TGA Mobility Avis 

794
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Appauling service from TGA / Heartway ordered spare parts for a Vita X some 12 weeks ago and despite 2 false promises still waiting for a delivery date. Also made a service booking some 3 weeks ago... Voir plus

Noté 5 sur 5 étoiles

If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipement de mobilité
  2. Fournisseur d'équipement pour personnes handicapées

Écrit par l'entreprise

At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

794 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 82 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(794)

147 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, very helpful on the phone and super fast delivery.

26 février 2026
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your great review! We are really pleased to hear you found our team helpful on the phone and that your delivery arrived quickly.

Noté 5 sur 5 étoiles

Looks good on delive

Looks good on delivery.

2 mars 2026
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your great feedback. We are delighted to hear everything looked good on delivery. We really appreciate you taking the time to leave a review.

Noté 5 sur 5 étoiles

Had in stock

Had in stock, quick delivery.

5 février 2026
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you, Keith, for the 5-star review.

Noté 5 sur 5 étoiles

Very helpful people

3 février 2026
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you very much for your kind review. We are so pleased to hear you found our team helpful it’s greatly appreciated.

Noté 5 sur 5 étoiles

Amazing

Farnborough store.
Garry and David went above and beyond in helping me with my chair. As needing a wheelchair is new to me I felt at ease and extremely comfortable. They not only were amazing but they have given me my freedom back. Thank you

Joanna

13 février 2026
Avis spontané
Logo de TGA Mobility

Réponse de TGA Mobility

Hi Joanna,
Thank you so much for your lovely review. We are so pleased to hear that Gary and David at our Farnborough store were able to support you and make you feel comfortable throughout the process.
It’s wonderful to know your chair has made such a positive difference. Your kind words mean a great deal to us. Thank you again for taking the time to share your experience.

Noté 5 sur 5 étoiles
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your review, Michael. We are delighted to hear you were happy with the service and really appreciate your feedback.

Noté 5 sur 5 étoiles

Do not miss out looking at them

On the phone when you call them its like calling your best best friend so nice at the start you now thay are there for big things and little do not matter you get the all from them my ride needed a lot of work and bill was going to be big but from the start thay lowerd my stress did tell me all step bye step work fast to get my ride back fast txted me updates and called me now and then telling me how things were going my ride came from them long I go tryed others who let me down bad and did bad work but them no it came back as new riding better all things Fixed bill ended up being lower then I planed dropped it at home. 1st ever Bill I been so happy to pay and now booking it in for a service end of year for as long as I have it now and go back to them to have it Fixed from now on and buy my next new one from them as thay sell the best out there just look at them.

4 décembre 2025
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you so much for your kind review, Adrian. We are really pleased to hear we were able to put you at ease and keep you updated throughout the work. It means a lot to know you were happy with both the service and the outcome. We truly appreciate your continued support and look forward to seeing you again in the future.

Noté 5 sur 5 étoiles

Great knowledge and very pleasant to…

Great knowledge and very pleasant to deal with
Great company

28 janvier 2026
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your kind review, James. We’re really pleased to hear you found the team knowledgeable and pleasant to deal with. We truly appreciate your feedback.

Noté 5 sur 5 étoiles

Eric was excellent in every way

Eric was excellent in every way
Most informative

30 janvier 2026
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you, Mr Ovall! We’re glad Eric provided excellent and informative service.

Noté 5 sur 5 étoiles

Over and above expectations

Over and above expectations. The telephone advisor Sam was excellent as was Greg the delivery guy. I honestly can not fault T.G.A. the aftercare is so good.

8 décembre 2025
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you so much for your lovely review, Heather. We’re delighted to hear that Sam and Greg provided such excellent service and that you’re happy with the aftercare. Your feedback really means a lot to T.G.A.

Noté 5 sur 5 étoiles

Service

The items were delivered as promised and the quality seems good.

27 décembre 2025
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your review. We’re pleased to hear your items were delivered as promised and that you’re happy with the quality. If we can help with anything in the future, please don’t hesitate to get in touch.

Noté 1 sur 5 étoiles

NOT recommended

Update: I also posted this review on TGA’s facebook page and was pleased when someone commented on it, apologising and saying they’d contact me.

Not only has no-one been in touch, all reviews have been deleted from the Facebook page. That speaks volumes.

A mobility shop managed to fit the new battery but the range has improved only by 0.2 miles. A helpful TGA engineer has now checked my scooter but didn’t find any reason for its poor range. So now I’m stuck with a £2.5k scooter that does only a third of the ‘up to 12 miles’ in its description. I’m really disappointed, especially as the only option left is to take further action.

I hope TGA is proud of itself.

———————————————————————————

Excellent pre-sales service. I was able to try out several scooters to make sure they could cope with the places in which they’d be used. Settled on the Minimo Plus with the longer range battery, supposedly up to 12 miles on a charge. Huh! Maximum range has consistently been just under 4 miles. When I complained to TGA, I was told to see how far it went and go only that far. As a result, I got stranded whilst out.
As others have said, e-mails and phone calls, even to the CEO (does Daniel Stone even exist?), go unanswered. My Minimo has broken down twice, leaving me waiting for an engineer for 3 or 4 weeks. Finally, after I’d had the scooter a year, an engineer told me the battery fitted is the standard range, 10.5, which is not what I ordered or paid for. Of course, the paperwork shows nothing different and it’s been impossible to see which battery was supplied. After numerous e-mails (with the help of CAB) and phone calls, TGA finally sent me a new battery that arrived immediately before Christmas but a) it STILL isn’t the one I ordered(it’s the standard range) and b) it’s impossible so far to fit it. There are no instructions and no engineers available anywhere over the festive period, so I’m stranded again.
Such a pity - IF it functioned as it should, it would be a great little scooter, as it copes with hills and rough ground admirably. However, with such appalling after-sales service from the company PLUS an unreliable scooter that doesn’t match its description, I wouldn’t dream of buying from this company again and most certainly don’t recommend it to others.

30 juin 2025
Avis spontané
Logo de TGA Mobility

Réponse de TGA Mobility

I can see you’ve spoken to our Aftersales team today. We will arrange for an engineer to visit you as soon as possible and will call you to confirm next week

Noté 5 sur 5 étoiles

TGA does a really great job they help u…

TGA does a really great job they help u with what scooter u may need when phoning and help u all through the process of getting a suitable product for yourself.

15 décembre 2025
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your lovely feedback. We’re so pleased to hear our team was able to support you and help you find the right scooter. Your comments mean a lot to us!

Noté 5 sur 5 étoiles

My Scoozy

The Scoozy I have got it's out of this world
For a cross between a powerd wheelchair and a mobility scooter it does all that it says it will do the only problem it has is
the battery's they don't like the cold so
when it is cold 🥶 u will not get the average
miles out of it and sometimes it will only go
at speed 2 but when it warms up it works perfectly.Thank u all at TGA for all the help u gave me it's much appreciated 👏

15 décembre 2025
Avis spontané
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you so much for taking the time to leave such a great review. We’re delighted to hear how much you’re enjoying your Scoozy and that it’s doing everything you expected it to do.

Thank you also for your helpful feedback regarding the batteries in colder weather — we really appreciate this insight. We’re so pleased our team at TGA could support you.

Noté 5 sur 5 étoiles

The usb charger is great when your out…

The usb charger is great when your out and about

4 décembre 2025
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you very much for your five-star review! We really appreciate you taking the time to share your feedback.

Noté 5 sur 5 étoiles

Scooter cape

Outstanding service, fast to send out

29 novembre 2025
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you for your kind words! We're thrilled you were happy with our service.

Noté 5 sur 5 étoiles

TGA were very helpful from my initial…

TGA were very helpful from my initial enquiry with Sam, through to Russ coming to my home to demonstrate the autofold. I also had a call after I had purchased to see if I was happy and if I needed anything else. Would definitely recommend TGA and my mínimo autofold scooter.

17 novembre 2025
Avis spontané
Logo de TGA Mobility

Réponse de TGA Mobility

Thank you so much for your kind words! We’re delighted that Sam and Russ could provide helpful support.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus