Really helpful and understanding I contacted Tulo Energy because I was struggling to manage the timing of my household payments and asked if my Direct Debit could be moved to the 28th of each m... Voir plus
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Lisez les avis des autres
It was sort of easy to get in touch with Tulo (but why I had to log on twice???), and I did not wait too long. The operator Gemma was very clear, and it's not her fault if the provider offer such... Voir plus
I requested to change my direct debit payment date via Web chat and within a couple of hours received an email confirming my request I find that Tulu energy do all they can to keep energy prices dow... Voir plus
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Coordonnées de contact
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Royaume-Uni
- 0333 0165 542
- help@tulo.energy
- tulo.energy
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No problem with service
Helpful efficient service
Highly recommended
Highly recommended. Just signed up for another 12 months. Many thanks to Gemma
Good customer service.
Really good customer service…
Really good customer service experience- had an email exchange with Gemma Hinton and she was extremely helpful and efficient
Good and prompt reply’s to my queries
Good and prompt reply’s to my queries . I found them to have reasonable prices for their gas and electricity.
Their web site is simple to use, I would recommend Tulo
Don't discount Tulo just because they're small
Tulo are a great example of a small energy company offering what all customers need without being complex and expensive.
I had a smooth and hassle free experience with them. Their App is also very simple, topline and straightforward – it covers all you need it to do without getting bogged down in any complexities, bells, whistles and marketing etc
If they appear in your energy comparisons, don't discount them because they're not one of the big boys.
Tulo energy is a small company
Tulo energy is a small company, this offers customers a very reasonable contracts over 12 months.
I have done this and will follow up with a second year.
There is no problem with customers that do not want any meter installation, this suits my requirements.
Tulo sends texts each month as when a new actual metre reading is needed to add to your account.
Thank you Tulo energy for your service and allowing a second year to follow on.
Great customer service
Great customer service and reasonable tariff across the 12 month period, just a shame they don't offer an EV tariff as I'd definitely switch to it if they did.
Excellent experience on the chat for…
Excellent experience on the chat for renewal. Couldn’t find my renewal quote and after looking at the various comparisons sites for ages and going onto chat, George sent all info and a lot better price than other providers. Really happy and easy.
Great customer service
Really smooth, customer oriented and friendly service.
Great customer support
Great customer support, prompt replies and sorted out my renewal, as I was happy with last years service, easy to deal with, the new app works as it should.
Tulo offers a really quick and…
Tulo offers a really quick and efficient customer service.
Enquiries are dealt with extremely quickly and with a friendly response.
I have used various energy companies over the years. Tulo to date is my best experience.
Excellent Customer Service
My helpdesk request concerning the account Direct Debit payments was dealt with really quickly and efficiently as usual. Tulo's customer service team really are amazing.
Friendly and efficient Service
I contacted customer services yesterday and the issue was resolved by mid morning today. Friendly and efficient customer service.
Good prices
Good prices, responsive team. Submitted an incorrect reading by accident, emailed them, they got back to me very quickly and fixed the issue.
George was handling everything on the pr
I spoke with George from customer service regarding my energy account, and he was very helpful throughout the process. He clearly explained my options and helped me find a good balance between getting a refund and keeping enough credit on my account to avoid future increases in my Direct Debit.
The whole process was quick and straightforward, and I really appreciate his support.
Responded promptly following my enquiry…
Responded promptly following my enquiry and provided me with a valid answer for which I was very satisfied.
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