Strata Avis 

Jeff was really nice and he explained well what he needed to fix. Even taught us how to place the kitchen cabinet door that fell out

I purchased a home for my daughter to move into. A number of snags initially some of which were to be expected I suppose with a new build. The sales team at the Atrraction development were very good. The initial site manager - Tim - that we dealt with was also very responsive and helpful.

However his successor (Adam) - much less so! Downright rude & obnoxious when reporting information on an issue over the telephone (when in fact the message I had left him was to assist finding the fault quickly - thus saving him time)!

Has certainly left a sour taste in the mouth - will not consider purchasing a Strata home in the future i'm afraid. Unfortunately he has let a good team on the development down.

I am writing this review to warn prospective buyers about Strata Homes' post-sale customer care and their lack of builder accountability.

My 3-year-old property recently developed a displaced roof ridge roll. I brought in an independent professional roofer to undertake emergency repairs. Upon inspecting the roof, the roofer recorded video evidence and provided a clear professional assessment of the issue:

"No sticky stuff on it, it's not sticking... they didn't glue it properly."

"It shouldn't really have been done like that, it's not correct... it's just been bodged."

The professional roofer explicitly confirmed that this was NOT standard weather damage or wear-and-tear, but an inherent installation failure ("bodge job") present from day one due to sub-contractors failing to apply adhesive.
When I presented this clear video proof and the independent contractor's findings to Strata Homes, their response was deeply disappointing. Strata hid behind the expiry of their 2-year warranty, completely refused responsibility, and deflected the entire issue to NHBC.

To make matters worse, NHBC previously dismissed the claim simply because active water had not yet entered the house—ignoring the fact that I had to carry out immediate emergency repairs to protect the building and mitigate losses as required by policy terms.

It is not about the £120 repair cost; it is about basic fairness and customer care. Both Strata and NHBC are playing a game of passing the buck, leaving homeowners to pay out of pocket for clear builder blunders.

If you are considering buying from Strata Homes, be prepared for poor sub-contractor workmanship and zero support once your initial two years are up.

Poor is the only word I can say about this company and it’s not even those on site that are the issue mostly.

Response to the reply ….
In 18months I’ve cared for my garden so I know it’s not me though you have tried to blame me. May have to do with the mass amount of waste you left in my garden and the substandard levels of topsoil placed. Stop passing the blame and take responsibility. Regarding offering to fix, you offered to throw down a bit of topsoil and some seeds ?? Tell me how this fixes the rubble in my garden and the time and money I’ve had to put in because you wouldn’t sort it and I have to live in a place that was not suitable by standards or law ?

Original post
The engineers, builders, decorators etc always happy to fix an issue that some of the contractors have caused and usually point out other things which they can help so for them 5 stars great work.

The people in the office when you have a complaint to make are the issue. They are incompetent, arrogant bully’s who will do anything to make it feel like the issue is your fault.

For nearly 3 months now I’ve been battling with this people regarding my garden dying. I love sorting my garden and have taken pride in following there instructions and looking after it properly however 80% died off. They have blamed me for it, blamed weather, being close to a fence (even the parts 3m away from the fence), stated it’s normal to have rocks with metal poles running through them less them 30mm away from the top and other stupid reasons for why. They told me they were not coming to fix my garden so I had to try and fix it myself but also kept on at them about it. They finally send someone out after me hounding them to do their jobs correctly and found out my garden wasn’t levelled correctly and my top soil wasn’t up to the levels required by law and quality. Now they are saying they will lay some more top soil in some areas but not ones I’ve attempted to sort and are not going to fix any other issues that I have risen with them. This company is a shambles and is not trustworthy.

Strata home’s Anthem Beverley is an absolute shit show, the houses are poor value for money. estate is appalling unfinished roads shoddy landscaping customer care team are a joke the list is endless. Enough is enough. We have had no alternative but to involve our local MP and the council. Before you consider buying a house from these cowboys have a walk around Anthem and have a chat with the residents.BE WARNED DO NOT BUY A STRATA HOME.

The Anthem site in Beverley is a sight to behold, we have lived here since 2022 and really bought into the image that Strata push in their marketing.
Instead the development public spaces are a mess. With items missing, damaged, and in a state of disrepair. From Strata we do not even hear excuses, instead we get silence and a lack of passive and proactive engagement.
Internally our home is great thanks to the work we have conducted, however Strata Customer Care will do whatever they can to not repair or acknowledge an issue.
As a Strata customer you will become familiar with the NHBC complaints process and will likely face hours consulting with legal counsel regards your options.
A diligent reader of this Trust Pilot page will notice that the highly rated reviews come as a result of Strata employees (engineers) being incentivised to push for reviews.

Jeff and Ryan came together on 1st June to do some patching and painting and did an excellent job. Another great visit from these lovely chaps, resolving the last remaining cosmetic snags.

From the start we were blown away buy the helpfulness of Kathryn Read at Sublime . She went above and beyond at each step , we had full confidence in this wonderful lady . Honest and open it was an sbsolute pleasure to be sat in the office with her . She made us feel like she was dealing with old friends not customers . This lady is an absolute godend to Strata and deserves recognition from the company as she is irreplaceable. Thank you Kathryn for your patience and professionalism which she has in spades. Wish you well in the future .
David and Ellie xx xx

Strata Anthem Beverley is an absolute shambles. It is unfinished and what has been "finished" is to an atrocious condition. Strata don't care about how it looks grass seed all over the development was placed on top of concrete and rubble including the play park. Over 39 trees are missing or dead from the original plans and absolutely no pride has been placed in the landscaping of the development.

Roads are unfinished after 4.5 years and this simply should not be the case. We feel ignored, abandoned and treat like dirt on the soles or stratas shoes.

As a resident of Anthem in Beverley and living here for 4.5 years, it’s so frustrating the general landscaping of the site is very poor, numerous dead trees, numerous shrubs are dead, grass poorly laid, grass verge at the end of phase one footpath to Spark Mill Lane is extremely poor workmanship.

Footpaths laid and dug up and left with MOT. Roads have no topcoat on after 4.5 years. Tactile paving is cracked in numerous places.

Weeds in the drain grids, weeds on the edges of pavements and edges of road.

The play park is a shambles, the rubber matting is poorly laid with weeds growing through it rather than grass. Damaged equipment.

Residents are having to email constantly to get the play park bin emptied and this shouldn’t be the case, you have enough aftercare vans on this development daily, why can’t they empty the bin if it’s full?

The green spaces aren’t anywhere near the required standard planning department approved and as residents we will not permit handover to management company and therefore paying monthly fees for such diabolical workmanship until it is brought upto the required standard.

Strata development in Beverley is the worst new build development in Beverley in terms of general landscaping and for poor workmanship.

Strata don’t seem interested in getting these things resolved and the residents are having to consult with local councillors, MPs to try and get things resolved.

Would I buy another Strata home? No, the design is lovely, the development as a whole lets it down greatly.

Why have I put this review on here? Cause Strata delete any negative comments on social media and they are unable to delete comments on here.

I know Strata are aware as is Gemma Smith of these issues, I do hope Strata take action and begin to make this development what it should be.

It’s a little unusual writing a five-star review that comes with a rather large disclaimer!

This review is solely for Jeff and Mally, the two engineers who recently carried out remedial work on our home. Unfortunately, it is not a reflection of my experience with Strata’s customer care department as a whole, which, over numerous interactions, I have found to fall well below what you would expect when it comes to aftercare for what is likely the biggest purchase of your life.

That said, whenever engineers have (often finally!) been sent out, they have consistently been a credit to the company. Jeff and Mally were no exception. They were friendly, professional, knowledgeable and took real pride in their work. Everything was completed carefully and to a high standard, and they even took the time to sort a few additional issues while they were here without hesitation.

I genuinely feel for the engineers. They are the ones who end up standing on the doorstep of understandably frustrated homeowners, despite having had no part in the lengthy delays or poor communication from the customer care team who organise the work. We are still waiting for remedial work relating to water ingress first reported back in November, so our frustration certainly isn’t directed at the people carrying out the repairs.

It makes for a slightly conflicted review because the individuals doing the work deserve every bit of praise, while the system behind them has been incredibly disappointing. Jeff and Mally are exactly the sort of employees any company should be proud of. I just wish the customer care experience matched the standard set by the engineers on the ground.

Mally and Barry went above and beyond, and also provided a wonderful comedy due. Would recommend

Jeff came to help with some snagging issues with our door handles and was quick, efficient & friendly. Someone smiley and happy makes a huge difference especially when coming into your house.

Unfortunately, my experience with Strata’s aftercare and customer service has been extremely disappointing.

Whilst many of the defects in my new home have eventually been acknowledged and rectified, this has only happened after months of chasing, repeated emails and a great deal of persistence on my part.

Communication has been poor throughout. I regularly had to follow up for updates, appointments were rearranged at short notice, contractors failed to attend or arrived well outside agreed time slots, and there appeared to be a lack of communication between Strata and their subcontractors, resulting in further delays.

I was also disappointed by the manner in which I was spoken to by some members of the office team. On more than one occasion, I found the communication dismissive and unprofessional, leaving me feeling that my concerns were being treated as an inconvenience rather than handled with the level of customer care I would expect after purchasing a new home.

The overall process has been unnecessarily stressful and time-consuming. Simple issues that should have been been resolved promptly have taken many months, with some defects requiring multiple visits before appropriate action was taken.

To be fair, once issues were finally accepted, Strata did arrange for remedial works to be completed, and I appreciate the efforts of the contractors who carried out the work professionally. However, the customer journey to reach that point fell well below the standard I expected.

My advice to prospective buyers would be to keep detailed records of all communication and photograph any defects from the outset. I hope Strata takes the opportunity to improve its aftercare service, internal communication and the way customers are treated throughout the complaints process.

Jeff and Mally were very professional and friendly. They did a great job. Thanks Strata🥰

Jeff came to do the 6 month check on 29th April 2026 but I completely forgot to do the review until he stopped by today to sort out the creaks and cracks on the stairs.

Jeff was both professional and friendly throughout, chatty and listened to the things I felt that needed rectifying. All things that came up on the check are in the process of being sorted and were very happy with Jeff’s services.

I felt comfortable and safe with Jeff in the house and would be happy for him to come and work in our house at any time ☺️

I had a visit from Mr. Barry today. He deserves 5 stars and a good bonus from STRATA. He did a great job—and very quickly, too—and clearly explained exactly what the problem was. I wholeheartedly recommend him.

Jeff and Ryan went above and beyond in fixing the creaking of our house floor and they were professional and respectful in their dealings. Well done to you both.

Mally & Jeff were both professional and done a fantastic job.

Mally, Barry and Dave did an excellent work fixing cracks in walls, skirting boards and major squeaking in several parts of our house. They are very professional in their attitude and work.