Bunch Avis 

Absolute nightmare. Shady practices and chasing and threatening messages after cancellation.

I previously left a review in June regarding my ongoing dispute with Bunch Utilities. Unfortunately, several months later, the situation has still not been resolved.

Despite repeatedly raising concerns about the balance and asking for a clear explanation and breakdown of the charges, I have now received correspondence warning that Bunch may begin formal recovery proceedings and issue a court claim if payment is not agreed within seven days.

What concerns me most is that this is happening while the balance remains actively disputed and my complaint has still not reached a satisfactory resolution.

After more than a year of trying to resolve this, I would have expected the focus to be on properly investigating the disputed charges and providing the information I have repeatedly requested, rather than escalating recovery action.

I have now been given the opportunity to submit a further complaint, which I will be doing, but the length of time this has taken and the continued escalation has made the experience extremely stressful.

Based on my experience so far, I still cannot recommend Bunch Utilities.

Literally the most useless company. They make constant mistakes and then the customer service is non existent, both by phone and email. I tried to cancel my account because the service is so bad but they’ve continued to charge me and then not reply when I try to get in touch. So stressful and literally no upside, avoid at all costs

Tahya did an amazing job at sorting my stressful issue.

Apalling customer service , they dont respond to emails . When you eventually get through on the phone they make promises they dont deliver on , they tale people to Court without checking the facts and dont really add any value
best avoided

Would not recommend. Had a very negative experience with this company. The communication is extremely poor with customer service not able to resolve issues. It seems ok for a while, until you need to cancel. Have been waiting for my final bill for several months and no reasonable explanation given. My advice would be, do your due diligence and sort your bills on your own. They are not actually making anything easier and you are likely being overcharged.

The worst company ever. These people have no idea how to do anything. Everyone just says over the phone they will do something and then never does it. There is no accountability in this company. All they want is to bill you and take money without even you agreeing to it. They took a bill from me on a random date after setting up a payment plan on a agreed date. They had the audacity to not even call me or refund me until I called them and then they said they will refund and guess what no refund. Absolutely awful company. On top of it they go they will warn you if you go over the fair usage and none of them don't even what the fair usage is. And I got no warnings at all even though it stipulates in the contract that they would. I am definitely going to the ombudsman after they fail to try and resolute the complaint.

Safaa was very helpful & responded to my enquiry quickly.

The bunch would be useful for homeowners wanting to avoid hassle, but the monthly charges are opaque and very expensive - costs are almost 50% lower now than when we were billed
under the bunch.

There is also no clear breakdown of what you are paying, the provider you have been put on or even what type of rate.

The customer service is responsive, but beware that you are unable to access your gas and electricity invoices easily and don’t appear To be put on the best tariffs.

Unless you really want to avoid setting up your own contracts, avoid as you will be largely out of pocket.

Genuinely hate this company SO much. The first year was fine, then the second year has been genuinely nothing but hassle. Firstly, we ended the year with credit in our account and find out 6 months later that we now owe around £150 from the year before, which we were not notified about. Then, we agree to a payment plan of £25 a month, get charged the first £25 and then they proceed to take the full amount out anyway! I had to spend 40 minutes waiting to get through to them to resolve this and the person on the phone was blunt and frankly quite rude. We also have had an increase of nearly double the monthly cost this year even though we are only using half of the ‘planned usage’. We also are continuing to get messages about a leak in the property which we confirmed there is not, and this needs to go through Thames water which I cannot do as the account is through them, and still months later there is no update on this. It is absolutely ridiculous every encounter I have had has been awful, either email or on the phone. I will genuinely never use this company again, I thought it would be easier but it has been 10000x more hassle.

I was pressured into signing up for the Bunch package, even though I repeatedly said I wanted time to think about it and wasn’t interested. I have since requested to cancel the package within the cooling-off period. I hope Bunch processes my cancellation promptly and confirms that no services or charges will continue.

I was quite frustrated at first because the email correspondence with the Bunch team was taking weeks to get a response. However, when I called, Kieanna was incredibly helpful and sorted everything out for me straight away. They handled the situation really professionally and provided excellent customer service. I really appreciated their help!

Judah was very helpful, straight to the point which I really appreciated as I have found it difficult to contact bunch in the past

Awful. Called me up and tried o arrange bills with me, I was unsure so we would discuss them calling me back. When hey did (within the cancellation period) I discussed cancelling with them, and the staff member on the other end of the phone said he would cancel it for me. He did not end up doing that, so I was suddenly forced into this agreement, and I am now in disputes of them cancelling for me. It has left me unable to switch suppliers and billed for hundreds of pounds that should have been cancelled for me. Taking them days to simply review a call, cancel the bills and close my account. Not surprised by the awful reviews, I will be stern my account is closed so I am not charged months after. Awful service, and I am extremely upset. DO NOT USE THEM.

Aaliyah was extremely professional, quick to resolve an issue and very polite. It would be nice to have more people on the other end of the phone like that!
Thank you again Aaliyah!

AVOID — Extremely disappointing experience

I would strongly recommend that people carefully consider their options before entering into a contract with this company.

I am a single person living in a two-bedroom property, yet my combined utility package was costing me approximately £460 per month, which I felt was extremely excessive for my circumstances.

The biggest issue came when I decided to leave the contract. Despite having consistently paid my bills, I was presented with additional charges of around £900 and, at one point, more than £1,000, which I disputed. I contacted the company several times trying to understand exactly how these amounts had been calculated, but getting a clear explanation was extremely difficult.

I subsequently spoke with another utility provider and was advised that my actual utility costs appeared to be considerably lower than what I had been paying through Bunch.

My experience has left me extremely disappointed with the pricing, billing and customer-service process. I would strongly recommend getting a detailed breakdown of all costs and comparing the package with dealing directly with the underlying utility providers before signing a contract.

Based on my personal experience, I would not use this company again. Please do your research carefully before committing to a contract.

DO NOT USE!!!!! I was in a fixed term contract with them, they did not tell me if I was using more than my direct debit amount. or change amounts so that I wasn’t in debt! and then have tried to bill me over £700 for my final bill! Which is 100% incorrect as they said it was £200 at the start and magically raised to £700 out of thin air. And when I was out of contract to find a new company have tried to charge me £500 for 6 days!!! Had so many conflicting emails with prices!!!Absolute awful company will never use again! No one knows anything. Stay away. Am in dispute with them as they can not provide me with a clear breakdown of the charges! They constantly contradiction themselves and have no clear evidence to back up how I owe them these amounts it is on a pending investigation. Have now tried to scare me and send me a 14 CCJ but I am in dispute with dispute resolutions ombudsman. Absolute scammers and take advantage of people. Would rate lower than 1 star if I could and this company should be taken down!

I moved out of my old property over 1 year ago, and received emails detailing an outstanding balance, but was never sent an updated bill, the amount seemed to have been plucked out of thin air. Customer service over the phone were utterly useless, couldn't provide me with a new bill or any logical explanation and just to put in a formal complaint.

After several weeks, I had a reply and was told this was an administrative error and that my account has been closed and data deleted. And yet, unsurprisingly, I am STILL receiving emails about my outstanding balance. It's laughable. I have never dealt with service as poor as this. All of the positive reviews are from people who have made initial inquiries about the service, there is not a single positive review from an active user.

I urge anyone reading this to avoid Bunch - they are an immoral service, who charge exorbitant standing charges, illegible and infrequent bills, and it's near impossible to speak to someone. My mental health suffered enormously due to the stress Bunch caused, even after moving out. Avoid avoid avoid!

No response for weeks, they are keeping the money the owe me and they charged me past my contracts expiry.

Yet when it was time to sign a contract or pay my bills they never where a day late. Scammers. Stay Away, wholly unprofessional.

The bunch never communicates with each other. They say they are going to charge fairly, but they keep charging, even though we are not at the house. Between me and my housemate, I need to pay more, and she pays less, even though we are in the same house. I moved out first, and they are not letting me cancel the agreement, even though I have already moved out. They are also trying to charge money to my housemate's card.