I had no problem at all ordering online. A big selling point for me was free delivery; other companies wanted over £100. The order came on time and when I discovered some clips were missing they were... Voir plus
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This is word for word what I submitted to AMAZON which they rejected.Can anyone explain why. { excellent company, kept informed all along up till they were 15 mins away. Friendly service from all... Voir plus
45 lengths of blackcomposite decking ordered. Delivery was arranged and although there was a delay communication was regular and when a time slot was given at 7-8:30 on a Saturday morning- that's ex... Voir plus
What can I say .orderd Sunday came on Tuesday. Paid 2/3 day delivery fantastic service from both ends order and delivery. Told be 7/8 am here at 630 first drop and we live in west Wales. Should have o... Voir plus
À propos de l'entreprise
- Magasin d'articles pour l'aménagement paysager
- aussi dans
- Fourisseur de construction de jardin
- Magasin de materiaux de construction
- Magasin de moquette
Écrit par l'entreprise
At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.
Coordonnées de contact
units 46/47 stakehill ind estate, m24 2fl, manchester, Royaume-Uni
- 0161 696 0078
- sales@tudagrass.co.uk
- tudagrass.co.uk
4,6
Excellent
530 avis
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A répondu à 26 % de ses avis négatifs
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Fantastic
Excellent products at a reasonable price.
Customer service is outstanding, and delivery is carried out by their own trucks and staff. I added additional items to my delivery at the last moment and was taken care off with speed and professionalism.
Highly recommend this company and will be ordering more soon.
Thank you.
1 février 2026
Avis spontané
5 out of 5 the customer service is…
5 out of 5 the customer service is perfect very friendly receptionist who done exactly what she said called back with a delivery time for, kept me updated with the order and the delivery driver turned up both times exactly when he said so was a bonus the product was very highly stranded stuff very strong and I’ve used the company twice and both times 100 percent so keep the good work up guys you are different from the rest so fair play to you all.
30 janvier 2026
Avis spontané
Do Not Waste Your Hard Earned Money
********PLEASE WATCH MY VIDEO **********
Do not buy this product the quality is appalling save the hassle and spend your money with another company, I employed a 57 year old gentleman who’s been fitting carpets/vinyl for 37 years he said the quality was so poor he could tear it with his hands, I complained to the company and was basically called a liar, I moved my chair across the kitchen floor and the vinyl split, please see photo on Amazon, they said that my fitter had caused the damages, they would not offer a replacement for a better product or a refund, please watch my video also on Amazon it just shows how ignorant the company is and their response is insulting and rude, I now have to rip up the vinyl that I purchased from them and buy a replacement, companies like this really make my blood boil.
12 novembre 2025
Avis spontané
Réponse de Tudagrass
Hi Michelle,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear how frustrated you feel about this situation — that was never our intention.
We would like to clarify our position for transparency, as this review contains a number of inaccuracies. At no point did we call you a liar or insult your installer. Our responses were focused solely on reviewing the evidence provided and explaining our findings.
When you first contacted us, we responded promptly and requested photographs and video so that we could properly assess the issue. Once these were received, the matter was reviewed thoroughly. The footage and images showed:
• A split at the cabinet edge consistent with the vinyl being cut and then forced into place during installation
• Further damage consistent with pressure or dragging across the surface after fitting
The image provided showing damage caused when a chair was moved also shows rigid plastic feet in contact with the flooring. When pressure is applied through hard plastic edges — particularly while weight is on the chair — this can cause tearing or splitting of vinyl, especially once it has been cut and installed.
The vinyl supplied is 2.3 mm thick and, while durable when installed and used correctly, it is not indestructible. Vinyl can split if excessive force is applied, particularly at cut edges or when heavy furniture is moved without protection.
We also independently tested the same product and were unable to replicate the tearing shown in the video when the material was handled correctly. This product is supplied to many customers and receives consistent positive feedback regarding quality and durability.
Because the flooring had been cut, fitted, and subsequently damaged, it was no longer eligible for return or refund under Amazon’s policy, which only allows returns for unused items or manufacturing defects. For this reason, we were unfortunately unable to offer a replacement or refund.
We advised that the matter could be referred to Amazon via their A–Z Guarantee process so an independent decision could be made based on the evidence. We were fully prepared to provide all documentation requested; however, no claim was ultimately raised.
We appreciate that this outcome is disappointing, but we stand by our decision and the professional manner in which the case was handled.
Kind regards,
Tuda Grass
Fantastic company to deal with
Fantastic company to deal with. Had a couple of damaged boards on delivery which they replaced without question. Slatted composite cladding is excellent quality - would definitely use them again for future projects.
2 janvier 2026
Recently ordered to Nottingham after…
Recently ordered to Nottingham after looking at several companies for some composite cladding it was refreshing to be able to speak to someone and to be able to place an order over the phone. Staff are very efficient and friendly and are a pleasure to deal with. Order arrived all packaged and a very professional service. The product is very good quality and the best we have come across. Will be using Tuda again for our renovations and will also recommend to friends and family. Highly recommend.
9 janvier 2026
Avis spontané
An excellent company to deal with and…
An excellent company to deal with and an excellent product. I was kept fully informed regarding progress of my order and delivery was swift. My order arrived when I was advised it would. Thank you!
2 janvier 2026
Great company
Great company
Communication brilliant
Staff professional and helpful
Andy /Andrew the Driver was great called the day before to confirm he would be delivering .. unloaded and left everything neat and tidy a credit to this company
2 janvier 2026
1st class service brilliant staff
I ordered Ash cladding and L corners January 1st and I got a call the next day and delivered on the 3rd January that is 1st class service I've not put the cladding up yet will be a few months before it's up.But it looks brilliant
3 janvier 2026
Avis spontané
Cannot recommend highly enough
Cannot recommend highly enough. Excellent service and decking was delivered in full and on time. Quality product, easy to cut and fit and greatly enhances the garden.
17 octobre 2025
Avis spontané
Excellent price for the cladding
Excellent price for the cladding. Delivery driver Andy was very professional with great communication throughout. Would definitely use Tuda again.
16 décembre 2025
Avis spontané
Tuda Grass display & Reception Excellent service
The Lady I saw was very efficient and helpful, the reception area is very well organised and well laid out, with viewing product area clean with excellent displays, I loved how you could touch the grass, worth a visit or even a call if you want quality product from their website.
11 décembre 2025
Avis spontané
Fantastic Customer service is …
Fantastic Customer service is recommend them
10 décembre 2025
Avis spontané
Fantastic customer service
I purchased some of the Series 1 Slatted Cladding for the front of our house. It looks fantastic and is easy to work with.
Even better than the product was the service I received from Vicky & Laura. 1st class!
I'll be back to order some more when I've measured up for our future garden project.
Thanks!
10 novembre 2025
Avis spontané
I bought the "Grey Wood Effect Vinyl…
I bought the "Grey Wood Effect Vinyl Lino Flooring Sheet Roll – Aged Oak 619M Plank". Excellent customer service as well as a great product. Would buy from them again as it was a very pleasant experience! recommended!
7 novembre 2025
Avis spontané
Excellent Service
Great company to deal with.
I was contacted by phone and email regarding the delivery and kept me posted.
This is my second purchase and I highly recommend this company.
A pleasure to deal with from start to finish.
11 novembre 2025
Avis spontané
Excellent service
27 octobre 2025
Great quality
Great quality pet friendly artificial grass. Looks and feels amazing.. Received within 5 working days from order. Delivery driver was super helpful and friendly. I'd definitely recommend Tuda 100%
27 octobre 2025
Tudagrass have been excellent from…
Tudagrass have been excellent from start to finish. Great communication couple with amazing customer service made the transaction a pleasure.
29 octobre 2025
Avis spontané
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