Appauling service from TGA / Heartway ordered spare parts for a Vita X some 12 weeks ago and despite 2 false promises still waiting for a delivery date. Also made a service booking some 3 weeks ago... Voir plus
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If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus
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Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus
L'entreprise a répondu
Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Coordonnées de contact
Woodhall Business Park, CO10 1WH, Sudbury, Royaume-Uni
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
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A répondu à 82 % de ses avis négatifs
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Réponse de TGA Mobility
Amazing
Farnborough store.
Garry and David went above and beyond in helping me with my chair. As needing a wheelchair is new to me I felt at ease and extremely comfortable. They not only were amazing but they have given me my freedom back. Thank you
Joanna

Réponse de TGA Mobility
Do not miss out looking at them
On the phone when you call them its like calling your best best friend so nice at the start you now thay are there for big things and little do not matter you get the all from them my ride needed a lot of work and bill was going to be big but from the start thay lowerd my stress did tell me all step bye step work fast to get my ride back fast txted me updates and called me now and then telling me how things were going my ride came from them long I go tryed others who let me down bad and did bad work but them no it came back as new riding better all things Fixed bill ended up being lower then I planed dropped it at home. 1st ever Bill I been so happy to pay and now booking it in for a service end of year for as long as I have it now and go back to them to have it Fixed from now on and buy my next new one from them as thay sell the best out there just look at them.

Réponse de TGA Mobility
Great knowledge and very pleasant to…
Great knowledge and very pleasant to deal with
Great company

Réponse de TGA Mobility

Réponse de TGA Mobility
Over and above expectations
Over and above expectations. The telephone advisor Sam was excellent as was Greg the delivery guy. I honestly can not fault T.G.A. the aftercare is so good.

Réponse de TGA Mobility

Réponse de TGA Mobility
Dealt with Tga for 25 years very good…
Dealt with Tga for 25 years very good very professional

Réponse de TGA Mobility

Réponse de TGA Mobility
NOT recommended
Update: I also posted this review on TGA’s facebook page and was pleased when someone commented on it, apologising and saying they’d contact me.
Not only has no-one been in touch, all reviews have been deleted from the Facebook page. That speaks volumes.
A mobility shop managed to fit the new battery but the range has improved only by 0.2 miles. A helpful TGA engineer has now checked my scooter but didn’t find any reason for its poor range. So now I’m stuck with a £2.5k scooter that does only a third of the ‘up to 12 miles’ in its description. I’m really disappointed, especially as the only option left is to take further action.
I hope TGA is proud of itself.
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Excellent pre-sales service. I was able to try out several scooters to make sure they could cope with the places in which they’d be used. Settled on the Minimo Plus with the longer range battery, supposedly up to 12 miles on a charge. Huh! Maximum range has consistently been just under 4 miles. When I complained to TGA, I was told to see how far it went and go only that far. As a result, I got stranded whilst out.
As others have said, e-mails and phone calls, even to the CEO (does Daniel Stone even exist?), go unanswered. My Minimo has broken down twice, leaving me waiting for an engineer for 3 or 4 weeks. Finally, after I’d had the scooter a year, an engineer told me the battery fitted is the standard range, 10.5, which is not what I ordered or paid for. Of course, the paperwork shows nothing different and it’s been impossible to see which battery was supplied. After numerous e-mails (with the help of CAB) and phone calls, TGA finally sent me a new battery that arrived immediately before Christmas but a) it STILL isn’t the one I ordered(it’s the standard range) and b) it’s impossible so far to fit it. There are no instructions and no engineers available anywhere over the festive period, so I’m stranded again.
Such a pity - IF it functioned as it should, it would be a great little scooter, as it copes with hills and rough ground admirably. However, with such appalling after-sales service from the company PLUS an unreliable scooter that doesn’t match its description, I wouldn’t dream of buying from this company again and most certainly don’t recommend it to others.

Réponse de TGA Mobility
TGA does a really great job they help u…
TGA does a really great job they help u with what scooter u may need when phoning and help u all through the process of getting a suitable product for yourself.

Réponse de TGA Mobility
My Scoozy
The Scoozy I have got it's out of this world
For a cross between a powerd wheelchair and a mobility scooter it does all that it says it will do the only problem it has is
the battery's they don't like the cold so
when it is cold 🥶 u will not get the average
miles out of it and sometimes it will only go
at speed 2 but when it warms up it works perfectly.Thank u all at TGA for all the help u gave me it's much appreciated 👏

Réponse de TGA Mobility
The usb charger is great when your out…
The usb charger is great when your out and about

Réponse de TGA Mobility
TGA were very helpful from my initial…
TGA were very helpful from my initial enquiry with Sam, through to Russ coming to my home to demonstrate the autofold. I also had a call after I had purchased to see if I was happy and if I needed anything else. Would definitely recommend TGA and my mínimo autofold scooter.

Réponse de TGA Mobility
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