought this to our technical team to ensure this doesn’t happen again.

I realize this has left a negative impression, and I am truly sorry this has been your experience. It’s never our intent to disappoint or cause uncertainty, and I’d love the opportunity to make this right if you’ll allow us. Please feel free to reach out directly to me directly and I’ll personally make sure your concerns are addressed quickly.

Thank you again for your honest feedback, and we’re very sorry to have let you down.