Bunch Avis 

I really regret having signed up with Bunch. I didnt realise how much more they charge for services and everytime you try to get in touch with them it take over a week to get a reply (when you do!).
I've been trying to cancel the services with them but even that seems impossible. Very frustranting and terrible customer service.

I would rate zero stars if possible. This was sold to me as a way to make managing bills easier. It has been SIGNIFICANTLY worse and far more expensive than managing my bills myself. They have used the most expensive supplier and made it almost impossible to get out of. I have been trying to leave Bunch for over 6 months even though I am out of contract. The customer service is appalling. I receive multiple contradictory emails all the time and it takes weeks for any request to be actioned. The phone advisers tell me something different every time I call, after keeping you on hold for many hours. Everyone I speak with now tells me of a similar experience with Bunch. Never again. AVOID. A total scam, and they will cause you a financial nightmare.

Judah was very patient and calm with me.
He is such a professional! Few persons are like that these days!
Keep it up Judah!

Excellent service from Yves. Thankyou for sorting out our issue quickly and efficiently! Much appreciated

I was with the Bunch 1 year, to cut a painful sorry short, at the end of the term we where £850 on credit, when the funds where requested as a refund they stated that we have a £910 bill to pay for water that they have not paid.

They then request the outstanding £40 this was paid, this has been paid 3 times now to the point they have refunded me it once. So I have still paid double what I should have.

I have now got another email stating that I owe money. I spoke to them on the phone again, all they have done is remove my bank details it still shows that I owe money. When requested to cancel the recurring bill the lad put the phone down on me.

I have put an official complaint in an email and no answer. I get nowhere on the phone and I see other views stating they are in the same boat and now have been given a court order to pay.

How can I get them to leave me alone?

The worst company I’ve ever delt with, Avoid at all costs!!

I urge everyone considering using the Bunch to go with another utilities provider. Despite making the correct payments each month, I continually receive correspondence from Thames Water saying that I owe them money. The Bunch is a scam, save your money.

We where with bunch it was ok then the monthly bills where up n down with the amounts then we decided to cancel with them paid the finally amount even with the final letter with the final amount... n now they still trying to money out mine n the wife's account after we paided them .... even getting letters of court action I mine wtf.....

Daniel Pye was very informative, friendly and polite. He gave detailed information and answered my questions meticulously.

I had a terrible experience with this ''company''! I had a fixed 1-year contract with them and didn't notice the tariff amounts at first. After checking my account, I noticed that they keep increasing the fixed monthly amount for no reason. They charged me twice the normal usage, and when I asked to cancel the contract after 6 months, they gave me a chunky bill as a debt. It was insane because they charged £1.6 per day only for the standing charge! Technically, they charged me for the whole year instead of 6 months of usage.
I had another problem with water bills with them, which turned into a nightmare and a rabbit hole!
In terms of customer service, it wasn't smooth or easy. Each time, I had to explain my problem repeatedly, and it didn't get resolved. I had to cancel my service with them to avoid being taken advantage of!
Please read the negative reviews and do not trust this company.

They promise you to deal with something and then don't do it. I keep receiving notifications from energy companies that bills have not been paid despite paying the Bunch to settle them. As a consequence, I have spent hours on the phone chasing them to do what I have paid them for. The Bunch is not a decent company and doesn't adhere to good business standards.

I called to manage the closure of my account and Judah was really friendly, helpful and efficient, clearly explaining next steps and reassuring me about billing. Thanks Judah!

Wouldn’t touch them with a ten-foot pole. I registered with them for water and a TV licence. It took them three months just to pay my water bills. Now I’ve found out they stopped the payments out of nowhere, with no explanation, and they also have a habit of simply stopping replying to emails. They claim to save you 40+ hours, but in my experience they’ve actually cost me a day or two just trying to figure out what’s going on and sort out the problems they’ve created. Save yourself the hassle and go directly to the suppliers. These guys have been absolutely no use to me.

1 STAR — BUNCH: AN ABSOLUTE NIGHTMARE
SCAMMERS? That is honestly how this experience has made me feel.

My experience with Bunch has been absolutely shocking. The bills kept increasing, and just when I thought I had finally reached the end of the account, there was another charge.

I cancelled my contract and received what was supposedly the FINAL BALANCE. You would expect that to mean exactly that — the final amount owed. But apparently not. After giving me one final amount, I was then told that I owed even more money afterwards.

How many times can a “FINAL BILL” change?

This whole situation has left me feeling like I was constantly being charged more and more, with no clear and satisfactory explanation. It is incredibly frustrating when you believe your account is settled, only to be told later that there is another amount to pay.

This is not how customers should be treated. Billing should be clear, accurate and transparent, not something that leaves customers constantly questioning what they actually owe.

In my opinion, we need to stop accepting this kind of business practice. Companies should not be able to take advantage of customers who simply expect to receive a clear bill and pay what they genuinely owe.

I sincerely hope more and more people stop using companies when they have experiences like this. Customers have the power to vote with their feet, and if enough people refuse to tolerate confusing bills and unexpected additional charges, perhaps companies will finally realise that customers deserve better.

For me, the experience has completely destroyed my trust in Bunch.

Never again. I would not recommend Bunch to anyone based on my experience. Check every bill, keep every document, and do not assume that a “FINAL BALANCE” will actually be the final amount.

I received a bill from Thames Water in error and flagged it with the Bunch team.

Amaree was prompt in responding and assured me that Bunch would take care of this and explained the actions they would be taking in detail so all was clear and helpful.

Avoid, Avoid, Avoid. Your monthly payments are increased due to "Usage". When you cancel after finding cheaper alternatives, they suddenly impose a huge final invoice without any proof of Kilowatt Hours consumed. I even received a bill for the previous year '24 to '25 which had been settled and a new contract drawn up for the next year '25 to '26. Even when you declare a dispute they continue to direct debit monies off your account and you are powerless to stop them. This is the equivalent of a "legitimate" scam. Do NOT use The Bunch there is zero benefit you will end up paying more than staying with the service providers.

Great communication, great service, Amaree was lovely and helpful.

I was contacted by Aaliyah, she helped me with a meter reading that was confusing, She did a good job.
Thanks Aaliyah!

Extremely poor experience – would not use Bunch again

My experience with Bunch has been extremely frustrating from start to finish, particularly when it came to billing and managing my account.

I was repeatedly given conflicting information about my balance. My account showed different amounts at different times, despite me making payments and trying to resolve matters properly. My final bill indicated an amount of around £250, yet when I later logged into the account to settle the balance, the website was showing over £500.

I was then informed that my final outstanding balance was £480.04 and that a payment plan would be arranged. This was particularly frustrating because Bunch had previously confirmed by email on 30 April 2026 that they would take £160 per month over four months. Only one payment was taken, and the remaining three months passed without Bunch taking the agreed payments.

It now appears that the outstanding balance has been recalculated because Bunch failed to take the payments they had previously arranged.

I have also experienced issues with meter readings, estimated readings and charges on the final account, which has made it very difficult to understand exactly what I actually owe.

The biggest problem has been the lack of consistency and clarity. I have had to repeatedly check the account, question changing balances and chase explanations for issues that should have been straightforward for the supplier to resolve.

I have now left Bunch and am simply trying to settle the account and move on. However, the way the final account has been handled has been unnecessarily stressful and time-consuming.

Based on my experience, I would not use Bunch again and would recommend that anyone considering switching to them carefully checks their bills, payments, meter readings and account balance throughout their time with the company. Or better yet, GO SOMEWHERE ELSE!

Bit of a long time to get a reply but every time Aaliyah replies, she always give me the correct and useful info

This company has repeatedly sent me invoices for amounts that have already been paid. I have had to send them screenshots of my payments and tell them when I sent the transfer because their billing department is in shambles and they cant find them. Proceeded to threaten me with a 30 day court action notice then less than 48 hours later send me a 14 day court action notice. I should not have to send screenshots of payments made in order to get them credited to my account, or to avoid court action notices. I am also still owed money that I had to pay to british gas because the utilities from the bunch were not active when we moved in.

Avoid doing business with this company at all costs. Better to do the leg work yourself and set up your own utilities. The few minutes of convenience they offer is not worth the hours of headaches you'll receive.