Bunch Avis 

Avoid this company at all costs. If I could give less than 1 star, I would. They have been chasing me for a final valuation fee that seems to have been pulled out of thin air. I accessed their online portal, checked all of my transactions as well as what they had been paying on my behalf and worked out that I at most owed them 80 pence. I have just received a threatening email from them telling me that I have 14 days to pay the final valuation, which was nearly £300, and if I don't they will take me to court. This is after I had contacted their complaints department and clearly communicated to them with screenshot evidence of me not owing them anything at all. I paid the final valuation to avoid getting a CCJ, but I will be following this up because they overcharged me considerably for an entire year and I have evidence of this.

Safaa was great in hearing my concerns and she made sure that a reasonable solution is agreed at within few minutes. She gave me all the alternative options that I could go for and after resolving all my queries, ensured renewal of my contract.

Unfortunately I ended up having a terrible time with this company. I tried multiple times to transfer my account to my new property. They ended up cancelling my account one month before my contract was over, charging me a whopping £300 to do so. The people on the phones don’t seem to know what they are doing and essentially just said yh whatever sure about not charging me then proceeded to do so anyway. Do not use this company, they don’t care about their customers.

Safaa ,the staff done a great job. She make all needs quickly.
Thank you for the service.

Tania was able to resolve my problems

One of the worst companies I have dealt with in my life!!

I finished my contract with Bunch in June 2024, over two years ago. I completed a tenancy swap through them so that a new tenant could take my place on the contract.

Despite this, for the past two years they have repeatedly tried to charge me for bills outside of my tenancy period. I have sent them my tenancy agreement multiple times, clearly proving that I am not liable for these charges, and have repeatedly asked them to correct the bill.

Every time, I go through the same process: I provide the evidence, explain the situation, and eventually the complaint handler simply stops responding to my emails. This has now happened four times.

What makes the situation even more frustrating is that they continue to threaten that the amount I supposedly owe will double if I don’t pay within 24 hours, yet when I try to contact customer services to resolve the issue, I’m told the relevant staff are unavailable or, on one occasion, the entire customer service team was apparently on a “training day.”

I have spent two years trying to resolve what should be a very simple issue. I have provided clear evidence showing that I am not responsible for these charges, yet Bunch continues to pursue me for money I do not owe.

Absolutely shocking customer service and an incredibly frustrating experience. I would strongly recommend avoiding this company.

I started privately renting for the first time and I wasn’t fully sure how to pay my bills. I got a call the day before I moved in and they told me they were calling to sort my bills out. They did not tell me that this was an optional service and they wanted to charge me way more than I should be paying for bills. I managed to cancel and a few weeks later I got an email saying that they had accidentally given away my personal information. I am beyond angry and I couldn’t recommend to stay away from this company enough.

I have been to contact the staff for a few weeks now , its pretty poor service. I'm a new customer , who knows what to expect as time goes on . Come on respond please .

Extremely helpful , fantastic customer service
Jordon quayson is a credit to your company

Dreadful service. Contract cancelled as my plans changed. 8 months of threatening emails despite repeated emails that i cancelled within required period.

I am a customer who is under bunch limited. They are covering my electricity and water bills until recently they started to say that the original electricity company is against me moving to bunch limited. The bunch limited team said that they are sorting that out till recently they said they can't cover the electricity as the original company is not happy to be related to bunch limited. The bunch limited team said that there is only 2 bills of electricity pending to the original company. When we spoke with the original supplying company we were surprised to find out that there is no bills paid to them since Jan 2026 and we own the original supplier more than 3000 pounds. We emailed bunch limited to get response from them on how to fix this huge problem but they are not responding. They are not trustworthy and I hope they reply otherwise we will need to go to court.

Good attention from Jordan in the call.

I am extremely disappointed with my experience with Bunch Energy and believe their handling of my account raises serious concerns that deserve regulatory scrutiny.
My partner and I entered into a 12-month fixed-term electricity contract with Bunch in February 2026, with the agreed monthly payment initially stated as approximately £244.
Approximately two months later, we were informed that there had apparently been an error and that the correct monthly payment should instead be £272. Although this was a significant change from what we had originally agreed to, we accepted it after speaking with a member of Bunch's customer service team, who assured us that, based on our usage, the account was expected to remain in credit by the end of the contract.
Both my partner and I work full-time, Monday to Friday, and our electricity usage has not been excessive. Despite this, we have experienced repeated issues concerning meter readings and the way our usage has been calculated since the beginning of the contract.
The situation became even more concerning approximately three weeks ago when I received notification that Bunch intended to increase our monthly payment to approximately £393. No clear, reasonable or properly evidenced explanation was provided for such a substantial increase.
I immediately contacted Bunch to request clarification and a proper breakdown of how this figure had been calculated. I have sent emails and attempted to contact them by telephone, but I have still not received a satisfactory written explanation.
This is particularly concerning because I have repeatedly provided meter readings and raised concerns about the accuracy of the readings and billing on the account. Customers should not be expected to accept substantial increases in their direct debit payments without a clear explanation, particularly where there is already an unresolved dispute concerning meter readings and usage.
Having subsequently looked at other customers' experiences and reviews, I am concerned that my experience may not be an isolated incident. I believe this matter warrants closer attention from the relevant consumer protection and energy regulatory bodies, including Ofgem and the Energy Ombudsman, if appropriate.
I am not asking for preferential treatment. I simply expect Bunch to:
• Provide a full and transparent breakdown of how my charges have been calculated.
• Explain the discrepancy between the original £244 payment, the revised £272 payment and the proposed £393 payment.
• Explain and correct any inaccurate meter readings or estimated consumption.
• Provide evidence supporting the level of electricity usage being attributed to my account.
• Respond properly to the correspondence I have already sent.
• Review whether the contract has been administered in accordance with the terms originally agreed.
• Confirm what action will be taken to resolve the dispute and prevent further incorrect charges.
I have kept records of my meter readings, correspondence and communications with Bunch and will retain these as evidence.
At this stage, I am extremely dissatisfied with both the billing experience and the lack of meaningful customer support. I strongly recommend that anyone considering entering into a contract with Bunch carefully reviews the terms, monitors their meter readings and keeps detailed records of all communications.
If Bunch believes that the £393 monthly payment is genuinely justified, I expect them to provide a clear, evidence-based explanation rather than simply attempting to collect the money.
I am prepared to escalate the matter through the appropriate formal complaints and regulatory channels if it cannot be resolved directly.

They are a vile company they sold a package to my friend and I had no communication with them no contract was signed and then sadly the tenancy didn’t go through and my friend tried to cancel the bunch thing within a day of being sold a very inflated package, they kept asking for proof of tenancy but as we never signed one we couldn’t give it, they kept harassing and threatening us

They take money from your bank account without permission. Avoid like the plague!

The sales pitch was fantastic but thats where it ended.
Their quote was over inflated, they took 2/3 months to set up my water account which I was paying for. Thames Water sent me several demands for payments.
When contacting them, you only get AI responses which are not helpful.
I tried to cancel my account after a year and it wasnt processed.
Overall really poor

TheBunch avoids my queries about water consumption and have not released my statement yet, despite requesting it many times. They increased my bill after a few months due to “excessive water usage “ or a suspected leak. Nothing of the sort happened at all, as verified by our plumber.
Avoid.

I used Bunch for a 12-month fixed-term package covering electricity, gas and water. The contract was due to end on 31 July 2026.

More than six weeks before the end date, I completed Bunch’s End of Contract Form and also confirmed in writing that I did not want to renew or extend the agreement. I explicitly asked for all Bunch-managed utility services to end on 31 July and for the accounts to be transferred into my own name.

Bunch then confirmed in writing that my account would close on 31 July 2026, that there would be no renewal or extension, and specifically stated that electricity, gas and water would all end on that date.

Despite this, after the contract had ended Bunch continued a separate water account and created a new payment schedule of £104.75 per month for six months. No money was ultimately taken, but I had to contact Bunch repeatedly and raise a formal complaint to get the account closed and the payment instructions removed.

What was particularly frustrating was that, during the complaint process, Bunch stated that they could not see any formal request from me to cancel the utilities and suggested that the water account remained active because no cancellation had been submitted.

This was simply inconsistent with their own written correspondence. I had submitted the End of Contract request in June, and Bunch had themselves confirmed that electricity, gas and water would all end on 31 July.

I also later received a cancellation confirmation saying that the cancellation had been made “outside of the 14-day cooling-off period”. Again, this was not an early cancellation. It was the normal expiry of a fixed-term contract which I had clearly told them I would not renew.

To Bunch’s credit, once the complaint was escalated they eventually closed the water account, confirmed that no payments had been taken, removed the future payment instructions and processed the credit balance from my final statement.

The final statement showed that Bunch owed me £526.67, and I can confirm that the full refund has now been received.

The main problem was therefore not the final financial outcome, but the amount of unnecessary correspondence required to correct issues that should never have occurred.

Customers ending a contract should not have to prove to a company that they submitted an end-of-contract request when the company has already acknowledged and confirmed that request in writing.

The issue was eventually resolved, but based on my experience I would not use Bunch again.

Had a great experience with Camron! Fantastic support, answered all questions thoroughly and covered everything I needed. Very reassuring and patient with all tech issues. Great customer service!

STAY AWAY FROM THEM AT ALL COST!!
I JOINED THEM BC OF THE TENANCY SERVICE RECOMMENDATION

I think they got the money for promoting this company but after a year i paid so much higher than usual and their customer service is absolutely horrible. This could not be worse.

SCAM