The 34" inseam pants were 30." What is the point having the options for waist and length sizing when it is so far from being truthful? Having to pay shipping and restocking to return due to company'... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I ordered the top for my granddaughter so I had to wait a little bit before I reviewed it untill after I’d given it to her. She absolutely loves it and looks gorgeous on her. I was very hesitant becau... Voir plus
L'entreprise a répondu
I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually imp... Voir plus
L'entreprise a répondu
Still waiting for exchange as well as another order that was made. No communication There is no communication team as the phone number says to call again later no matter what time of day. And th... Voir plus
L'entreprise a répondu
3,2
Moyen
300 avis
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Les gens ont aussi consulté
horrible customer service
no one has been responding to my return request. i have been trying to get a exchange before my trip and haven’t heard any updates and no one is responding to my emails
20 juillet 2026
Réponse de us.motelrocks.com
Hi Morgan, I am sorry to hear that you have not been happy with the service provided. Please be aware that we advise to allow 24-72hrs for a response via email and I can see that our advisor has replied and resolved this for you!
Motel x
Order never delivered.
27 juillet 2026
Réponse de us.motelrocks.com
Hi Lexi, I am sorry to hear that you have not received your parcel and we will be raising this issue with the courier as it is not the type of service we expect our customers to receive. It looks like our customer service team have now resolved this for you and if you need any further help please make sure to reach out again. I apologise for the inconvenience caused.
Motel x
Beware
Beware. I attempted to cancel an order before it was processed. I was told that even though it was still a pre-order/ not processed yet, that I cannot cancel. I was told that the jeans are “made to order” so they don’t allow cancellations (but my order had not been made, wouldn’t be for weeks). I needed the jeans urgently for an event - shipping times were not clear on website and non existent in my order info online in my account. Of course they only allow store credit for returns. No refunds. Very disappointed. Once I figure out a way to use up the credit for the return I will be making once the jeans are finally made and shipped, I will not shop here again.
28 juillet 2026
Réponse de us.motelrocks.com
Hello, it seems like this review may not be related to our company - our jeans are not made to order and we offer refunds, store credit and exchanges for our returns.
It looks like you have reached out to our customer service team regarding a delivery issue and an advisor will take a look into this for you as soon as possible.
Motel x
The sizes are not true to fit
The sizes are not true to fit. Also, j reached out regarding my order and nobody reached back out.
28 juillet 2026
Réponse de us.motelrocks.com
Hi Elisabeth, I am very sorry to hear that you have not been happy with your sizing of your items and this feedback will be passed on to the relevant department. Please be aware that we advise to allow 24-72hrs for a response via email and I can see that an advisor from our team has replied to you within this time. I apologise for any inconvenience caused.
Motel x
Réponse de us.motelrocks.com
Hi Laurel, thank you for leaving a review. I am so pleased to hear that your daughter has been happy with the jeans and I hope to see you shopping with us again soon!
Motel x
Sizing is really odd and inconsistent…
Sizing is really odd and inconsistent throughout pieces. Quality is not the best.
27 juillet 2026
Réponse de us.motelrocks.com
Hi Stephanie, I am sorry to hear that you have experienced inconsistency with the sizing - your feedback regarding this and the quality will be passed on to the relevant team and I apologise for the inconvenience caused.
Motel x
sizing is kind of inconsistent across…
sizing is kind of inconsistent across colors, quality of jeans is great - wish there were shorter length options, had to get them tailored
20 juillet 2026
Réponse de us.motelrocks.com
HI Anuva, thank you for your feedback. I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please always reach out to the customer service team with any issues so that they can help you out!
Motel x
Réponse de us.motelrocks.com
Hi Haedyn, thank you for leaving us a review. I am so glad to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Cute!
First time ordering here and was very happy with my purchase as it came quickly and fit very well / looked great.
20 juillet 2026
Réponse de us.motelrocks.com
Hi Maddy, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Réponse de us.motelrocks.com
Hi Kaylen, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Amazing Quality!!
First time ordering from motelrocks directly, usually always order on PP. ordering from motel was so easy and shipping was so fast!! loved my items as well (: def true to size
26 juillet 2026
Réponse de us.motelrocks.com
Hello, thank you for leaving a review. I am glad to hear that you have had a good experience shopping with us and you have been happy with the delivery service provided. I hope to see you visiting our site again soon!
Motel x
Sizing is unreliable for such high…
Sizing is unreliable for such high prices. The clothes are really cute, if they fit.
20 juillet 2026
Réponse de us.motelrocks.com
Hi Lisette, thank you for leaving your feedback. I am sorry to hear that you have not been pleased with the sizing - if you need any help with the sizing of any items please reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
Material was cheap and it fit loose
27 juillet 2026
Réponse de us.motelrocks.com
Hi Aleah, I am sorry to hear that you have not been happy with your item and your feedback regarding the quality and fit will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Shipped so fast and great quality!!
27 juillet 2026
Réponse de us.motelrocks.com
Hi Caroline, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Never got it.
20 juillet 2026
Réponse de us.motelrocks.com
Hello, I am very sorry to hear that you have not received your order - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for any inconvenience caused.
Motel x
Cute swimwear, but quality is not the best
Shipping was amazing and very quick less than one week
Knocking off one star because the quality could be better. I think because I got it on sale. I didn’t mind the quality hadn’t been full price. I think it would’ve been a different story cute products but not that functional.
16 juillet 2026
Réponse de us.motelrocks.com
Hi Lorraine, thank you for your review. I am glad to hear that you have been pleased with the delivery service provided and sorry that you weren't completely happy with the quality! Your feedback will be passed on to the relevant team. I hope to see you shopping with us again!
Motel x
everything about ordering was great and…
everything about ordering was great and the products were even better than depicted!
24 juillet 2026
Réponse de us.motelrocks.com
Hi Laurie, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Terrible accuracy in sizing and the return was poor
I genuinely did love the quality of the jeans. They were smooth, stylish but anfter measuring myself and buying the size that my measurements were in. The jeans were giant. So of course i had to return it. 100$ dollars for jeans was a decision that was hard for me. I really expected the jeans to fit. Also when i returned them i had to play my own money for packaging and aswell i did not get my full money for the jeans because it would give a fee. And also i used a discount
21 juillet 2026
Réponse de us.motelrocks.com
Hi Roselyn, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please always reach out to the customer service team if you have any problem with the sizing as they will take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good service
The quality of my jeans and bracelets are really good! Got here on time and no mistakes with shipping
24 juillet 2026
Réponse de us.motelrocks.com
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Love these jeans!
They fit perfect around the waist and no space left in the back. Definitely worth it!
24 juillet 2026
Réponse de us.motelrocks.com
Hi Petra, thank you for leaving us a review. I am so pleased to hear that you have found the perfect fit in our jeans and hope to see you shopping with us again soon!
Motel x
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