Vanessa was utterly fabulous.She fully explained at each point and made sure we were understanding exactly what she was saying. We were able to ask any questions, that were answered fully. Vanessa is... Voir plus
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Lisez les avis des autres
Spoke with vetsure today reference a quote for my dog . . Customer service was excellent . Very knowledgeable about everything I asked . And made sure I knew everything I needed to know . Very patient... Voir plus
L'entreprise a répondu
Joanne Henry is a great ambassador for your company. She was efficient, friendly, concise and good humoured. It was a pleasure to talk through the things vetsure were able to offer.
L'entreprise a répondu
I’d like to thank vetsure pet insurance. As my dog has got older, she’s needed expensive medical treatment. Vetsure have been there and paid for this. No clauses that catch you out. No refusal to pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Écrit par l'entreprise
Coordonnées de contact
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Royaume-Uni
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I would not recommend taking insurance…
I would not recommend taking insurance with this company. Firstly I paid £36 a month for two cats and was told it would include being sent monthly flea and worm treatments that never happened. I contacted them twice directly and twice via my vets who tried to sort it but said there was a computer error.it was never sorted. Now I have cancelled they say they need 30 days notice!
18 mai 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Liz,
We’re very sorry to hear about your experience with your vet’s pet health plan, administered by Vetsure.
Thank you for taking the time to share your feedback. We really appreciate you bringing this to our attention and if you ever wish to discuss your experience further our team is available on 0800 050 2022.
Kind Regards,
Juan and The Vetsure Team
New customer
New customer , member of staff who dealt with the policy for Mable , was polite and informative.
11 mai 2026
Réponse de Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Tommy was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Mabel’s journey.
Kind regards,
Lee and The Vetsure Team
The lady who answered the call was very…
The lady who answered the call was very helpful and clear regarding costs etc
11 mai 2026
Réponse de Vetsure Pet Insurance
Hi Kathryn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mitzi's journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Graham,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Luna, Betty, Hally and Kesha’s journey.
Kind regards,
Lee and The Vetsure Team
Easy & straightforward 👍
11 mai 2026
Réponse de Vetsure Pet Insurance
Hi Sheena,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Very helpfull
2 mars 2026
Réponse de Vetsure Pet Insurance
Hi Beverley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Pleasant interaction on phone by me…
Pleasant interaction on phone by me explaining my pets requirements which were fully met. Thank you.
7 mai 2026
Réponse de Vetsure Pet Insurance
Hi Andy,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mollie's journey.
Kind regards,
Lee and The Vetsure Team
Really helpful polite and cheaper than…
Really helpful polite and cheaper than other company’s
14 mai 2026
Réponse de Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Louis and Bella's journey.
Kind regards,
Lee and The Vetsure Team
Joanne responded by phone to an online…
Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate in a more informal manner. I posed many questions and made many comments but she was determined to get to the important point- a decision. Well done Joanne.
13 mai 2026
Réponse de Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Buzz's journey.
Kind regards,
Lee and The Vetsure Team
Super helpful
Super helpful, very efficient and able to answer my questions and get me sorted!
13 mai 2026
Réponse de Vetsure Pet Insurance
Hi Kenzie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Zero and Echo's journey.
Kind regards,
Lee and The Vetsure Team
Really helpful on the phone and helped…
Really helpful on the phone and helped me find and inform me of the right policy for me with out being pushy or trying to sell
5 mai 2026
Réponse de Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Milo's journey.
Kind regards,
Lee and The Vetsure Team
Staff very nice to talk to very…
Staff very nice to talk to very professional and were very kind when I lost my previous cat Tilly
11 mai 2026
Réponse de Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat Tilly.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Nice company to deal with.
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP).
Everything I was promised ie paper as opposed to email was not a problem.
Harriet was very professional, yet friendly and seemed genuinely interested in my new puppy - I think she picked up on my excitement!
They even asked if they could put my puppy on their socials after seeing pictures of her....of course I said yes.
Nice company to deal with and look fwd to being with them for a long time.
11 mai 2026
Réponse de Vetsure Pet Insurance
Hi Rosemarie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Cerys’s journey.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Louise,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Meiko’s journey.
Kind regards,
Lee and The Vetsure Team
Lovey friendly helpful staff
Lovey friendly helpful staff. Explained everything thoroughly. Very polite and pleasant over the phone.
11 mai 2026
Réponse de Vetsure Pet Insurance
Hi Jane,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie and Kenzie were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Rosie and Toby's journey.
Kind regards,
Lee and The Vetsure Team
Vetsure Pet Insurance - first claim
very easy and efficient service - I didn't even have to get involved - my vet did the claim and it was paid within 2 days I believe.
20 avril 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Jane,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claim.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Réponse de Vetsure Pet Insurance
Hi Steven,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Chester's journey.
Kind regards,
Lee and The Vetsure Team
easy to set up.
easy to set up.. prompt response to questions. personal touch. would recommend
6 mai 2026
Avis spontané
Réponse de Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Hassle free
Easy to get a quote, covers things a lot of insurance companies won't for the same kind of price
28 avril 2026
Réponse de Vetsure Pet Insurance
Hi Tracy,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Great first time for me and puppy
Great first time for me and puppy, ew to all this but was told everything I need to know
28 avril 2026
Réponse de Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
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