Bunch Avis 

Safaa was quick and efficient and extremely helpful in getting me the best deal.

I spoke to safaa today on the phone and she was amazing! She was so helpful with helping us renew our contract with bunch. Thank you Safaa, we appreciate your patience help and kindness!

Bunch has made everything far more complicated

Bunch is supposed to make managing your bills “a whole lot simpler”, but my experience has been the complete opposite.

My broadband was suddenly disconnected with no warning whatsoever. Bunch’s own website states that customers will receive an email 42 days before their contract ends, including renewal instructions and details of their options. I received none of this. I only discovered my broadband had been disconnected when I came home to find I had no Wi-Fi.

I then booked a callback for 3pm on Monday 24 August to try and resolve the situation. I waited the full 15 minutes for the call — and nobody called. No explanation, no apology, nothing.

Both my partner and I work full-time from home, so this has had a real impact. We have had to purchase additional mobile data simply to be able to work, creating unnecessary expense, disruption and stress that could have been completely avoided with basic communication and customer service.

The irony is that Bunch claims to make bills simpler, yet this experience has done the complete opposite. What should have been a straightforward contract renewal has resulted in a disconnected broadband service, additional costs, wasted time and an incredibly frustrating customer service experience.

I’m now waiting for instructions to return the router and have no intention of continuing as a customer.

Based on this experience, I would not recommend Bunch at all. I would strongly advise anyone considering using them to think twice.

The worst ever company to deal with!!

After being with them for almost 3 years, we discovered that we are in debt to the British gas company for £3270 while been charged monthly for our electricity bills by Bunch, and this after discovering that they had registered us to a wrong apartment and they said that they had corrected this and sorted it out and then they mentioned that it's the British gas company that was refusing our address transfer to our actual address, they never mentioned that they were not paying our bills and that they made us in debt of this fortune while charging us regularly since April 2024!!!!!

What a mess to deal with and where had our money gone?!! we don't actually know!!!! How have we been charged monthly with debit card by Bunch to find out now that our bills had never been paid by them for the past 2 years!!! How is that even possible??
And now no one to reach out to or to be able to speak with, every enquiry takes ages to respond if they ever do, please stay away from this company and don't waste your time with them!!

Aaliyah, very helpful answered all my queries very well

If I could give this company 0 stars, I would.

We have had nothing but problems with them, for over 18 months. You spend hours on hold trying to speak to ANYONE, and their email responses are mostly AI garbage, going round in circles until you’re at the end of your rope.

When they ‘renewed’ our contract after our first year, they didn’t actually renew it, they opened an entirely new account parallel to our main account (which we were not aware of, and couldn’t see any evidence of on the online portal, so had no idea it existed). We started getting threatening ‘outstanding payment’ emails, despite paying our bills on time every month. The email ‘support’ was entirely useless. When we eventually got through to a human after literally days of waiting on hold for 1.5 hours+ until it cut us off (three days on the run), they had no idea why we were getting the emails, and told us they’ve ’investigate it’. They said it was an error, and not to worry as our accounts were paid up to date.

The next month, another email. And again, days on end trying to contact someone at this incompetent waste of time company.

They tried to fob us off yet again, claiming it was an error.

The third time it happened, I was not ending the phone call until someone explained what was actually going on, because at that point the emails were threatening legal action…for ‘unpaid’ bills that were fully paid!!!

One staff member called Lucie was the only one who finally did her job and escalated the issues to her manager etc. They then discovered THEIR massive error of opening a second, hidden account that only they could actually see existed. They supposedly closed that, and by this point we were transferring our business to Octopus (who have been a million times better, and entirely more competent from the beginning than The Useless Bunch).

They tried on multiple occasions to block our transfer over to Octopus. Not only did they not have the decency to wipe out the ‘admin charges’ and bogus cancellation charges they were trying to add on to our final bill, but they’ve now started trying to pull the same nonsense again, sending outstanding payment emails, which again, aren’t showing up on the portal.

We blessedly switched away from them at the start of this year, yet they’re still trying to extort money out of us.

I attempted to go to the Energy Ombudsman about this scam company, but because they don’t actually supply the energy themselves, it was a dead end. They sit in a grey area, essentially ungovernable, and able to pull whatever scam tactics they want to extort money out of you, even after you think you’ve escaped their nonsense.

I’m once again sat on hold, having to deal with them yet again, to resolve their endless issues stemming from their own incompetence and errors. And since the Energy Ombudsman can’t do anything about them, our next step is getting in touch with Watchdog and a contact at the BBC. And we will take them to court, if it comes to that.

No one should have to put up with the stress and incompetence of this company. Steer as far clear of them as you can. The nightmare never seems to end with them!!!

Was never a part of bunch and was charged a months subscription for a property l am not in or ever have been.

Excellent customer service and a credit to the team. Thank you, Diego!
Highly recommended!

If I could give them zero stars that would be generous! They have repeatedly taken money from my credit card without my permission. I have to chase them to get my money back. My daughter left her student rental property 2 years ago and still they didn’t close the account. Kept harassing her even though we didn’t owe them any money. I had to intervene as they were incredibly rude and dismissive of her when she called them.
Avoid at all costs as they are awful and that’s an understatement

Just terrible.

Please don’t use the Bunch, there energy prices are definetly higher then if you find your own like octopus etc. They take so long to set up utilities that I was getting harassed by the water company and ended up having to pay them directly.

The customer service is so poor, it’s so difficult to speak to anyone due to their small open hours, and then when you get through they tell you to email anyway and they can’t help. They take so long if ever to reply to emails.

Beware of trying to cancel your contract with them will also take a hell of a lot of effort.

Cameron Barret at The Bunch was absolutely brilliant. Genuinely one of the most helpful people I’ve dealt with. He was patient, knowledgeable, friendly and went above and beyond to make everything easy for me. Nothing felt like too much trouble, and he made the whole experience stress-free from start to finish. An absolute credit to The Bunch. Give this man a raise!

A huge thank you to Safaa for helping me set up our utility contract with Bunch! Setting up bills for a new place can be super stressful, but Safaa was incredibly patient, took the time to explain every step clearly, and answered all of our questions without making us feel rushed. Truly fantastic customer service from start to finish!"Johnkennedy

SCAM ALERT — STAY AWAY FROM THIS COMPANY!

Honestly, one of the worst energy companies I have ever dealt with. I have been trying to get away from Bunch for 2 YEARS, and somehow there is always another bill, another problem, or another amount they claim I still owe.

Yesterday, they took money from my account TWICE on the same day. After dealing with problems for two years, this was the final straw.

The customer service is absolutely terrible. It is extremely difficult to get hold of anyone, and when you finally do, actually getting the problem resolved feels impossible.

You keep paying, yet somehow they still claim you owe more money. The whole experience has been incredibly frustrating and, honestly, feels like a scam.

🚨 I strongly DO NOT recommend Bunch.

Judah was great, he was very clear and helpful.

The service in general was excellent, and Camron was of great help!

I moved out of my old property 1 year ago. Bunch have been sending me weekly emails detailing an ‘outstanding balance’ following my final bill. My final bill was sent in 2025, I was in credit and refunded and no new updated bill has been sent to me.

It’s been several weeks since I emailed Bunch asking for the reasoning behind this but of course, you do not get a reply but continue to receive emails harassing you for money.

Despite how quickly they respond to negative reviews on here asking you to put a formal complaint in or to provide more info, they still don’t contact you. I put my ‘formal complaint in’ WEEKS ago, and provided info relating to my review weeks ago and still nothing.

I thought my nightmare with this company was over and I can’t believe they are contacting me with unexplained charges all this time later. I’ve asked for my data to be deleted from their system, and the automated reply email says someone will be in touch about my deletion request within 24 hours and that was weeks ago. It’s truly a joke of a service and I warn everyone to stay far away. Their service is immoral and deceptive, with exorbitant standing charges and months without receiving bills. Credit shows thousands of pounds and then suddenly shows barely anything in the matter of weeks!

Stop emailing me and delete my data from your system.

AVOID

Bunch are supposed to make your life easier by combining your bills…they have in fact only made my life more miserable and cost me more money :(

I think this is my 3rd review and the incompetence remains staggering, so after they decided we owe them substantial debit I called today to see what they would be willing to accept as a payment plan, only to be told that it was too little (even though the mistake was theres) and that the credit control team would send a courts summons

Also I am a vulnerable customer which they have been told numerous times including there CEO and this was never flagged.

So basically this company likes to bully vulnerable people as they did with me (not defamation cause it happened)

just so your media team can learn
Defamation is a false statement presented as a fact that harms a person's or business's reputation. It lowers a person in the view of others, causes people to avoid them, or exposes them to hatred, shame, or ridicule

Jordan was extremely kind, helpful and clear in handling the renewal discussion and my need to cancel my services due to moving overseas.

Do not go with this company ! Choose anyone else.
Everyone is in the same situation hard to get accounts closed no refunds for accounts in credit . Illegal emails saying you have been under billed after accounts closed.
Avoid at all costs. !!!