Stark Bro's Nurseries & Orchards Co. Avis 

I ordered half a dozen trees from Stark Bros, and one of them was dead on arrival. After a couple of months (to verify that it really was dead), I attempted to claim my 1 Year Survival Guarantee, but was not granted a replacement tree...or a similar product as a replacement... or, the purchase amount of a new tree, so that I could replace the tree myself. After multiple conversations with Stark Bros employees, I was still only sent a check for half the value of one tree! Terrible value for the amount of money that I spent, and terrible customer service!

ordered 200$ worth of items, they promised 2 weeks for delivery.

its has now been 1 month, i emailed 3 times, they keep saying its on its way, what a lie, they just had the shipping label created, 3 days later still has not shipped,

Thinking this would be a great place to order since it is only 3 hours from my house. Save your money, items i purchased from a different company in the USA Shipped faster and had better suppport.

support is the absolute worst here, would never purchase again.

I leave in USA for42 years long and so far I’ve never had seen such a great nursery as this nursery. I am a manager of Dennys restaurant for 21 years and usually I don’t leave any reviews for publicity. Anyone can trust Stark Brothers Nursery with close eye. They are truly amazing, fast responding, friendly and generous. They will not sell you anything that will not grow or not high quality products. I bought a peach tree from them and the plant has buds everywhere like i am getting fruit in few days. I requested them on next week a pink apple tree if they have it in stock. Now, you guys can think how satisfied customer am I . God may bless them and I wish them for great success in business.

Almost every item from over $900 order died!! NOW, this LYING CHEATING company is STEALING money from us, but giving us LESS TAX ON THE REFUND THEN WHAT WE PAID!! I WONDER HOW MUCH TAX THEY PAID IN VERSUS WHAT THEY CHARGED US FOR AND COLLECTED???? Maybe our lousy government should investigate actual criminals - THESE PEOPLE!!!

My experience with Barbara in customer service at Stark Bro's Nursery was extremely disappointing. When I called to inquire about the status of a delayed shipment, Barbara's response was beyond unhelpful. Not only did she dismissively state that they were too busy for my business, but she also claimed she lacked the authority to assist me. Instead of addressing my concern, she went on to overwhelm me with internal operation processes and challenges, completely disregarding the issue at hand. This level of disregard for customer concerns and lack of accountability is unacceptable. I hope Stark Bro's Nursery takes steps to improve their customer service and ensure that other customers don't have to endure similar experiences

Good & pretty marketing but poor on actual delivery of nursery stock. Company contracts with growers to produce the trees. Apparently oversight is poor. As was my experience when twice (2ce) this year my 3 month pending order was canceled.
There are many smaller nurseries with great product waiting to wow us.

The fruit trees and blueberries came quickly in fall.
The issue the 3 $60 peach trees are tiny compared to the size trees I got years back.
Only God knows how many years It will take these trees to bear fruit.
Their customer service is good just a lot of money for tiny tiny trees they should specify size when ordering and i could have saved $150 by not ordering--Pat Fale 920.918.9801

They offer a contact form on their website. I contacted them on June 21 and have received no response. I contacted them again on 9/7. Nothing yet.

I ordered three trees from Stark Bros. I received an email giving me a delivery date.
shortly after noon on that date I received a phone call informing me that the order needed to be cancelled. I asked why and was informed that the order had not cleared customs (the trees are shipped from the USA.). I asked why, as in what was the issue. The representative would not say and just kept repeating that it did not clear customs and they 'could only apologise.'
I then asked if the issue could be cleared so the trees could cross the border. The response was a loud 'No, we're done for the year.' followed by 'We look forward to seeing you next year.'
If there was an issue at the border, surely it makes sense to sort it and have the trees continue on their merry way rather than paying an additional shipping fee. It simply seems suspect.
Alternatively, if there was an issue at the border which the company refused to disclose, that certainly raises the issue of the quality of the trees.
Stark Bros may wish (the arrogance of that is mind-boggling) to see me order from them next year, but that will not happen.
Abysmal service.

Problem was regarding a North Star Cherry tree; clearly stated in the subject line. This is 7 years old tree that does not retain its fruit and is still less than 6 feet tall. The answer they sent was about thinning fruit on an apple tree. Clearly they did not read my concerns about the possibility of bad root stock on a CHERRY TREE..

I bought a Dwarf, everbearing, black mulberry tree from Stark Bros and they said it would arrive the week of May 7. It arrived May 7, delivered by Fed Ex who left the box in the hot south Florida sun. The box was hot to the touch. I hydrated the 4' tall, thin, bare tree that had tiny knots of closed buds for 24 hours, I planted it in a 25 gallon pot filled with Kellogs Above Ground Gardening Soil: took 2 of 2 cubic foot bags. I watered the empty pot. I removed the tree from it's long thin pot that came in the mail with the tree; I used the pot to make the indentation for the plant in the wet soil, and put the tree which had a fully developed root system which I loosened up gently into the hole the pot made. Custom fit. Next day, the 9th, the buds opened and tiny bits of green showed up; the 10th they opened more into what looks like tiny little branches. On the 11th day of May I used my rose bush trimmer to remove the top foot of the little tree to encourage those little lateral side branches to move out! The tree is wonderful! I won't remove the bottom buds that are greening. I'm going to let the tree grow to see if it wants to be a bush or dwarf tree. Thank you Stark Brothers! By the way, I prepared the slip by very slightly scraping the brown off so the inner creamy part of the tree was exposed, dipped the top of the tree that I removed immediately into root starter and stuck it in a waiting pot of above ground potting soil. I'm hoping!

2 of the 6 fruit trees purchased died. Not happy with the quality of the trees would have been better off purchasing at Lowes, Home Depot, or a local nursery.
These trees were more expensive than some of my local options I expected trees that were of better quality and bigger in size. Unfortunately, I waited too long and missed the refund window by a month will never purchase from this company again.

I purchased 10 semi dwarf apple trees 13 years ago from Stark Bro's. After hiring someone to dig the holes (lots of $), purchasing soil and fertilizer I cared for and waited for the apples to grow. I saw the first one 4 years later. Although I was told they were disease resistant they were not. No matter what I did these apples (which were few) were highly diseased and deformed. After putting so much time effort and money into these trees I contacted an Arborist last year. I was told these trees (semi dwarf) only last for 10-15 years. This was news to me. Their catalog did not mention this very important info. neither did their customer service rep. when I placed the order. I would have never purchased, went through all this trouble, waiting and financial loss had I known or been told. This was a huge investment for me. All I wanted was to pick my own apples in my yard. After I was told the info. on their short life span I contacted them. No apology. Just to do a hard cutting and hope for the best. These trees are crap and I'm devastated. I also purchased multiple blueberry bushes from them at the same time as apples. Terrible. And I purchased a fig tree. It was not in my zone. I told rep. this and she said just put it in the garage in winter and cover. I did. Tree was dead in spring. Contacted them and was told I probably got a bad one. They sent another and the same thing happened. I ordered 3 plum bushes, now 13 yrs. old and only produce plums less than the size of a small marble. What a waste!

they sent me wet almost dead plants... when we opened the box they smelled rotten..,

Stark sent me no instructions, just qr code crap I will never own a spy microwave agent radiation trash phone.

Upon retirement last year, I decided to try to start a small dwarf fruit orchard in my back yard, so I drove from St Louis up to Stark's home store. Their selection was very picked over, because I'd missed their spring sale the previous week, but one of their experts helped me select several trees. One of the five (a peach) never leafed out. They said they wouldn't have any dwarf peaches this year (2020) and refunded me the cost plus shipping, even though I'd picked it up personally, sooo..., gas money refunded. This spring the Jonathan apple that I had to buy to pollinate the Honeycrisp apple didn't leaf out, altho it had looked good last year. I called and asked for anything that would pollinate the Honeycrisp and they sent a Gala, which is doing ok so far. (I think it costs more than the Jonathan, but the lady said she'd have to find one that would work, since they'd sold out of some varieties.) They did have some trouble finding the record of my order, initially; but they kept at it and succeeded.
In July, the dwarf cherry looked sick, then died. I emailed to see if they had any idea why that might have happened, and got an offer to replace it next year, so long as I call them in late winter to see what they have growing. I called to verify this, since it had been a few months out of warranty and it looked like a disease had killed the tree, and I was told they'd replace it anyway.
Service merits five stars, but I took one off for the peach that failed to grow while all the others did. Maybe I've just been lucky with their service, but it certainly seems better than some have experienced.

I’m very sad to write a poor review considering I found them amazing up until last year when I received dead trees after dead trees and have still been refused a refund. Up until last year, they were absolutely the best. I have no idea what happened but I have spoken to half a dozen people, half a dozen calls, absolutely assured they’d honor their refund policy, but no refund. I can say they used to be one of the finest nurseries I have ever dealt with. I hope they pull it together, but for now, I can’t recommend them.

Purchased tree from StarkBro several times, they mostly sell bare roots.. but they are extra big and once the tree leaf out it will grow really quick, usually the following spring after it been put down on the ground. A few trees did not make it but they send replacement at the next spring for planting season.
I’m addicted with StarkBro as their products is affordable and also free shipping if you buy more then 125 dollars.

Their blueberry plants are no good but most of the trees are good quality. I wouldn't buy berries of that kind anymore from them. I'm used to growing berries have huge collection but these ones did not thrive were very bad to start with.