Bunch Avis 

Moved into a rented property February 2025, the letting agent recommended Bunch to us. We signed up and everything was going absolutely fine, to the point where we decided to continue using Bunch once we had purchased a new home.
We notified them that our tenancy was ending and they confirmed all of our utility bills would transfer straight over to our new address.
We continued to pay them hundreds each month, under the impression it was going towards our bills. We started to receive letters from our energy provider and water company demanding to know why we hadn’t paid a single bill since moving in. Frustratingly, we had put our trust in Bunch who have literally just been taking hundreds from us each month. They are impossible to get ahold of, their phone line has been cut off, they ignore emails. Avoid this company like the plague.

Terrible experience, stay away!

My experience with Bunch Energy has been extremely frustrating. The amount I was being charged kept increasing, and at one point I discovered I was being charged twice in the same month. I stopped the Direct Debit and started making payments manually.

Whenever I contacted them, I either got no clear explanation or was told they couldn’t figure out what was happening. My contract eventually ended, and I emailed them to confirm that I did not want to continue and requested my final invoice so I could settle any outstanding balance.

Despite making payments through the app, and actually overpaying, they still raised an objection when I tried to switch to another company. I even sent them proof of payment, but received no proper resolution.

To make matters worse, I discovered they had apparently set up a new contract, with a monthly amount that is absolutely shocking. I could grill fish every day and cook for my neighbours and still struggle to understand how I would use that much energy!

Overall, a very disappointing and stressful experience. I would strongly advise people to check their bills carefully and think twice before signing up.

I was automatically registered on this website when I was referencing for an apartment. Didn't go through with it and Bunch is trying to charge me for an apartment I never lived in. Tru Energy contacted me saying I owe, I gave them evidence I never moved into said apartment and they later removed my details and apologised. These Bunch guys are shady, the 5 star reviews are obviously shit. They have been sending emails to pay over 200£, my bank is well involved in this case and have every evidence and also reported to relevant authorities and it's been well over 3 months of emails. Advice to you, stay away from this silly company, they obviously do the same with everyone. Trying to rip people. Disgusting act.

Still absolutely no resolution from The Bunch, despite providing comprehensive evidence.

Shockingly, the actual energy supplier (Truenergy) has now openly admitted a billing mistake. Yet, The Bunch continues to ignore the facts, with their latest automated demand claiming I still owe them £850.

If you look closely at the sudden influx of 5-star reviews on here, a blatant pattern emerges. Click on the reviewer profiles: many of these accounts have suspiciously reviewed this exact company multiple times. Leaving multiple 5-star reviews for the same business is a classic signature of fake, coordinated review manipulation.

To make matters worse, they appear to have completely disconnected their customer service number from the grid. When you try to call, you are met with a "number not recognised" message.

Given the massive uptick in recent complaints from people being hit with fabricated bills after their tenancies have ended, it feels entirely like a coordinated strategy to extract as much cash as possible while completely shutting off communication lines.

Lest anyone forget, BBC Watchdog ran a major investigation into The Bunch. The findings were damning, exposing systemic failures in how they handle utility bills and customer accounts.

I will continue to update this review as I take this matter to Trading Standards and the Energy Ombudsman. Avoid this service at all costs.

I have been using Bunch for nearly a year now and want to commend them on thier communication and amazing customer service. ANGELICA who has been helping me to solve a problem I had went above and beyond to help me. THANK YOU ANGELICA AND THE TEAM
YOU ROCK 👌👌👌👌

Absolutely appaling. Our wifi router was delivered to a random neighbour 3 months ago and we never received it. I have been contacting Bunch repeatedly to tell them this and ask for new one. Only once did I ever get a repsonse and I was told it was the delivery company's problem. So took up the issue with them and eventually got directed back to Bunch who have done ABSOLUTELY NOTHING. This is fraud. I am being charged for wifi i do not have. They have not once ever replied to my emails, havent addressed my formal complaint and won't answer the phone. Do not use this company.

Aaliya was very helpful in dealing with my query. This is the earliest response I’ve received from Bunch when I raise a ticket

Awful experience trying to leave. Left tenancy on 28th August and filled in a form in advance of this. Was asked to provide evidence from landlord that we were actually leaving on that date which we did, alongside final gas reading, for the customer service to completely ignore it and request evidence again.

Completely useless and now still awaiting a response since 2nd September! Awful company avoid at all costs.

These guys are scam artists who do not want you to leave them. I had a contract with them for two years and when I switched to my new supplier in June 2025 they told me to make a final payment and they send me my final bill. They sent me my final bill and credit was deposited into my bank account. Three months down the line they come back saying I owe them. THE HELL I AM PAYING I got my final bill and got my change from you, I DONT OWE YOU

0 stars if I could previous tenant was with this company asked for change of tenancy sent agreement heard nothing back, sent another email was asked to send tenancy agreement again in which I did heard nothing raised a complaint was asked to send tenancy agreement again as they have no record of this emailed it again to receive an email AGAIN to say they do not have a record of the tenancy agreement can I resend it I have no idea what energy tariff I am on as I do not have an account with them feel like I am on a merry go round so not bothering anymore legal advice has been sought Dispute resolution ombudsman will be contacted as they keep blocking my move to a more professional and better energy supplier that I have been with for many years at my previous home and I am dreading the cost of the final bill if I ever receive it from this company will try now with Tru Energy but don't hold much hope at least I can contact the energy ombudsman for this company can't with Bunch

At the start of our contract they took over £100 extra out of my bank account which i then had to spend over 4 hours waiting for a phone call to be rudely told i would get my money back with no apology.
Then at the end of the year i got an email saying i would receive my outstanding credit owed within a month of the email, a month and a half later i have had no follow up despite emailing and calling multiple times.

Terrible experience with this company. If you are looking to use them. First thing make sure you know the utility companies they dump you with, especially their cancellation terms. If you bundle your water and tv license like i did, DONT, they will charge you cancellations fees for these too. i urge you to read the terms and conditions in full to make sure you're not being swindled like i was...(although i'm currently going through the energy ombudsman with them). Even if you make a complaint, they wont care and just repeat their policy without any compromise. AVOID.

Avoid – charged again after cancellation

I cancelled my account and never actually used Bunch’s services. Despite the account having been cancelled for around a month, Bunch took another £300 from my bank account.

I have contacted them repeatedly and sent three emails asking for an explanation and a refund, but I have received no meaningful response.

Taking money from a customer after cancellation and then failing to respond when they try to resolve the issue is completely unacceptable. This has caused unnecessary stress and I have now had to dispute the payment with my bank.

Based on my experience, I would not recommend Bunch.

Jordan in customer service was courteous, helpful and very clear.

I've been threatened with court action if I don't pay within 7 days for a property I moved out of a year ago...

They admitted my account ended 24th September last year (which took them 3 attempts to do by the way), and then messed up a refund and overpaid me. Yes, I will pay this if it means I never have to hear from your company ever again.

On top of this you have sent me another £300 bill for a period of time last year when I was in that property. The thing is you have already refunded me for those payments, so how does that make any sense at all.

Your company shouldn't exist. It's as simple as that. You are making peoples lives more difficult and masquerading as a legit company when your practices are criminal. I read from another user that they were paying you for water for an entire year and you had yet to even set up an account with Welsh Water...how can you get away with that? What were you doing with the money?

I have no idea what I am going to do if you chase me down for this false extra £300 bill...I am just so depressed from your company man, it's hell.

They charged me twice a month two months in a row, and took 10 days to refund it both times, causing financial struggle for no reason but their error, and offered nothing to apologise for their mistake.

Once is a mistake, twice is ignorance. I cancelled the payments to bunch and switched providers and they are now charging me a £200.00 cancellation fee, I disputed this and they haven’t responded since, how can a cancellation fee stand if I’m cancelling due to your error?

The Bunch, countless times, have made things more stressful for us than is worth their service. The idea of paying all your bills in one go, sounds great. The execution of The Bunch’s service is not.

On initial set up, The Bunch did not process our account with Welsh Water correctly and so around Christmas time (when is was increasingly difficult to get in contact with The Bunch due to Christmas operating hours) we were left being hounded by Welsh Water for money we had already paid The Bunch. There is no out of hours support, and we ended up having to speak directly with Welsh Water ourselves to prevent any difficulty over what is supposed to be a nice festive period.

A few years on we are in a position where we no longer use The Bunch, however, they have been chasing us for misleading owed credit which they should have explained better at the end of the contract. After a lot of confusion, we have given up and accepted that they put us on a 3 month direct debit repayment of the supposed money owed. That isn’t where this story ends, The Bunch have relentlessly been emailing us about this money, even though they have begun the 3 month direct debit repayment. Over 2 weeks ago I received an email on a Friday afternoon, past 4pm, harassing me about the money owed. At the bottom of the email it said to call them between 9am and 5pm Monday to Friday to discuss any issues. So I tried. Friday at 4:30pm. Did they answer? No. Was their office open? No. The phone lines are NOT available 9am to 5pm as stated in the email, but rather 10am to 4pm.

I then sent a long email, finalised with requesting a formal complaint be taken into action. I have not heard back regarding this email and have now, once again, on a Friday afternoon after 4pm received another harassment email from The Bunch where they are threatening to report my account to credit agencies and impact my credit score.

I have been repaying The Bunch on the 3 month direct debit that THEY set up. Yet they seem to think this isn’t enough and have been making this situation hell.

Under no circumstance would I ever recommend The Bunch as a service provider. They are a terrible company, who try and catch you out behind your back with no fair reason. AVOID AT ALL COSTS. Handle your bills individually with direct providers, it’ll save you a lot of stress.

Update: 14/09 - I have tried to call The Bunch to handle this, as the formal complaint I submitted via email on 28/08 has been ignored. Do you think they have answered the phone? No. “Lines are closed Mon 14th to Fri 18th while the team are out charity fundraising”, I have never in my life received such horrendous customer service. DO NOT USE THE BUNCH.

A joke of an enterprise hiding incompetence behind bureaucracy. I have been using Bunch at my current address for just over a year now and they have added nothing but stress to my life. They have tanked my credit score and have taken no action to resolve this nor accountability for their failings. They don't care about you nor take you seriously. Do not use under any circumstances. Details below.

We agreed a contract which bunched our energy and water bills. We have been paying for this contract for over a year and they are still yet to even contact our water supplier. I wish this was hyperbole, I spoke with Thames water and they had never heard of bunch. I flagged this issue 6 months into our contract after receiving a bill from , where bunch said that they had "mistakenly cancelled" our water bill (without telling us I might add). Bunch told me not to worry, but next thing I knew I was getting more and more threatening overdue bills from Thames Water - they had done nothing to resolve the issue, with one of the customer service representatives noting that our request had been sitting in the inbox unactioned for 4 months. No explanation, just incompetence.

On top of this, they have not at any point taken these issues seriously. With every email reply taking 2+ weeks (up to a month at some points) and many of them contradicting each other, being told that they're sorry if I've experienced any inconvenience (as if I might not have needed to drink water in the last 12 months) starts to lose all meaning if nothing ever changes. 12 months in and their mythical water team still dont even know who I am. In my last call they asked whether I'd considered just paying Thames Water myself. The absolute cheek of them not only trying to waive their contractual obligations but their entire raison d'etre.

This is only the tip of the iceberg of their incompetence. Some examples, they charged us over £250 for a house we no longer lived in because they didnt check their emails within 2 weeks and they have an AI support line that doesnt know it's a support line. I love emailing customer support for it to say "you should probably contact customer support about that".

I have literally taken to guessing email addresses of people in the company to try and get them to do their job, the only remaining path I see is legal action.

If you're a bill bunching company and you cant pay a water company I may have to suggest closing up shop as you're clearly not up for the job.

Sort yourselves out you muppets.

My advice to anybody thinking of starting up an account with these people is absolutely stay away. They cold called my son who just started letting his first property and misled and sold him a contract that was absolutely overpriced to the standard energy tariff. They quoted him just under phoned a pound a month for electricity, gas and water for a small two bedroom flat. In my opinion these people are crooks and con artists. Please stay away from dealing with these people.