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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had no problem at all ordering online. A big selling point for me was free delivery; other companies wanted over £100. The order came on time and when I discovered some clips were missing they were... Voir plus

Noté 5 sur 5 étoiles

This is word for word what I submitted to AMAZON which they rejected.Can anyone explain why. { excellent company, kept informed all along up till they were 15 mins away. Friendly service from all... Voir plus

Noté 5 sur 5 étoiles

45 lengths of blackcomposite decking ordered. Delivery was arranged and although there was a delay communication was regular and when a time slot was given at 7-8:30 on a Saturday morning- that's ex... Voir plus

Noté 5 sur 5 étoiles

What can I say .orderd Sunday came on Tuesday. Paid 2/3 day delivery fantastic service from both ends order and delivery. Told be 7/8 am here at 630 first drop and we live in west Wales. Should have o... Voir plus

À propos de l'entreprise

  1. Magasin d'articles pour l'aménagement paysager
  2. aussi dans
  3. Fourisseur de construction de jardin
  4. Magasin de materiaux de construction
  5. Magasin de moquette

Écrit par l'entreprise

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

531 avis

5 étoiles
4 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(531)

183 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Came today and grabbed a wall panelling…

Came today and grabbed a wall panelling and didn’t have enough room in car to put it but with there lovely help they helped me get it deliver in time for my person to put my panelling up , so helpful and amazing wouldn’t of went anywhere else 🤍

15 octobre 2025
Avis spontané
Noté 4 sur 5 étoiles

Wrong size delivered but was fixed

Ordered a 10.5m roll and 9.5m arrived. I sent a message to the head office and they acted quickly to get the issue resolved. Within a couple of days the roll was collected and a new one dropped off. No issues since. Not too sure if I would order with them again as it's not worth the hassle if they are cutting rolls short. Also the roll arrived with grass facing the outside making it more difficult to roll out. Normally it's facing in so you can roll it straight out.

29 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Definitely recommend this company

Needed some new edging for my decking and Tudagrass were extremely helpful, sent out samples for me to choose the correct colour, then when I placed the order I was contacted to let me know when they would deliver and safe place to leave.
Thank you Tuda

2 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Tuda grass are an amazing company to…

Tuda grass are an amazing company to deal with absolutely fantastic from start to finish there product is very high quality and there customer service is outstanding I will definitely be using them again
Thank you Tuda grass
Martin Carter

19 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Really good Quality Artificial grass

Was optimistic of buying this product initially because of the price it seemed to good to be true ,but was 100% happy with the grass when it arrived , it was really good value for the price paid, the grass was as described on their website and the customer service I received was also 100%

I chose the Crete, the quality GSM of this Grass is fantastic, I would recommend this product for its quality & this company for its helpful service.

Gerry P.

8 août 2025
Avis spontané
Noté 5 sur 5 étoiles

I highly recommend it

I highly recommend it. My grass looks great and is of high quality. Delivery was fast. I'm very satisfied and will definitely shop at this store again for future garden projects.

16 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Late delivery and no communication

Total lack of communication after email saying “order on its way” under “tracking information”, with 3-5 working days delivery. On 5th working day I phoned to see if the artificial grass would arrive that day as builder had arrived to lay it. It hadn’t even left their warehouse in Manchester because they were waiting for “a full van”! I thought it would be sent by courier as all of my other garden products have been. Very disappointed with the lack of delivery information. It’s untrue to send an “on its way” email on a Monday and it still not have moved one inch by the Friday. I expect better in this day and age.

12 septembre 2025
Avis spontané
Logo de Tudagrass

Réponse de Tudagrass

Hi Lorraine,

Thank you for your feedback. We’re very sorry to hear about the frustration this caused — especially as we appreciate you had a builder ready to lay the grass.

Your order was placed on Sunday 7th September while our offices were closed, so it was processed on Monday 8th September. Large artificial grass orders are delivered via our own transport network rather than with a courier, as the rolls are too large and can easily be damaged in transit if sent through standard courier services. This does mean we occasionally group orders onto the next available delivery route.

When you contacted us on Friday 12th September, it was the 4th working day (weekends not included), and your order was successfully delivered on Monday 15th September — within the stated 3–5 working day timeframe.

That said, we do take on board your comments about our dispatch email. We understand it can appear misleading when the goods have not yet physically left our warehouse, and we are reviewing this process to improve clarity for customers.

We truly value your feedback and are sorry again for the inconvenience caused.

Kind Regards
Tuda Grass

Noté 5 sur 5 étoiles

So many to choose from

So many to choose from, made use of the samples. Very easy to order fast delivery, very pleased with the artificial grass it looks really nice. Delivery guy was lovely and very pleasant. Would definitely recommend.

9 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Rubbish comms and service


So original delivery was 7-9th.. then delivery changed to the 10th. I then cancelled as missed estimated delivery time, product then arrived 4 hours later (by which time I had collected another carpet instore locally!)
So original delivery was 7-9th.. then delivery changed to the 10th. I then cancelled as missed estimated delivery time, product then arrived 4 hours later (by which time I had collected another carpet instore locally!)

10 septembre 2025
Avis spontané
Logo de Tudagrass

Réponse de Tudagrass

Hi Ian,

Many thanks for your feedback. Upon investigating your order on Amazon it states once the order was placed it was to be dispatched between 5th-8th September and delivery window is 8th September - 11th September. We have therefore delivered this within the specified timeframe on the 9th September.

I can see no details on Amazon showing the delivery should have been made between the 7th - 9th September, I believe this may have been showing possibly before our cut off period for the day. I will investigate this further to ensure there are no errors and this doesn't happen for future customers.

Apologies for any confusion / inconvenience caused,

Regards,
Tuda Grass

Noté 5 sur 5 étoiles

Beautiful

Laid on top of concrete slab 6 x 3.5m. Glued 20mm underlay to concrete and grass on top. Looks amazing but did have to rotate it so pile was facing the house for a greener appearance. Very life like for artificial grass. Easy to trim and lay and so far no evidence of shedding. Still to stretch and glue. Would recommend speaking to company on the phone to ensure adequate underlay and aquabond for your project. Very helpful

4 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Julie

Really pleased with the grey composite decking delivery was on time the staff Really helpful would highly recommend tudagrass

7 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing realistic quality

Really good company to deal with ordered three free samples, which I must say was substantial enough to make informed choice. Delivery was within 3 days and now laid looks amazing. Would definitely recommend this Company with no hesitation.

29 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic

Was a little wary buying landscaping products online but was swayed by other reviews and took the plunge. The product is amazing and cannot fault the delivery service either. Phone call the night before to advise of delivery time (which was around 48 hours after placing the order) and really cheerful and helpful delivery guy turned up as promised with the product well packaged and eager to help. Would definitely recommend this fantastic local company.

12 août 2025
Avis spontané

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