Tulo Energy Avis 

Absolutely the easiest company to deal with and very personal ! I’ve only been with Tulo for a short while, but I would highly recommend them to anybody thinking of switching

I requested a refund from the online chat and was effortless great service

Gemma was a great help after my meter was registered as faulty.

Service is great. Emailed their help in the morning got same day response and completed the changes I asked for without any issues

I had a problem with payment dates on DD and needed it changed. Sorted!

Always very helpful and friendly when ever I speak to someone.
Nothing is ever too much trouble.
I would highly recommend Tulo Energy.

Time waiting was not very long. George is honest and understanding.

Helpful agent providing good advice and dealt with my request rapidly

Easy to use but I can’t see a log out option. I like to be able to log out before closing.

Customer focused Uk customer services that have transformed my energy experience after the abysmal service I had with EDF despite being with them and championing them for many years. Staff seem to genuinely care about resolving any minor issues and ensuring your account runs well.Do not envisage any complaints with this firm taking months which it has done with EDF

Victoria was very helpful and friendly. Good response times and got things sorted quickly. Thank you

Great information obtained from this company regarding switching suppliers

Avoid at all cost. I had service with them and after I left they confirmed that I had credit - few days later, they came back with close £500 debt and arrogant about it with all sorts of threat. Contacts have been made for reasoning, but it’s obvious that some heartless and incompetent persons are behind their efforts. Please, go to big companies that know what they are doing and can support you if you struggle

Were the cheapest around for a good 12 months, only leaving because someone else has managed to beat the standing charge. But per kwh Tulo are still marginally cheaper.
Excellent customer service, an actual human, not a robot. Responds within minutes with a typed email, not a standard response.

My husband has recently passed away and the customer service team were absolutely amazing. They switched the account over to me with no stress whatsoever. It's nice to have a company who value actually their customers. Gemma was friendly, polite and compassionate and made everything very simple. No chasing your tail... really impressed. Thank you Tulo 🙂

Avoid. Everything is bad about it. They overcharged me taken £240 when my bill came out to £82. They don’t go by smart meters you have to provide readings every week to get somewhat accurate bill. Customer service is non existent and generally negative approach to problem solving.

I applied in July and I had asked if I could keep the tariff if I switch in August at that moment. The staff promised me it was okay and I just needed to do nothing and they will re-apply that for me when the time comes. Today, I had encountered another CS to trace up if the switch is under progress. Sorry nobody did that and deferred my switch date. So I need to stay few more days in the standard variable price. Actually it’s no problem just few days with a higher cost. But she said that because that tariff is unavailable for new application and the staff who made the promise did not know when the tariff ends. It’s her goodwill gesture to me so I can keep that tariff. Huh? That’s what the staff previously promised. If it cannot be guaranteed, I will not choose the tariff and this company. Exited! No need “goodwill gesture” that was promised before. Thank you.