Really helpful and understanding I contacted Tulo Energy because I was struggling to manage the timing of my household payments and asked if my Direct Debit could be moved to the 28th of each m... Voir plus
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Lisez les avis des autres
It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Voir plus
I requested to change my direct debit payment date via Web chat and within a couple of hours received an email confirming my request I find that Tulu energy do all they can to keep energy prices dow... Voir plus
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Coordonnées de contact
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Royaume-Uni
- 0333 0165 542
- help@tulo.energy
- tulo.energy
4,6
Excellent
840 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Thankyou Gemma
not being able to access the account for no good reason was a big nuisance, but a lady called Gemma helped to sort it out, as AI did not have a clue.
18 août 2025
Avis spontané
Tulo Energy Rock. Best energy customer service ever!!!!
This company has to have the best customer service in the energy industry.
The response time is amazing.
They keep you up to date with everything without being asked.
I had an issue with the smart meter from a previous company(that had been on going for 10 months) & these guys and girls have sorted it within a few days.
Keep up the amazing work that you are doing.
Tulo Energy rock 👏👏👏
18 août 2025
Avis spontané
Credit Score 632 on TranUnion but still rejected my application
My Lloyds bank shows me that my credit score is 632 on TransUnion which is rated as "Excellent" but they simply don't allow me to switch to them since my application failed their credit check process (They use TransUnion for that). I've been paying all my bills and council tax on time and got a proper job for the last 3 years. It's unbelievable that they don't want me to join them as their customer. What a joke
15 août 2025
Avis spontané
Arrogant rubbish service
Made the bad decision to sign up with these muppets - can't be bothered to explain, take my word that the outstanding arrogance of their awful customer service will certainly lead you to regret signing up with them.
14 août 2025
Avis spontané
Recent switch to Tulo
Recently switched to Tulo using a price comparison website. Everything was done efficiently with minimal effort on my end. The only thing I needed to do was change the direct debit date from the one I was automatically given. This was easy to do using the online chat.
13 août 2025
Avis spontané
Excellent customer service/ Easy to communicate
Very professional and quick response to changes.
Excellent customer service. Great company making sure everything not only looks right but is also right.
Website and app need to improved.
4 août 2025
Avis spontané
Great company
Great company to deal with, very professional and quick to deal with required changes. Prices as cheap as any one else and good service
5 août 2025
Avis spontané
Just changed to Tulo
Just changed to Tulo , everything excellent so far , great communication.
5 août 2025
Avis spontané
Great customer service
Just switched to Tulo and had a couple of queries. These were dealt with quickly, efficiently and in a friendly manner. Thank you Tulo!
27 juillet 2025
Avis spontané
Processed direct debit reduction without any complaint
27 juillet 2025
Avis spontané
Easy chat process
29 juillet 2025
Avis spontané
Absolutely shocking app
Absolutely shocking app
Click on my bills to check usage and it just closes down the app.
Try the website and it sends a code which doesn’t work
I’m off to another company
28 juillet 2025
Avis spontané
switched on 2/07/25
switched on 2/07/25. Had probs with previous company but now sorted by Tulo customer service. Well done and they were so helpful. The reason I switched was because of good fixed tariff rate. New company, good rates and customer service. So far so good and I wish Tulo well
27 juillet 2025
Avis spontané
Login problems
I cannot access my account. It never sends me the verification email. I have checked every possible folder of my emails, and nothing. This is for both the website and the app. No codes been sent to me. How am I supposed to login??? I have just sent an email to disable 2FA, but I’m still not pleased in the meantime.
25 juillet 2025
Avis spontané
Speedy response to assistance request
Had hassles getting back closing balance from old supplier. TULO were incredibly quick to reply by email to the query I had about opening and closing readings - thank you!
24 juillet 2025
Avis spontané
Very quick response and very helpful:)
25 juillet 2025
Avis spontané
I had no issues switching over
I had no issues switching over, in fact it was very quick. Would recommend.
15 juillet 2025
Avis spontané
Good prices and no hassle
I had real logon problems at the start. Since then no problem and very happy with prices and Customer Services.
20 juillet 2025
Avis spontané
Réponse de Tulo Energy
Hi Ben A, Sorry to hear you're having trouble. Please email help@tulo.energy and in the subject state "1 Star Review - Ben A". I would fix these issues for you now but cannot identify your account as I only have your first name. We can get get these issues sorted for you quickly.
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