Bunch Avis 

This is the worst company i have ever dealt with .. they communicate with no coordination on previous communication, no end to end ownership of issues. I have never dealt with a company like this before, my final statement wss factually incorrect and never did they understand previous communication .. couldnt supply me with details from phone communications and every communication was factually incorrect .. pls pls do not use this company, even escalating to CEO .. no action taken or confirmation of their communication with me ... and .. the biggest issue, is customer service .. so many people communicating without any knowledge of any communication before .. customer experience 0 .. Elliot, you need to revamp customer service .. diabolical .. still recieving factually incorrect statements .. awful

Made it very simple to set it all up

I wish I could give zero but I don’t recommend at all it’s been months now trying to resolve my water bill which they first claimed I owed which it was noted they had the wrong address with Thames water. Been trying to get the closing bill since June with refund as I’ve been paying way more than expected.

2 months in a row they took money when the account should be on hold contacted Thames water myself and they noted it doesn’t take two months to confirm a final bill. Tried calling the colleague assigned to the case who seems to always be in a meeting and been told I would get a response repeatedly still nothing.

Raised a complaint and they closed the complain when the issue is still ongoing getting repeated Ai response remail

Completely useless company. Terrible internal communication, have to call/email several times every time there is a problem. Very disorganised. Very difficult to talk to anyone. Poor value for money, at lot more complicated than just setting up your utilities yourself. Wouldn’t recommend to my worst enemy.

This company is an absolute nightmare and I would strongly advise anyone to stay away.

My university housemates and I set up our package with Bunch in mid-July. As the lead tenant, I asked Bunch to email my housemates so they could set up their own accounts. It took around five emails before I even received a response, and then another couple weeks for the accounts to actually be sorted.

We are now trying to make our payments, but the system keeps saying there are insufficient funds, despite this not being the case. All of us have tried repeatedly to contact Bunch by email and phone, but we have received no useful help. We have now been told we have until the end of today to make the payments or our water service will be cancelled.

Even worse, we have each been charged an additional £100 late fee, despite the reason we cannot make the payment being an issue with Bunch’s payment system. It is completely unacceptable to charge customers a penalty for a problem that is not their fault.

The internet service has been just as bad. When we signed up, the WiFi box arrived and I received an email saying an engineer would attend within the next few days, although no specific date or time was provided. We were warned that if we missed the appointment, we could be charged another £100. The engineer never even turned up, and it took approximately a month before our WiFi actually started working.

The communication, customer service and overall service have been appalling from start to finish. We have repeatedly tried to resolve these issues and have been left chasing Bunch with little to no response.

I am extremely disappointed and frustrated with this company. I will be taking this further, including considering a Small Claims Court claim, if Bunch does not resolve these issues, refund the inappropriate charges and provide an adequate explanation for what has happened.

Avoid this company if you can.

DO NOT USE THIS SERVICE. It is impossible to get into contact with anyone from Bunch after they’ve sold a package to you. They have entirely ignored my cancellation email (which i wrote after finding out they they were charging me double the direct rate for wifi, water and electricity), 2 weeks later they are sending packages to my flat (which i haven’t even moved into yet) and still arranging wifi installation appointments, they have entirely ignored my cancellation and have kept harassing me constantly. I would give 0 stars if i could. A service like this might be handy as a student in a house share with multiple people. but if not AVOID AT ALL COSTS!!! They will try to steal from you and will ignore all communication attempts you make.

Angelica is so lovely, she answered my question and helped me understand my situation so quickly!! Many thanks x

Corin was great, I had been meaning to look at my account for a while but totally forgot until he called and sorted it all out!

Timi was great and very helpful, bunch are fine as a company.

The way that treating the costumers very professional

Don't ever make a mistake to use this company. Absolutely terrible company, awful customer service experience. Tried to steal from me, I had to block them out of my bank account. Suddenly Ridiculous fees showed up from no where even though I showed them with bank statements my proof of payments. They went ahead to give me a county court judgement saying am owing them. This is the worst company and experience I have ever had in my entire life.

Honestly, I don’t think Bunch is worth it unless you are living in a large shared house with four or more people.

The concept itself is very good. Having separate accounts for each housemate and being responsible for your own share of the bills makes things much easier and avoids arguments about people not paying. That part of the service has genuinely been useful.

However, for just two of us, the convenience has not justified the cost. The tariffs are very high and, over the course of the year, we ended up paying around £700 more than we expected based on our actual usage and final reconciliation.

The biggest issue, though, has been the customer service. Communication is incredibly difficult. Emails often take a long time to receive a response, and when someone does reply, it is usually a different person each time who doesn’t fully answer the question. Calling isn’t much better — it can take ages to get through, only to be told that your query will be passed on to the relevant team. In our experience, that often meant having to chase again ourselves.

We also had a major issue setting up our water account with Thames Water. It took around three months to get sorted. Eventually, I contacted Thames Water myself to find out what was happening and discovered that Bunch had sent a request which required us to approve something, but this had never been properly communicated to us. Had I not contacted Thames Water directly, I have no idea how much longer it would have taken.

The end-of-contract process has been just as slow. It took Bunch around a month after our contract ended to send us our final statement. We are now in credit and owed money back, but the email says it can take another month for that money to be returned. So potentially two months from the end of the contract before receiving money that is owed back to us.

Overall, I really like the idea behind Bunch, and I can see how it could be useful for a large student house where splitting bills between several people is difficult. But for a two-person household, I wouldn’t use it again. The high tariffs, slow communication and constant need to chase things yourself outweigh the convenience.

Corin Matthews was very helpful. Give him a raise.

DO NOT USE
After not renewing my contract I have received emails to say I owe £89 for 6 payments starting on the 1st of September. Since this, I have logged in and found they have renewed my contract for 1st August 2026 to 2027 with a parallel account with my same address even though I have explicitly said I DO NOT WANT TO RENEW!! This seems to be a total misuse of GDPR due to them using my information to create a contract that I have had no say in and am oblivious too. Furthermore, when it came to find new suppliers, they refused the switch as I have a balance of £128 that they have confirmed I do not owe, which is still on my account! I try and try and get in contact with them, but they always send emails when their phone lines close for the day! Total inability to get through means that if you have a problem its so difficult to get it resolved which is why did not renew in the first place.

If I could rate this company 0 stars I absolutely would.
The Bunch have caused me no end of stress over the last 2 years I have been with them and the impact on my mental health has been profound because of the stress, anxiety and confusion they have caused.
I have been told that I was due a refund, then to be told that’s not happening and I actually OWE money, to multiple payments being taken out of my bank without my consent and then refusing to give me a refund with no explanation as to why the money was taken, to a final bill being hundreds of pounds (which they don’t tell you is a £198 cancellation fee!) I am trying to close my account and they confuse you with talks about first and second contracts - that’s if you even get to speak to anyone over the phone after being on hold for hours! Email responses are just as bad with nobody replying for WEEKS on end. I am trying to set up a payment plan to pay off my bill and I’ve chased four times and still no response.
I honestly have never had such poor customer service - poor doesn’t even do it justice to how bad it is. For your own sake please just stay away and use someone else!

Safaa was so helpful and lovely! Really easy to renew everything with her and she was honest about getting us the right deal for what we need as a household - thanks so much Safaa :)

Safaa was quick and efficient and extremely helpful in getting me the best deal.

I spoke to safaa today on the phone and she was amazing! She was so helpful with helping us renew our contract with bunch. Thank you Safaa, we appreciate your patience help and kindness!

Bunch has made everything far more complicated

Bunch is supposed to make managing your bills “a whole lot simpler”, but my experience has been the complete opposite.

My broadband was suddenly disconnected with no warning whatsoever. Bunch’s own website states that customers will receive an email 42 days before their contract ends, including renewal instructions and details of their options. I received none of this. I only discovered my broadband had been disconnected when I came home to find I had no Wi-Fi.

I then booked a callback for 3pm on Monday 24 August to try and resolve the situation. I waited the full 15 minutes for the call — and nobody called. No explanation, no apology, nothing.

Both my partner and I work full-time from home, so this has had a real impact. We have had to purchase additional mobile data simply to be able to work, creating unnecessary expense, disruption and stress that could have been completely avoided with basic communication and customer service.

The irony is that Bunch claims to make bills simpler, yet this experience has done the complete opposite. What should have been a straightforward contract renewal has resulted in a disconnected broadband service, additional costs, wasted time and an incredibly frustrating customer service experience.

I’m now waiting for instructions to return the router and have no intention of continuing as a customer.

Based on this experience, I would not recommend Bunch at all. I would strongly advise anyone considering using them to think twice.