Strata Avis 

The engineer from Strata addressed the snagging list for my property today. Most items were resolved, though a couple of them require follow-up action. Dave Innes demonstrated great professionalism in managing the process. Much appreciated, Dave.

As part of the aftercare Strata provides, Simon came around today to do a 6 month inspection of the house, to look for any issues that needed sorting.
Simon was so friendly and fantastic at his work. Nothing was too much trouble and his walk around was thorough and detailed, even picking up on issues that we had missed and never pointed out! Really fantastic service!

The lovely, friendly Jeff at Strata came to do the stair strings. He has done a great job and left the staircase clean and tidy. Thank you 🙌🏻

Wonderful guys. Great job done. Love it👍

Once again Mally does a great job. My creaking floorboards no longer creak. Always has a smile and goes above and beyond. Top marks.

Lovely man Jeff came for our 6 month inspection. He spotted issues we hadn’t and confirmed that these works would be completed. Very courteous and professional

Very helpful staff

Since we moved in to Strata, its been one issue to another issue, I can overlook little issues as I wasn't even expecting it to be perfect, but issues like movement constraint and water leaks are highly unaccepted. The most recent issue issue, there was a water leak on the ceiling of the guest toilet, the engineer came to look at it and said he cant find any leaking, and also lied that I told him I poured a bucket of water on the floor. I have sent over 5 emails back and forth with their customer service and all they keep saying is that because there is no leak there is nothing that can be done, Last night I had my bath there again, and there was water on the ceiling again same place. and you are telling me there is nothing that can be done, so are you saying I bought anew house and I can not use my bathroom, this is ridiculous. Please, does anyone know any authority, firm or bodies I can report this to. the other time to they had to cut my window so i can pass my furniture through as there was very minimal movement allowance on the stairs.

Barry came today to refit a door handle that hadn’t been installed properly by the builders. He was polite, friendly and completed the job quickly and efficiently. A pleasure to meet him.

Jeff couldn't have been better - came to do my 6 month settlement assessment, found all the little bits (some I'd missed myself), and took care of them no trouble. Efficient, great work, and genuinely brightened my day. Much appreciated.

Just had our 6month maintenance visit.
Jeff was professional and courteous throughout. Inspected the house top to bottom and pointed out things that we hadn’t even noticed. Really good aftercare from Strata. Thank you very much.

Easy booking system , we were left to explore the show home at our own pace. Friendly, knowledgeable staff.

Excellent 6 month service performed by Simon. Very knowledgeable and helpful, thank you very much.

Reserving our first home has been one of the most exciting and life-changing experiences for us, and Lorna has been an incredible part of that journey. Her support, guidance, and genuine care made the whole process feel so special. We still have a long way to go, but if Strata continues the way they have started, we know we are in very safe hands.

No major difficulties with Desire in Leeds, large size ,well-made houses at an affordable price for the quality and area, communicative customer service (no problems from start to finish) ,we are happy in our new home :-)

Jeff has done a great job of replacing our kitchen cupboard door

Jeff is absolutely amazing kind and professional.

Thank you very much Jeff 😊

I really appreciate Mally and Simon for brilliant work in rectifying the issues I had of fixing bathroom, sorting out leaking and pointing out problems in the house that one could overlook. They came in time and were joyful in the work they do. They ensured they left the house clean after the mess of any work they did.

I have lived in a Strata built home for three years, and while there have been several issues during this time, one recurring problem demands to be highlighted due to its severity and the impact on multiple households in our area.

Every eight months without fail, the main waste pipe becomes blocked, causing water and sewage to back up into our kitchen sink and downstairs toilet. This is not only distressing but entirely unacceptable, especially in a home with young children where hygiene is critical.

Despite the scale of the issue and the fact that several neighbours are experiencing the same problem, Strata has repeatedly refused to take responsibility. Their position is that the shared waste pipe running through our gardens is not their concern. After paying privately for a professional inspection, we were informed that the pipe contains structural defects, bumps that cause waste to accumulate and block the system. Strata dismissed these findings outright. Despite sending them clear video footage and a report from the drainage company showing the defect, they pin the blame on us and say we caused the issue. They sent their own service team out on one occasion and one occasion only, not multiple occasions as they falsely stated, for an inspection and unsurprisingly, they reported no issues and again blamed the residents.

We are now facing this problem for the third time, and it is clear that the pipe was installed incorrectly. Yet Strata continues to deny any accountability, leaving residents to repeatedly pay out of pocket for a fault that originates from poor design and installation.

Strata present themselves well at the point of sale, but once you move in, the support quickly disappears. For anyone considering buying a Strata home, be aware: when serious issues arise, you may find yourself completely on your own. I wouldn't trust them as far as I could throw them.

Bought the house in 2020 and the sale process was smooth and fast. Unfortunately, the problems started shortly after the 2-year warranty expired.

Our ensuite bathroom window began leaking. We were initially told the warranty for this was 10 years, only to later be told it was actually just 2 years, so nothing would be covered.

We then discovered that a blocked pipe on our property was causing issues for all our neighbours. Strata refused to deal with it, stating it was on our property as it is located in front of our house. As a result, we paid ourselves for a company to flush the pipe and also paid for a video inspection report. The report showed that the pipe has a bulge, which is causing the repeated blockages.

Strata acknowledged this but then sent someone from the same company that originally carried out the work to inspect the pipe. Unsurprisingly, they reported that nothing was wrong. The lack of impartiality here is extremely frustrating.

We are now left with a pipe issue that has not been properly resolved and must be cleaned at our own expense every 8 months. Overall, this has been a very disappointing experience after the initial purchase, with poor accountability once the warranty expired.

Update:

I have contacted the supplier of the ensuite window and was informed that they now only offer a 2-year warranty on their work due to a change in company policy. However, when we purchased the house, we were explicitly told that the window warranty was valid for 10 years from the supplier.

As a result, we are now left with a defective window that cannot be left open when we are away from the property, as even a small amount of rain causes significant water ingress into the bathroom. This is clearly not acceptable.

Update 2:

We have also been told that the CCTV footage from the company that cleaned our pipes is not relevant. However, it seems more than coincidental that the issue is occurring at the exact same location where the private drainage company we instructed identified a bulge in the pipe.

Furthermore, we have since been advised that the entire drainage system has been incorrectly constructed. All drainage from our property should discharge into the main pipe, but instead it currently feeds into a secondary pipe that runs parallel to the main one.